Fields Motorcars

I had great service from Katie for my initial service on the E350. Katie did a terrific job of making me want to come back to Fields. Chet Brojek, Sebring

Katherine she was great service it was quick reasonable prices compared to Mercedes south of Orlando. I would definitely recommend a place to anybody looking to do some repairs on the Mercedes

Dustin is excellent at communicating and very efficient getting my car service done!! He arrived on time and extremely pleasant to be around!! It’s a real pleasure working with the entire Mercedes Fields service team!!

Always great service and nice staff. They help get you back in the road as quickly as possible! You almost forgot hat you are having car trouble’s.

Dustin who has been my service advisor for several years now continues to go above and beyond my expectations every time I get one of my cars serviced. He was kind enough to give me a loaner after my needed work could not be fully completed on a Saturday. I was glad to hear he got a little promotion so I guess others recognize his efforts to keep his customers happy! Great job as always!

Was satisfied with the service. Julie was very professional and helpful. There were no surprise charges and they did not attempt to offer unnecessary services

This is the worst dealership you can deal with in my opinion. They lied to me about the condition of a car. They are the typical used car salesman. Plenty of other companies to use. I have seen the many bad reviews and do not be their next victim, be smart and look elsewhere.

If I could give zero stars I would, they are scam artists. They had my parents car for over 30 days and tried to charge them $8,500 for something that was warranty work, and they still didn’t know what the problem was. My parents would call for updates on their car and wouldn’t get any answers and told that someone from the dealership would call them back... they never received call backs. Brought the car somewhere else and the problem was fixed within the day and covered under warranty. Stay away from this place!!

My salesman Tim was very professional, Honest and made my entire experience wonderful, I will most definitely recommend him to my friends and Family. In the market for a New Benz Please reach out to Tim. He the best!

Excellent service, not pushy, went overboard to find a car to meet my wishes.

Excellent buying experience Very friendly sales Other car dealers should take lessons from this dealer on how to sale a vehicle

Fields motorcars made the buying process easy. No hassles and everything was promised happened just as they said. Would definitely buy there again. P. J. was great dealing with. Bubb

Had a great experience. T.C was super polite Knowledgeable and helpful. No pressure at all and was a complete professional. I would recommend him to anyone buying a new or used car.

Salesman, TC was great. I arrived at 11a and drove out with my dream car at 1p. If you're in the market for a car, look TC up.

The main reason we purchased from this location is the exceptional service I have received from The service department.

I have purchased many cars in my life, but nowhere has compared to this dealership. It is first class, with very friendly and helpful staff. No pressure sales or games played. I highly recommend coming to Fields Motorcars. From the managers, to the finance guy and especially the sales staff, you will have a very pleasant buying experience.

Great experience....met all commitments discussed and followed trough in very timely manor. Eddie was exceptional to deal with. The gentleman who delivered the car did a great job...was not rushed...took his time to be sure I understood all the functions.

I was interested in purchasing a particular Certified Pre-owned vehicle that was available at this dealership. I turned in my lease vehicle and purchased the CPO vehicle in two short visits to the dealership. I felt that it was a seamless stress free process.

My wife Nancy and I could not be more thrilled with the courteous and kind service of Don Josey! Without doubt, this was THE BEST car buying experience in our 60 years! He was remarkable! We cant say enough! I have already contacted him about assisting us with our next used car purchase. I am simple amazed with Don and the entire Fields Family! Thank you!!!

We received excellent customer service at Fields. Troy was very patient with me as I had a difficult time making up my mind on which car to purchase. We would most definitely purchase another vehicle from Fields MotorCars.

Wonderful people with whom to deal . The facility was incredibly modern , clean and flowed .The sales staff was knowledgeable and professional .Everyone there was polite and attentive . The sale manager greeted me and the finance person could not have been easier to work with . I've already recommended the dealership to three friends and will not hesitate in telling many more , if you're car shopping it is well worth a trip the Fields Motorcars .

Took gle in for 30k service, pulled out 60 minutes later with a my car running like new and perfectly cleaned. Thank you Dylan and team. .

Always pleased with the service provided at Fields Motorcars. My appointment was for a recall review. But it was not until 1000. I happened to be in the area much earlier than expected. Therefore, I stopped by the dealer to see if they could take my vehicle earlier. They gladly received me, took the vehicle abd I was iut if there in about 45 minutes. I also uad a concern about the condition of the alcantara/suede on the steering wheel. The service Advisor took personally took the vehicle to the detailing department and had the area cleaned and looking like new.

Always straight forward and explains everything in great detail.

Always prove great costumer service and making sure everyone is taken care of.

My service Rep, Dustin, was attentive and wonderful to work with.

The annual service took about 2 h 15 min, including washing and vacuuming. The car looks great and the inspection was thorough. The waiting room is well appointed and you can work or watch TV while you wait. Would be 5 stars if less costly.

Efficient and didn't have to wait long. Everyone was so helpful with my questions.

I always get a great experience at Fields Mercedes, Lakeland FL. Natalie is My service rep and she is great. She is very knowledgeable and keeps me up to date on my service Plus she goes out of her way to make Me comfortable. All of the Fields employees are very pleasant and willing to help when needed. I would recommend everyone to Fieldss Mercedes of Lakeland.

I was leaving the next day on a 600 mile trip. I took the car (2018 AMG GLE) in and asked my service writer, Justin, if someone would check the fluid levels and tire pressures. They did a complete inspection, washed and vacuumed the car, all complementary. Fields MB has taken great care of our entire family. The facility is wonderful and the people are even better. Well never shop anywhere else. Very, very pleased, as always.

My service advisor Natalie is the best. Very professional and customer service oriented. She is thorough and I know that my vehicle is in great hands when needing service. Thanks

took my car in for service 0n 5/1 / 19 service advisor very nice and promp everything went well

I have only been in for service about 4 times and in the past have had some only ok experiences. This time, ,my service advisor was absolutely outstanding. Pleasant, friendly, informative, and everything else you could ever want.

Always excellent service. Professional, courteous, and fast. While I never wish to have vehicle serviced, Fields makes it a good experience, even while waiting in dealership for service to be completed.

Is the greatest place . I appreciate the attentive and the knowledge Shown to me.

I absolutely love my new E350!! I’m disappointed with cust.service when coming in with/without an appt. It is always a long affair!!! Esp. the car washes take hours. Mike your greeting tech service? Is always less than friendly , acts like you’re an inconvenience. Today I waited two different time extended wait times. First was an hour , I had to leave without my car washed. I came back an hour later and was told again another 45-60 min wait again. Even though Mike knew I sat patiently prior to my return.

When I arrive at field dealership , I told them what I needed for a trade in and what I wanted to pay for a used vehicle. In a few hours I got the deal on the car I wanted. They went above and beyond to put me in my car.

Excellent service as always. Thanks Natalie for keeping me updated regarding my vehicle repair. Your professionalism is greatly appreciated. My repairs were completed in a timely manner.

I drove 2 hrs after first speaking with Ron manager regarding purchase of used sprinter van...when I arrived I was told they didn't have it...it was taken to Sanford to be sold to someone else, then stated they are sorry for miscommunication

Great experience I recommend to visit the dealer great customers service