Reviews
The service was the Best 5star service the GM was great
The service was the Best 5star service the GM was great and very understanding also Mr Andrew and and Mr Daniel was great
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Charles, we're delighted to hear that our team at Fields Motorcars provided you with exceptional service. Thank you for recognizing the efforts of Andrew and Daniel! We appreciate your support.
Service apt was quick and efficient.
Service apt was quick and efficient. Took good care of my needs. Bobbi was through & helpful! ⭐️⭐️⭐️⭐️⭐️
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review! We're glad to hear Bobbi and our team at Fields Motorcars provided quick and efficient service. We appreciate your support!
People do not call back when they say even the manager .
People do not call back when they say even the manager . Very disrespectful . I can spend 6 figures on a car at any other dealership where your inquiry is taken seriously
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's disappointing to hear about your experience with our communication. We strive for respectful and timely responses, so this feedback is concerning. Please reach out directly with your contact information so I can address this issue properly. Thank you, Rick Greene - Service Manager - (863) 688-8111
Las cosas buenas también se comparte yo compre un
Las cosas buenas también se comparte yo compre un vehiculo con esta compañía un año después me llaman para una revisión yo estoy en orlando me enviaron un vehiculo prestado se llevaron el mío le hicieron todo en garantia es el mejor servicio recibido muchas gracias el equipo de MERCEDES BENZ LAKE LAND. GRACIAS NUNCA PODER COMPRAR OTRA MARCA DE VEHICULO. Y CLARO QUE SE LO COMPRARIA A USTEDES MIL VECES MAS. Agregar fotos
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Emilio, gracias por compartir esta experiencia positiva con nuestro equipo en Fields Motorcars. Nos alegra saber que está satisfecho con el servicio y la atención recibida, ya que su satisfacción es nuestra mayor recompensa. Esperamos verle de nuevo pronto!
Contacted Fields for help in purchasing a part.
Contacted Fields for help in purchasing a part. Was told someone from service/parts would contact me shortly. 8 weeks later still waiting for the call.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, I'm sorry to learn about your experience waiting for a call back from our team. This is not the level of service we aim to provide and I'd like to help resolve this issue promptly. Please reach out directly so we can assist you with purchasing that part as soon as possible. Thank you, Greg Ott - Service Manager - +1 (888) 797-7681
Katie is an outstanding service representative and has
Katie is an outstanding service representative and has outstanding communication skills and is very knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don, we're delighted to know that Katie provided you with outstanding service at Fields Motorcars. We appreciate your kind words and are here for any of your future needs!
An overall rating of SUPERB!
An overall rating of SUPERB! The service was timely and Sarah knowledgeable and a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we're delighted to know you had a superb experience with Sarah at Fields Motorcars. Thanks for the positive feedback!
Professional and courteous. Met my expectations.
Katie was instrumental in overseeing the service my car required. Appreciate her assertiveness in ensuring desired results for myself and Mercedes. Whatever issue I had they took care of it without hesitation. Thanks to the Service Manager as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad to know that Katie and our Service Manager were able to provide you with the top-notch service we strive for at Fields Motorcars. Thank you for your kind words, it's great knowing they took care of any issues without hesitation!
Poor Customer Service Counter
When I got to the dealership to retrieve my vehicle, the lady at the counter gave me the wrong paperwork and the wrong car keys. She just went straight asking just for the last name and not confirming any other information, right after that, I paid for what I thought it was my service, however, the lady at the counter gave me the wrong paperwork and the wrong car keys after I paid, that meaning that she made pay for someone else's service, I mean, what kind of professionalism is that? right after I found out that it was not my vehicle and neither my service I spoke to the lady at the counter and "voided" the transaction, however my bank institution handles the voiding process differently therefore I would not get my money back right away. After such thing, she gave me the correct paperwork for me to pay, however, she was acting like nothing happened and giving me a fake apology about it. The attitude was not right on her. You have to verify the customer's information before giving away a vehicle after a service. This is not a fast food chain, is a Mercedes Benz dealership. Thankfully my advisor Laura took care of the situation. Thankfully I was provided with a discount in regards to the inconvenience, but I do not think I would drive again 45 minutes to the dealership for this kind of situations.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Will, I'm really sorry to read about your experience at our dealership. This is not the level of service we aim for. I appreciate Laura stepping in to help resolve this situation and provide you with a discount for the inconvenience. Your feedback is invaluable as it helps us improve our services and prevent such incidents from happening again. I would appreciate the chance to earn back your business. If you're willing, would you please contact me so we can talk this through together? Thank you, Greg Ott - Service Manager - +1 (888) 797-7681
Great place to get service and purchase
This shop will pick up and deliver and they offer a loaner. Very pleased with Kathleen and the service she provided. Will continue to use this location
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, we're glad to know you had a positive experience with Kathleen and our team here at Fields Motorcars. We look forward to continuing to serve your automotive needs!