Premier Subaru

The Premier dealership where I purchased my 2015 Chrysler 200s and First Extended Warranty has been sold, so I brought it into Premier Subaru of Fremont for service. The results? They setup the loaner with the warranty company so all I had to do was provide my insurance information and bring it back the way it went out. Smooth and transparent. The service writer, non-Subaru technician, and Service Manager all contributed to the most professional, informative, and pleasant customer experience I have been a party to. They went above and beyond what I expected, especially when I consider the unique set of circumstances. I walked out of there so completely satisfied that in my (somewhat state of) shock I may not have conveyed to them how much I appreciated the entire experience... so I do so now.

From the moment I stepped into the dealership, I was greeted with warmth and professionalism. Brian took the time to understand my needs and preferences, guiding me through the available options without any pressure. His knowledge and expertise made it easy for me to make an informed decision. He also handled all the paperwork efficiently, making sure that everything was in order and answering any questions I had along the way. His attention to detail and friendly demeanor made the paperwork process a breeze. Dan provided excellent customer service throughout the entire process, ensuring that I felt valued and supported every step of the way. His dedication to customer satisfaction truly sets Subaru Fremont apart.

They put a surcharge of 3% on credit cards. I don't think this is fair although allowed by law. I won't be using services any longer.

Very good service & reasonable price. I am very happy bought car in this dealer.

Friendly service, there are Tang sales! Close the transaction very quickly

Mal servicio incopetentes, porque les compre un vehículo usado que es una van ford transit 250, que por cierto casi me obligaron a comprarla hasta eso me agrado,pero me la vendieron con unas llantas traseras que no eran la medida y yo sin saber hasta que se me pincharon y se los lleve a los llanteros y me dijeron que no son las correctas y era peligroso conducir y aparte de mal estado hable con ellos del problema y me dijo, ve a la agencia de la ford y que te digan si son las correctas o no y si no son, nosotros te las cambiamos por nuevas y los de la agencia también me dijeron que no son las correctas , y se comunicaron con los vendedores y les dijeron que no son correctas entonces programaron una cita para cambiarlas y dijeron que en una semana, les dije esta bien paso la semana, y me presente, y salieron que no tenían las llantas pero que tenia que dejarla y les dije como es posible de dejarla si todavía no las tienen, y ellos me contestaron disculpa te llamamos ya que las tengamos,paso una semana y nada inclusive le volví a llamar al vendedor y no contestaba ,le mande mensajes y nada de tanto que insistí porfin me contestaron y dijeron que me iban a llamar para el viernes y que tenia que dejarla todo el dia, de acuerdo les dije, y nada ya casi las 3 semanas sin resolverme el problema y aparte la van tenia más problemas pero estoy de acuerdo con eso,ami nomas cambien me las llantas,y ni eso ,pues mi opinión son unos irresponsables que nomas sirven para vender y no para responder por lo tanto les doy un cero de calificacion

Caveat Emptor. Buyer Beware. I'm looking to buy a new car, but I won't be giving them a dime ever again. My windshield wiper fluid light came on, so I brought my car in for the regular 6K mile service. After the service, the service advisor, Dylan, came over to where I was seated in the lounge, and he walked with me to the payment desk where he waited while I paid the lady at the desk. He didn't mention anything communicated by the mechanic to him. Not one peep about anything wrong with my car. Again, not one peep about anything wrong with my car. I drove off after paying and less than five minutes later, the windshield wiper fluid light came back on! I drove back to the dealership and let Dylan know. He said that he would take my car to the back to top off the windshield wiper fluid. I told him that I wanted to see if the windshield wiper fluid had been topped off myself. I was extremely insistent on seeing this for myself. Dylan popped open the hood of the car because I insisted on seeing what was going on under the hood. It didn't look like the windshield wiper fluid had been topped off completely. Dylan went off to get either water or windshield wiper fluid, and then he topped it off completely. I noticed something very visibly conspicuous under the hood - it looked like cotton and twigs (like an extremely large nest). I asked Dylan what that was, and he said that he had no clue. I had never seen anything like it before, and I was surprised that the auto mechanic didn't mention anything about this nest thing to Dylan (and then Dylan to me) before I left the dealership for the first time that day. I was upset that the windshield wiper fluid hadn't been topped off completely. I wanted to know why the mechanic hadn't done their due diligence i.e., topped it off completely... and also why the mechanic hadn't mentioned anything about that strange large thing that looked like a cotton and twig nest. I was visibly upset about this, and Dylan took me to his computer and showed me (on his computer screen) that the mechanic had indeed mentioned that there were some issues with my car. There was nothing specific on the computer screen about a nest under the hood. Well, Dylan didn't mention any of these issues earlier (that he pointed out on his computer screen after I returned to the dealership to complain about my windshield wiper fluid light coming back on again) when he came over to the lounge where I was seated (just before I left with my car for the first time). Not even while he waited while I paid the lady at the payment desk. Again, not one word mentioned about a nest before I left the dealership for the first time. I left the dealership for the second time that day, extremely frustrated because of this poor communication and negligence (some of this absence of communication can be attributed to the mechanic and some to Dylan). I took my car to two other dealerships to get a second and third opinion (totally complimentary by both dealerships - that was nice of them!). The service advisors/mechanics at both dealerships said that the large thing with cotton and twigs was a rodent's nest. Both service advisors/mechanics mentioned that rodents like warm car engines in the winter. Both service advisors also mentioned that the rodent or rodents likely chewed on and damaged the windshield wiper sensors. Whoa! Both service advisors/mechanics said that my car had a coolant leak. One of the mechanics was nice enough to pick up the rodent's nest (he had gloves on) and toss it in the trash! So, shouldn't I be informed by the dealership where I paid good money for maintenance, that there's a rodent's nest under the hood of my car? That rodent could have chewed and destroyed many more important sensors, wires, and cables under the hood of my car. Shouldn't the problems on the computer screen have been discussed with me in person?

awesome customer service and buying experience. The salesman delivered the car to my garage, explained all the details, and follow up after purchase as well.

Service Advisor was excellent. Vehicle checked in timely and all planned work explained in detail. When another suggested replacement item was made the service advisor explained and told me the cost and time to accomplish. My next scheduled service was also discussed.

They helped me get what I wanted. No overselling. No arm twisting. Just a sales team that helped me get to a decision that I am very happy with and have no regrets.