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Granite Buick GMC

(59 reviews)

Reviews

(59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Granite Buick GMC from DealerRater.

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Mitch, the parts department, and the service department

Mitch, the parts department, and the service department have all been very professional and pleasant to work with

Mitch, the parts department, and the service department

Mitch, the parts department, and the service department have all been very professional and pleasant to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great experience working with Brett and Kevin at Granite

Great experience working with Brett and Kevin at Granite Automotive. I was finally able to find the exact truck I wanted.

Great experience working with Brett and Kevin at Granite

Great experience working with Brett and Kevin at Granite Automotive. I was finally able to find the exact truck I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great job to all, miss the express lane convenience and

Great job to all, miss the express lane convenience and making an appointment cost me an extra trip to the dealership

Great job to all, miss the express lane convenience and

Great job to all, miss the express lane convenience and making an appointment cost me an extra trip to the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Never get anything fixed.

Never get anything fixed. Claim they need to replicate an intermittent issue. It’s a bit hard to replicate intermittent issues at the dealership. My radio/computer stays on and runs my batteries dead. I had to buy a jumper box because it kills the batteries. Their service dept sucks. No loaners ever available. It’s a joke you buy a 90k truck and warranty and get treated like a cheap car lot customer.

Never get anything fixed.

Never get anything fixed. Claim they need to replicate an intermittent issue. It’s a bit hard to replicate intermittent issues at the dealership. My radio/computer stays on and runs my batteries dead. I had to buy a jumper box because it kills the batteries. Their service dept sucks. No loaners ever available. It’s a joke you buy a 90k truck and warranty and get treated like a cheap car lot customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Undre Holt is an amazing salesman that helped my daughter

Undre Holt is an amazing salesman that helped my daughter get a car. The service department did a great job servicing her vehicle.

Undre Holt is an amazing salesman that helped my daughter

Undre Holt is an amazing salesman that helped my daughter get a car. The service department did a great job servicing her vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They provided friendly and prompt service and overall the

They provided friendly and prompt service and overall the quality of the experience was excellent

They provided friendly and prompt service and overall the

They provided friendly and prompt service and overall the quality of the experience was excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Our salesman, Tim, was very good.

Our salesman, Tim, was very good. Paid cash for the difference, when we were done with our salesman, it took an hour before we got started with paper work. I consider this poor, glad I wasn't financing, it is hard to tell hiw lonv that would take.

Our salesman, Tim, was very good.

Our salesman, Tim, was very good. Paid cash for the difference, when we were done with our salesman, it took an hour before we got started with paper work. I consider this poor, glad I wasn't financing, it is hard to tell hiw lonv that would take.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I got really good service.

I got really good service. Josh was great. Your prices were way to high. I can't afford to deal with you.

I got really good service.

I got really good service. Josh was great. Your prices were way to high. I can't afford to deal with you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Quite expensive but they are up front with you on what

Quite expensive but they are up front with you on what they are doing. 15

Quite expensive but they are up front with you on what

Quite expensive but they are up front with you on what they are doing. 15

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We understand that vehicle service can feel costly, but we’re glad to hear you felt our team was transparent and upfront throughout the process. We always strive to provide honest communication and quality service you can trust. We appreciate your business and hope to see you again! -The Granite Team

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They was very helpful and very professional in helping us

They was very helpful and very professional in helping us with all are needs and was very prompt in getting it done

They was very helpful and very professional in helping us

They was very helpful and very professional in helping us with all are needs and was very prompt in getting it done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re glad to hear our team was able to help with all your needs and provide prompt, professional service. We appreciate your support and look forward to helping you again in the future! The Granite Team

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