Lux Cars Chicago

I’m so happy I found my dream car so close to home! The sales team at Lux was wonderful to work with. Highly recommend buying a car here!

I’m so happy I found my dream car so close to home! The sales team at Lux was wonderful to work with. Highly recommend buying a car here!

The experience with Lux Cars was great from beginning to end. I purchased this car long distance and did not see it until it arrived with the shipper. Sherry was so helpful with photos and Facetime to make sure I was comfortable with the transaction. She made sure the car was prepped properly before shipping and even answered her phone and helped at 9 pm one night when there was a shipping issue. Everything went very well, and I am so happy I purchased this car!

Sherry in Sales made sure all my questions and concerns were addressed and made sure the purchase did not disappoint. Both her and Adrian made sure any obstacles were worked around. Thank you!

I bought a S Class Mercedes and my sales guy Craig Gutowsky was just great I will go back to him for my next car purchase everyone from the finance guy to the GM was just great thanks again guys and lady!

Drove from mi to the dealership after checking the car out on there website to find out its paid for and sold. Y the xxxx is it still on the website? Or with a sold on it. I would never recommend this dealership.

Quick and easy experience, would recommend them. Fair deals (based on today's market anyway). Was one of the fastest car buying experiences I have ever had.

We found an Escalade online. I completed the application and was approved verbally for the amount requested with $10,000 down payment. The dealership is several hours away and Val stated the paperwork would need to be overnighted to me instead of emailed. He would not email the terms of the loan but would mail them. However, he would not mail them without a $1000 deposit first. That evening after reading additional reviews, we decided not to pursue purchasing the vehicle based on the poor reviews. The next morning we called to let Val know we would not be purchasing the vehicle. He was very condescending, rude and it was just unnecessary. We requested the $1000 deposit back and Val said he would ask his manager. It's been 2 days and we've attempted to reach out to him several times. We finally got ahold of the manager, Adrian (finance manager). He said that we will not be getting the deposit back because all deposits at dealerships are nonrefundable and I should have known that. Val didn't tell me this, how should I have known that it cost me $1000 to review the loan details? So, I paid $1,000 and they keep telling me I should have known better. Disappointing to say the least.

Keisy was extremely helpful in curating a smooth transaction. I was able to do the entire purchase remotely!

Alex was very professional and prompt. The price was fair and the process was easy. He showed and explained different aspects of the car. I would highly recommend this dealership. Outstanding!