Reviews
GMC experience
Keith Covington was an excellent person to work with! He made my husband and I?s experience well worth it. I will recommend him and Gwatney GMC to everyone I know! Keep Up the great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this great rating and review! We aim to provide a high standard of service and quality at all times, and are very pleased to hear that this has been the case on your visit. We really appreciate your recommendation! We hope to see you soon!
Clientele
I was not happy I didn?t get the same service manager.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, and thank you for the positive rating! We will take your comments into consideration for future improvements. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Gwatney Buick GMC
The salesman was eager to tell us what we wanted to hear to get us to purchase. The service after the sale to take care of a few small items only happened because I had to push them to follow thru on the pre-sale commitments. It was like I didn't matter after the sale was made. So disappointing for all the pre-sale hype. Not much chance of them selling me another vehicle.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we regret to hear that you've had such a negative experience with us. We value our clients and your feedback, so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. If you are willing, please contact our manager at (501) 859-0085 and we'll do our best to make this right. Take care.
aprildmckinley@yahoo.com
I am always very satisfied with the customer service department at Gwatney. This trip was suppose to be an oil change and tire inspection only. I left with four new tires. I was confused however, because I received a video of my visit and the guy stated that my tires were fine and advised that I keep rolling as long as I can. Then I received a call from the service dept advising that I get four new tires. It was said that all tires were worn and needed replacing. I am a single female with no knowledge of tires. I hope that by depleting my savings acct to purchase new tires that I was well advised and not taken advantage of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Oil change and tire rotation .
I was just getting my first oil change and tire rotation. All went well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review! We're happy to hear that you were satisfied with the service we provided. Have a nice day!
Service
Had to have a head light replaced , which you had to take the full front end cap off to change it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Car maintenance and or repairs
Every time I have repairs done or general maintenance I am very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service visit
Good visit and service of oil change and tire rotation, no problems! Enough said.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review!
GMC Acadia Oil Change and Tire Rotation
Great Customer Service as always when I visit - Thanks for taking us to lunch by shuttle and picking us up afterwards and by then car was ready. Always service with a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to hear you always receive great customer service! We appreciate your business and look forward to seeing you again!
Service Department
Getting appointment for my Terrain is easy, futs my schedule, people are extremely friendly,helpful and efficient. Never have a problem with service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Gwatney Buick GMC and we hope to see you again soon!