Volvo Cars of Fredericksburg

Had a horrible experience bringing my car in for 60,000 miles service. I left with a cut vacuum hose, a broken battery cover and was told I did not have an accessory battery.. I was also up charged to the tune of $1700 which I now know I didn’t need any of what they suggested, but I thought they were honest which I came to believe was not true. I had to take my car back three times for them to get things right. When I spoke with the manager, he offered me an oil change for my troubles. That was insulting . I went to Volvo specifically because they specialize in Volvos. All I can say is stay away.

Still waiting for a response. I made an offer and they never responded back to me. Bad communication..............?

PLEASE READ THIS BRFORE GOINGGG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Back around April I perchance a car from this dealership, as soon as I drove the car off the lot after BUYING the car the check engine light came on which I then went back and let them know that I felt that I was not only scammed but that the car wasn't properly serviced before being placed on sale, but they claimed that everything had been done, I them asked and informed them that if anything else would happen with the car I would bring it back, they agreed. Fast forward about 2 weeks ago the cooling system began to leak so I called they told me to bring my car (Please note it hasn't even been 3 months since I've bought the car) , a man named Allen then called me and gave me an estimate of $1375 but just a bit over that for just the cooling system leak alone, they then informed me that they wouldn't fix it because it was something that I should fix so I being very upset decided to take the car and leave because of the esteem which to me just seemed unfair due to know personally that they hadn't checked the car NOTE THIS the finance man also tried to rip me off giving me a rate of 12% Please note this always always do your research because if I had not only done my research and wanted for the car that I wanted I wouldn't be making this review at all it's just very disappointing and very tiring and honestly, I also called the corporate off and reported their store and made a complaint to the corporate customer care. PLEASE DONT BUY FROM HERE I'm not satisfied at all, spent all this money to be disappointed, have a nice day everyone. Justice

BUY YOUR VOLVO SOMEWHERE ELSE!! I purchased an XC90 back in December of 2022, from Sébastien The tires needed replacing and the windshield had a crack. I didn't find out until I tried to pass inspection this past January that it would cost over a thousand dollars to replace the windshield. A week after the rejection, my windows and door locks stopped working. Had I gotten a great deal on the car, I might not be so upset about all these extra expenses. I decided to trade the car in because I can't justify the payments when the repairs are costing me so much. When I gave the VIN to the dealer to get a trade in value, I was told there was an accident on the car fax report. That information was never disclosed to me. I feel so completely screwed over and defeated by this place. I guess I was the one they saw coming.

I purchased an SUV on Saturday, December 16, 2023. They appeared eager and willing to work with me. I felt comfortable as well as appreciated. However, that quickly changed! On December 27, 2023 I contacted them that there was a light that appeared. Something was wrong. After they "checked the car out," they handed me a bill for over $1600. At that time I shared I felt that I should not be held accountable. After going round-by-round, they suggested I pay half. Again, my response was no. Finally, after a great amount of time, they decided to cover it. Here we are a month and a half, with only one car payment made, and it is back in the garage. This time there is a leak and other issues totaling over $2900.00. Surprise! They want me to pay that amount. I am in the process of speaking with the Powers that Be, as my salesperson and others have not returned my calls. I'm shocked, an established dealer that is focused on Volvos and has a service center in-house and somehow this is my problem to carry!

Súper profesional and nice they work with each customer. I test drove my new car and purchased the same day.

Just purchased a 2023 XC40 recharge. Sebastian was my sales consultant. He is simply the best! I most appreciated the fact that he listened to my needs and preferences. He provided guidance on the purchase of a charging station. Upon delivery he did an excellent job getting me comfortable with the operation of my new car. And I can still call him with questions about the operation of the car.

After purchasing a 2016 Volvo I was told that there was only one key for the vehicle. I called the Sales Manager, Tyler Clark, and explained that I was not ok with only having one key for the car. He asked if I had asked if there was 2 keys. Needless to say, I am stuck buying the 2nd key myself ($500), for which something I was never told or could have seen coming. Poor customer service guys.

Sebastian and the Volvo team was extremely helpful on time and polite thank you love my new car...

Mike Holmes, setvice manager is great. He always goes out of his way to help before and after the sale. On June 9th I came to for service and it was a nice experience. Mike treats you like a valued customer. Thank you for everything!