Wendell Auto Brokers

This is my second purchase from WAB. I traded up from my previous purchase and it was a breeze. Sandy and Selina are such a great team. They walked me through each step of the process in such a professional manner. I was more than pleased with the outcome and will definitely recommend to friends and family!

I needed a car, and fast. I came to wendell auto brokers and they were very helpful and found the perfect car for me in no time at all. They are very understanding and I feel as though they put the customers first every time. I would recommend them to anyone and everyone looking for a car.

Please do not deal with these people. I just purchased a car from these folks in March. When I learned of the weekly payments, I said to them that I much rather do monthly payments; which wasn't a problem. So I paid the down payment and done all the other necessary paperwork to drove off with the car. My first payment, I went online and made a couple payments. In about a week I was called and told that my tags had arrived. So I ask could they mail it because I live and work in Durham and they are in Wendell. They said that they could not. So I left work early one day to try to get there before they closed and got hung in traffic on 540. I phoned them and advised that I was in traffic and could someone wait for my arrival or leave tag in the sales office. The answer was no. So I lost time for work and had to turn around because I would not make it there before they closed. I explained them my situation and as sensitive as they appeared to be about my concern, I was told in order for me to get my tags, I would have to mail the a self addressed stamped envelop with my return address on it in order for them to send it or I would have to send a friend or family member with a picture ID to pick it up. Whew!!! So I finally found someone to do that. In that same call, I made payment for the remainder of April and I mentioned the monthly draft option again. I was told by the office manager that in order for me to have my payment drafted monthly, I would need to put that in writing. Well needless to say, I never did that. I was driving when I was given that information. And if that was an option, then why wasn't that presented to me the day the I purchased the car??? Clueless!!! So guess what happens. I never put anything in writing but for the month of May, they drafted my account for $375.00 because its 5 weeks in May. Ok, no real biggie but I did question the fact that I never put anything in writing. So this month, I called because my bank issued me a new card and the one that they COPIED and FILED on the day that I purchased the car is no longer effective. I wanted to make the $75.00 payment that was due. The lady told me that I was set up on monthly draft. I said well I didn't put that in writing but I noticed that it was drafted last month; I just never had the chance to call and inquire about it. So she tells me to scan a copy of my card and my driver's license to them so they can verify who I am so that they can take the payment. I did that. Shortly after, I get a call telling me that if I want to go to weekly payments, I would have to come to Wendell and fill out a form to take me off the monthly draft or either I would have to go on the website to make the payment. I said so I would have to come to Wendell to fill out a form for a form of payment that I never given written consent to in order for you to take a payment???? She said YES.... WHAT!!!!! Please understand that I have no problem making a car note, but this has been the most challenging experience in all of my car buying experiences. I want to take that car down there and park it on their lot and accept my losses. This is craziness. No customer service; no sensitivity to the concerns of customers, NOTHING. Because they had bad experiences with other customers, everyone suffers. I'm going to talk to an attorney and see what I can do as far as returning the car. I really love my car and would like to keep it but I would rather start over with another dealership that is more professional and more caring.

So far so good on my new car! WAB made my car buying experience fun and easy. I was very pleased with the fast and professional service. I would highly recommend friends and family.

Easy buying process, would recommend to everyone...

They far exceeded our expectations. I found the truck online & sent an email inquiring about two trucks I was interested in. They responded promptly. They were very prepared for our appointment. They showed us the car fax reports and reviewed them with us. They were very professional and courteous. I felt they were very fair in the allowed amount of our trade-in. My son was very thrilled with his present!!! Thanks to Sandy & the rest of the staff for your assistance. I plan to be a repeat shopper.

I was looking for a Chrysler Crossfire and found one that caught my attention at Wendell Auto Brokers. I was a little apprehensive about going to a used car dealer, but after talking to Sandy, I decided to make the 200 mile trip to look at the car. After looking over the car and a test drive, I decided this was the car for me. The car was in excellent condition and was a trade-in to WAB. The WAB staff made the buying process very easy and quick. They accepted my first offer and we had a deal within just a few minutes at her desk. I don't think the buying process could have been easier. I gave them a deposit and came back a couple days later to pick up the car. The delivery visit was just as quick and easy and I was on my way home within a half-hour or so. I recommend Wendell Auto Brokers if you are looking for a used car and an easy buying experience.

I've been wantin a truck for a very long time. Dealing with a car that isnt reliable ive had enough. I wanted something to show hard work pays off. Ive had my eyes on two trucks but after alot of talking and calculating i had to go with a truck that was more visable for me. They helped me get the truck, all they wanted is to see me happy n ride off with a vehicle. Im very happy with the truck n if it wasnt fot WAB i wouldnt have the truck today. They was very nice n helpful, mechanics made sure the truck was fully workin well. They check everything also u get the inspection n the tags from there instead of dealing with the dmv for hours also they do no credit checks which is a plus for many ppl. There is nothing bad i can say about WAB, just go see for yourself.

They are a great company to work with. I was worried about credit issues but they were able to get me bought at a nice easy payment and the car is perfect for what I wanted. I could not be happier. The drive out was short less than 15 minutes and it was worth it with the money I saved

I was looking for a car to help start my credit and was told about this place and loved it there. They work with me and completely answered any of my questions. I will come back when its time for a new vehicle