Reviews
My sales rep Romi was excellent.
My sales rep Romi was excellent. I contacted the dealer regarding a very particular used car they took on trade in. I was hunting for this particular car with the right options for months. As an out of state buyer, Romi took great care of me. He made the process painless, communicated often, and went above and beyond with my requests. The dealer's BMW service team was also excellent, and very helpful with helping me inspect the car, and made sure it was running great, maintenance was all sorted, and the car was also nicely detailed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Raul, thank you for your kind review; we are happy to pass along your comments to the team here at Hilton Head BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was only in town for thanksgiving to see family when my
I was only in town for thanksgiving to see family when my car had issues. The dealership was pretty busy but they made time to fit me in. Lindsey was the one responsible with helping me and communicating with me about my car. She did such a wonderful job and was so kind through the stressful process. I really appreciated all that she did for me to get my car back in time for me to leave the island!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Waiting time for boiler plate paperwork completion was
Waiting time for boiler plate paperwork completion was unacceptable. This for a car I ordered four weeks ago.I see no reason to wait over two hours to sign boiler plate forms when buying a car for cash without even mentioning the fact that I could not get the registration until the next day and at that point it was the registration for the car that had been turned in.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We are sorry to hear that the wait to complete your paperwork took much longer than expected, especially after placing an order several weeks in advance. We understand how frustrating it is to spend extra time on a straightforward cash purchase and then experience a delay with the registration as well. Your feedback is important and will be reviewed with our team so we can improve the process and prevent similar issues in the future. If you have any remaining questions or need further assistance, we are here to help. Hilton Head BMW Management team - 843-806-0402
Hesitant to go to a BMW dealership, but what a pleasant
Hesitant to go to a BMW dealership, but what a pleasant surprise. Best dealership service experience I’ve had. prompt friendly service and fairly priced compared to independent shops. Will definitely bring my bimmer back to HIlton Head BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Was purchasing my X3 after a 3-yr lease.
Was purchasing my X3 after a 3-yr lease. Also servicing and a ding repair. Very friendly and accommodating staff. Took a little longer than I expected, but everything was done well. Would recommend to anyone in the area looking for a BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Steven, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service department was efficient and quick to provide
The service department was efficient and quick to provide exceptional service for my car. Ryan was responsive and friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience and clean dealership.
Great experience and clean dealership. Love the coffee and water and treats. Also, a good place to do some work while waiting. Walter made the process easy for us. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Sales Person.
Great Sales Person. Stephanie was a very professional and outstanding sales associate. Buying process was easy and quick. Easy transaction. Highly recommended place and people!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so happy to read such a great review about Hilton Head BMW! If you have any further questions, please give us a call. We're always happy to help!
The team at Hilton Head BMW is always friendly and
The team at Hilton Head BMW is always friendly and thorough. Casey is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service thanks to SA Lindsay Hammett and ST
Excellent service thanks to SA Lindsay Hammett and ST Shawn Kreimes. They were very helpful and caring of my concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Villani, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!