Reviews
Courteous, professional service.
Courteous, professional service. Service representative was friendly and helpful. My car was serviced on-time with no surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very professional.
Very professional. Informative .... listened to what I was interested in and never became too aggressive or pushy to force a decision .... let me take my time and make my own choice. Answered all questioned and helped guide me through the final buying process. Was a very enjoyable experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your assistance. A Great car.
Great service department.
Great service department. Worked tirelessly with warranty company to obtain coverage for wheel and tire replacement. I am very satisfied with the level of service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hilton Head BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
Was on vacation in Hilton Head and X5 decided it did not
Was on vacation in Hilton Head and X5 decided it did not want to leave, so car was towed through arrangements with BMW roadside assistance to the dealership. The technician was very thorough and made sure we were going to be confident on our 800 mile trek back home. We did not think about how we we were going to pick up the vehicle when it was finished but Adison seamlessly arranged for an Uber to pick us up at our resort to bring us to the dealership, on their dime (very impressed). Everyone I spoke to at the dealership were absolute professionals and knew their job. I can?t thank them enough for getting the job done swiftly and getting us home safely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eric, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Needed a new tire.
Needed a new tire. Accomodated my request asap. Kristin Rismiller (service coordinator) was so quick to grt me in and up andcrunning! THANK YOU!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Kristin! Feel free to reach out to us if you need anything. Have a wonderful day.
Fine, except I was not informed of complete entry to
Fine, except I was not informed of complete entry to vehicle. Found out after got vehicle home. Trying to get resolved now, but receiving a little resistance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Steve Molthop, General Manager Hilton Head BMW | smolthop@hiltonheadbmw.com
Wonderful employees, and great quality!
Wonderful employees, and great quality! They are very thorough. Warn you of any problems before it goes bad! They really take care of you! Thank you very much Hilton Head BMW!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sabrina, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Romi and Brian are EXCELLENT !
Romi and Brian are EXCELLENT ! Friendly Staff and efficient transfer of registration plates, etc. etc.We received our ordered X5MC much faster than expected !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Hilton Head BMW
Knowledgeable staff.
Knowledgeable staff. Kept me informed if a change in time or cost occurred. Provided an accurate estimate prior to starting work. Clean visitors lounge with refreshments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Joe, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
The Service Rep Casey Pride was exceptional.
The Service Rep Casey Pride was exceptional. She gave great care & attention to my situation. She communicated what needed to be done in great detail and throughout the process. What a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Scot, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!