Riley Volvo Cars Stamford

They suck. They are a bunch of lying, manipulating deceitful xxxx bags. The list is too long to detail here.

The worst customer service I've ever received in my life. They refused to service my car after I posted a review detailing my multiple negative experiences. Beware and avoid at all costs. The GM Jameson Riley is especially awful.

Horrific customer service from repairs staff all the way up to the GM Riley. Unless you have bought or leased your Volvo from Riley, please avoid at all costs, they treat you terribly. Poor communication from top to bottom, wrong parts ordered, incorrect timelines given, and defensive, rude, attitude.

The absolute WORST! The other day was the third time these clowns in the "service" department jerked me around and it will be the last. They just don't give a @#%$! The final blow was last Mondy. After seven hours I called and was told that they never got to my car, which, BTW, was there so that they could fix something they screwed up last time. I was asked if I wanted to leave it overnight which was not an option since I live about 25 miles away (they do not do loaners). So I went in to pick it up. The woman at the "service" desk asked if I would be coming back in the morning to which I said no. I asked why I didn't receive a call earlier to say that my car wouldn't be ready. She actually said, without even looking at me, and I still can't believe this, "Well, a lot of people didn't get their cars done today." REALLY!! At least make something up! Lie to me! Anything! Pretend to be concerned! And the whole time, Paul, the "service manager" was sitting right next to her, looking down, not saying a word. Man-Up Paul!! Do your Job! I will never go there again, and you shouldn't either.

A few weeks after leasing my 2025 XC60 I discovered, when my registration arrived, that Riley failed to install the front license plate bracket which is essential for mounting the plate. When I called, they told to me to bring the car back. I told them I was 30 miles away, in NY, and that my local local Volvo dealer was just a two mile drive. They said I could go there. The NY dealer charged me $49 for the bracket. Naturally,I expected Riley would reimburse me and called my salesman. He demurred, saying Riley would have done it for free. Incredulous that there was any pushback, I responded that this was RILEY’S MISTAKE, and that I was a mere 2 miles from the NY dealer and shouldn’t have been further inconvenienced by having to go 60 miles round trip to Riley for Riley’s benefit. I also explained that driving in NY without a front plate is ILLEGAL and would have exposed me to a moving violation (Section 402 NY Vehicle and Traffic Law). (I no longer had the temporary “plate”.) I then asked my salesman for assurances that Riley would take care of it. He said his managers had gone for the day, he couldn’t very well pay out of his own pocket, and that he didn’t have the authority to agree to reimburse me the $49. REALLY? A seasoned salesman didn’t have the discretion —or common sense —to reassure his customer that his dealership would pay for their error and reimburse their customer $49 for an integral part of the car they failed to install? This was bad enough, but it got even worse. The next day, even the General Manager refused. Riley’s solution to a problem they caused was entirely self serving, requiring the customer who was wronged to drive 60 miles round trip to them so they could avoid having to absorb a $49 expense, completely indifferent to the fact that their customer would not only be massively inconvenienced, but risk being fined for a moving violation. INEXPLICABLE that Riley would choose to alienate a new customer who leased her 5th Volvo over a measly $49. INEXPLICABLE that Riley dug their heels in. They had an opportunity to rectify their mistake and protect their relationship with a new customer (as well as their reputation) by reimbursing me for a $49 part THEY FAILED to install on a brand new $52K car and arbitrarily refused to do so. THERE IS NO JUSTIFICATION FOR THIS POOR CUSTOMER SERVICE. Common themes of negative reviews on this and other sites include reports of unprofessional behavior and unresponsiveneas of staff, including management, mostly in recent years. Riley may once have been a reputable “family” business, yet it appears from the litany of complaints that the Riley of today would prefer to give stock responses to negative feedback after the fact than be proactive and do the right thing by their customers in the first place. Don’t fall, like I did, for the empty promise on their website that “Unlike corporate dealerships… a "Riley" is always eager to . . . help however necessary,” which is clearly a vestige of an earlier time. The “help” needed in my situation had to have been among the simplest Riley had to render. It was a such an easy ask. And yet…. There are many Volvo dealers in the Tristate area who would love to serve you. Ask yourself if the Riley of today, based on these customer experiences, deserves your money and your trust. Or if it is better avoided.

My XC90 is 30 days old and has no heat. At Riley speaking to the GM Jameson Riley, I inform him his service department says many Volvo have that problem. Jameson answer flawed me "we sell cars her we don't make them" talk about tarnishing the brand name. A GM who arrogantly then tells me a returning customer their question is silly. They did not help me, offer a solution and when I said I would have to contact Volvo HQ, I was asked to leave the premises. Night and day to Lexus. I trust Jameson dad who most likly started the company could teach Riley leadership some manner. Riley just look at the reviews well below 3

Ashley, my service coordinator, was extremely professional throughout the entire process. This was my 20,000 mile maintenance check up, but I had a tire that had a bubble due to these awful roads in NY/CT. Ashley quickly identified the problem; ordered the tire, and had it installed in time for me to drive my car for a planned weekend vacation. This dealership provided excellent service!

Excellent Automotive Repair work and an Outstanding Team. I highly recommend Paul and his team at Riley Volvo, in Stamford, CT. Paul and his team take great pride in their work, and this makes all the difference in the service you receive. Additionally, their attention to detail, as they work on your car, means you will always get exceptional results. Simply put, Paul and his team, leave no stone unturned to understand the problems you bring to their attention, and to identify strategies to solve those problems, at a reasonable price. I have always found this to be the case at Riley Volvo. You can’t go wrong with Paul and his team at Riley Volvo.

This is best Volvo dealership in the area! Recently had my XC90 serviced! Matt in service was great! I had an unexpected service repair and he did a good job explaining what was wrong! I was able to get a loner car and keep it for two days while they fixed my car!! There was a mistake with my bill and Matt addressed that as well and followed up! This not the 1st Volvo I purchased and serviced from here! If I was going to purchase again, it would only be from this dealership!

Excellant service - as usual, especially Paul. Website logic needs a tweak based on waiting time.