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Caldwell Toyota

(306 reviews)

Reviews

(306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Caldwell Toyota from DealerRater.

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Car purhase Saturday 7/7/18

Spent the day on Saturday, 7/7/18 with Joel Tomlinson at Caldwell Toyota. He was a great help to my family in identifying just the right Highlander vehicle for us. The service was great, the kids had a great time helping in the selection, all my needs were met; we could not have asked for better assistance. Joel kept me informed through every step; I felt that I was in the "driver's seat", literally and figuratively throughout the purchase. It was extremely easy and stress free to find the right car for me and my family. Joel was super sweet, I hate to refer to him as a salesman as he was more of a sales consultant. Thank you and we love the Highlander we selected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Expected good and got GREAT!!

We were on the hunt for a new vehicle....one with a working air conditioner (��), so we visited Caldwell Toyota. We had the pleasure of working with Joel Tomlinson! He provided such a positive experience for us! He is professional with a personal touch. We are so happy with our 2018 RAV4!! Thank you Joel for all of your help. We expected a good experience, but got a GREAT one instead!! ��

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Caldwell in Conway and Dakota salesman

Awesome experience with both with the dealership and salesman Dakota Rodgers. We hit several dealerships and thank goodness we landed with Caldwell. Their professional, competitive pricing, and concerned about what we needed in a vehicle was refreshing... The follow up and follow through with us were top notch. Thank you Caldwell motors in Conway, AR and Dakota

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shop Caldwell 1st, cause you're gonna end up there

After being lied to, forgotten or just downright ignored by three other Central Arkansas Toyota dealers, this dealership is a breath of fresh air! My sales associate Dakota Rogers, was up front with me throughout the entire process of just casually shopping, to getting serious and finally making a purchase. Mr. Rogers Was open and honest, he never did anything to make me question his or the dealerships integrity which is more than I can say for most of the car dealers these days! When we are in the market for another Toyota , we know exactly where to go for professional courteous service . Just as the title of this review States, you might as well start at Caldwell Toyota in Conway because after the other dealers disappoint you .....will end up at Caldwell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience! I went in looking to downsize..

My experience was great. Scooter Stephens was my salesperson and I really appreciated him. He really listened to my needs and wants. I felt like he worked really hard to help me get what I wanted. I also appreciated how quickly everything went. I did not have to spend hours waiting. That was a big deal for me. I would definitely go back to Caldwell and I will ask for Scooter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Dealership & Best Customer Service!!

Not only is Joel Tomlinson the best salesman but he’s truly a generous person that does everything in his power to make sure that you’re 100% happy with your purchase!! Caldwell Toyota is hands down the best dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car buying experience!

Caldwell Toyota made buying a new car a great experience! Joel Tomlinson is the absolute best salesman. He is a wealth of information and really cares about the customer. I highly recommend buying a car from him!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My visit

Had some difficulties with getting a car bc of some of the departments messing up. But quickly they fixed the problem and did everything possible to help me out. If it wasn’t for my salesman Joel I wouldn’t have stayed! Him and the sales team owned up and really helped me out! They truly do care about everyone and making sure they’re happy and get what they want! Highly recommend Joel and Caldwell!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Dealership in Arkansas

Had the pleasure of buying our daughter a car for graduation from Troy @ Caldwell Toyota in Conway, just a month ago. He made the car shopping experience so easy. So much so we told him we would be back when it was time for us to get a new car. Little did we know that a month later we would be passing through and our Mazda, which was only a year old, broke down. We tried calling the dealership we purchased the car from for help and needless to say there was no help offered. Called the Caldwell family and they were so quick to come to our assistance. Joel, we cannot thank you enough for your compassion and assistance. We are for sure a Caldwell Toyota family from now on... we appreciate your patience and knowledge as we purchased another vehicle from your dealership. When you here or see Caldwell Cares, it’s not just a slogan. It’s how they live life. Thanks again for caring for your customers and making the car buying process so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Joel and Caldwell Team were excellent!

Joel and the Caldwell team provided an excellent car buying experience. Joel was professional, respectful, and resorceful. The process was expedient and stress free. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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