Reviews
Good Guys = Great Cars
Comfortable used car buying experience. Staff was knowledgeable and helpful and makes vehicle safety a priority before resale. Though I went there for a specific car I could see they had a selection of quality used vehicles. If you're looking for a used car you have to give them a call.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Trusted sales and service
I've bought two cars from Good Guys. Both experiences were overwhelming positive. Dylan and Jason listened to my needs and personalized the process. I recently bought a first car for my daughter. They made sure the car was in tiptop condition, beautifully detailed and delivered it with a big red bow on top. I will not buy a used car anywhere but Good Guys Auto House. The best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Warrantee Service - Great
After buying my car in June, there was a problem with the sunroof not closing. Good Guys took it in the shop, immediately got it fixed an back on the road, AND... re-detailed the car. They do what they say they're going to do. Thanks again Jason.... And by the way - I really love the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
People I trust... And a Car that I LOVE...
I met Jason over a year ago when my (then-future) son-in-law was looking for a car. I had a great conversation with Jason, and knew from that moment - that as soon as I was in the market for a car - I would go to him. Two weeks ago, I decided to sell my used car to my other daughter's boyfriend who needed a great, inexpensive, dependable car. I immediately went to the Good Guys website - saw a GREAT CAR at a very fair price... One hour later after meeting Dylan (great guy - cut from the same cloth as Jason) I signed the papers on a very nice Toyota Avalon. I've been happily driving a Camry - and the Avalon is just amazing... On the test ride - Dylan noticed a couple of things that he wanted to make sure were handled. When I picked up the car - it was perfect.... spotless... good to go. The paperwork was EASY. The process was EASY. I haven't had the car a week yet, so I can't say anything about repairs... I think I'm a good judge of character.... I'm VERY IMPRESSED with everything about this shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership, Great People
I almost hope my other beater breaks down soon so I can buy another car from these Good Guys. Simply the easiest, most hassle-free search and purchase I've ever done. Appreciate their laid-back atmosphere, they came highly recommended from a friend and he was spot-on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GoodGuys are the Best
Just bought my second car from Jason and they are consistent. Outstanding!! You want someone you can trust, who stands behind what they sell and will work with you. No one does it better!! He is everything you hoped for when going to a dealership. If there is an issue he takes care if it right away no problem and no hassle. Good Guys go above and beyond...for example I had some work done and he noticed a check engine and tailight out and he took care of it as well. No charge. It is the little things that separate the good from great and they are great. I bring all my cars there for service (I have 5) and the mechanics are very competent...never have to go back a second time for the same thing. With 3 in college I need these used cars to run and get good deals on repairs. He never disappoints. You need never worry walking into this dealer and wonder about Jason and his team. Honest, fair and dependable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Doesn't get much better than these guys. I saw a car online and decided to contact the dealership about it. I live in Chicago so I was hesitant to purchase a car out of state without getting a chance to drive it or look at it besides in pictures. Jason made my car buying experience easy and painless. Jason did a walk through over the car to describe everything about the vehicle and left nothing out. Jason also arranged for one of his employees to pick us up from the airport. When I showed up at the dealer the car was exactly how it was described to me over the phone. They even put on new front brakes, windshield wipers and a full tank a gas. I had told Jason prior that I wanted to take the car to a nearby shop to get an inspection and he agreed it?s better to get another set of eyes on the vehicle to get a better piece of mind. He filled out a loaner agreement to allow me to take the car to the shop as well as a test drive before everything was signed. They are honest and genuinely nice people. I never got that car salesman vibe. I would recommend this place to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Guys!
I bought a Chevy pickup from Good Guys Auto House, they are better than good, they're great! Jason and Dylan are very friendly, informative, and relaxed. The purchase process was very smooth. When I picked up the truck, it was cleaned and detailed inside and out with a full tank of gas. I will be back for future purchases and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
An awsome find
We own a 2003 Volvo XC70 that was purchased at another dealership.When it needs repair I fully trust Jason and his team to do the job correctly and at resonable cost.They have the knowlege and experience necessary to work on Volvos to make it right again.Volvos are fairly complicated vehicles to understand and Good Guys has that covered.Unlike other repair places,when I drop the car off I don't have to wonder if they can fix it.It's a great feeling and when talking to other Volvo owners I always tell them about Good Guys if they need repair or service.We're very happy to have found them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What a great experience!
I needed a reliable Subaru Forester for my wife and 2 daughters but with today's high prices for a new one, it was out of our budget. After several weeks of searching through the tri-state area, we thought that we will never find a used Forester that was in good shape. Then we went to see a 2005 Forester XT at Good Guys Auto House in Southington, CT. We met Dylan and Jason and we automatically felt welcomed to their establishment. Dylan showed us the car and spoke openly in detail about its history. We went for a test drive and took our time questioning Dylan and looking over the car. We came back next week to purchase the car and they did a full mechanical inspection and replaced the battery, rear brake rotors/pads and a full timing belt / water pump kit!. To top it off, they also detailed the car (polish and wax). It felt like we were picking up a new car! this is the first time I purchase a used car that did not need anything - nada - nilch - zero! it even had a full tank of gas! In total and to put it in simplest terms, Dylan and Jason not only live up to the Good Guys name. We believe they surpassed it! two weeks have passed by and we could not be happier with our car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase