Metro Ford of Madison

I recently took my 2013 Chevrolet Malibu for an oil change. The service I received was great except for one of the Porters. I was trying to have a conversation with the service writer, and the Porter, Robert, kept poking his nose into the conversation so I had a harder time understanding the Service Writer. And this is not the first time that Robert was interfering with myself and the Service Writer. I had to have a new battery installed in my car and I was offered a ride home, but since my husband also works there as a Porter, he just let me take his truck home. I wish that they would do something about Robert though. He was very annoying.

Don't believe they know what they're doing. Not customer focused. No communication. I won't be back. After we turned down the extended warranty, they couldn't get rid of us fast enough.

Michael was very knowledgeable and professional with the purchase of my new car! Thanks for all the help through the process.

Poor communication wanted a seat bottom they only installed new foam pad then put worn fabric top cover back on very slip shod repair that cost too much I will never return good thing we have other Ford dealers close

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues!

Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle

I purchased a vehicle June 5, 2023 and was told it had a second key. Since I have been try to get the second key and been giving the run around. I have talked or emailed my sales person, two sales managers, and General manager and still haven't got second key I was promised. All I want is second key I was promised.

We had an issue with a recall on my 2013 vehicle. The recall could not be performed that day as there was another unseen issue. This can happen, however when I called back MULTIPLE times for an update on when we could bring the vehicle back/ reschedule, the service writer never returned any of my calls!! She was very nice in person, but the follow up communication was very poor. I will never return here.

Charged $400 to restock parts when I had to cancel a service appointment weeks in advance because the car was totaled. $400 hundred just to look at it to provide an estimate so $800.

Sales man initially was very friendly but when we sat down to discuss financing, he became very pushy. I said I needed a few days to think(since I don’t like making big decisions right away) and he started lying to me about how I should hurry and buy the car today because it’s likely not gonna be here tomorrow. Told me that there were 2 appointments in the morning to see the same car and 1 of them would most likely buy it. The first appointment was on a weekday at 9am…right when they opened up. Had a hard time believing that since the majority of people work during the week around that time. Plus, he was texting me during the supposed “appointments” asking about when I wanted to come back in etc. So yeahh, I don’t think so.