Reviews
Write a reviewThe service people are so nice and friendly.
The service department is very friendly and my wait was not long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you were pleased with the service you received here at Marler Ford Company, Helen! We hope to see you again soon!
My new vehicle
Having had a bad accident, I asked to see two vehicles Escape and Explorer. Salesman, Ron Lyles, asked what I was looking for in the vehicles. Because he took the time to listen to what I wanted, he included the Edge in what he was showing me. It was exactly the right size and had what I needed and wanted in a vehicle! He didn't try to sell the most expensive or the bigger of the vehicles. Listening to the customer not thinking about the end amount of how much he would sell, made all the difference in the world.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're happy to hear that you found our staff so helpful in the purchase of your new vehicle, Judy! If you have any additional needs or questions, we will be more than happy to assist you. Thank you so much for choosing our dealership. Safe travels!
2017 Ford Explorer
Traded my Ford 2008 Escape for a 2017 Ford Explorer. Pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vehicle Service and Tire Rotation
I was disappointed in the fact that I was charged for a tire rotation after I was told that all tire rotations would be at no charge to me when I purchased the tires from the dealership. This was noted on the service request form as a friendly reminder when I dropped my vehicle off for service. I will not purchase tires from this dealership again in the future.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your honest feedback, Donald. Your comments help us continue to improve and be better for all our valued clients. Thank you again for your review. Take care.
Pleased with service provided
Had oil change and tires rotated. No complaints. Good customers service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service and friendly staff
I have to say every time I have been to Marler Ford the service writer Josh has been excellent! Josh always tells the truth in every situation and is willing to go that extra mile to help a customer out. Also Stephanie the lady behind the window where you pay your bill is very knowledgeable on Ford products. Stephanie always has a smile and a kind word to say to everyone that she comes in contact with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you enjoyed working with our staff, Jerry! We hope we can continue to be of service for many years to come.
Survey reply
all personel were very hepful. service was excellant
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Roger! We are happy to hear of your positive experience with our dealership. If you ever need help, just give us a call.
fixed policeunit
unit went in for repair to drive fixed ok now ..................................................................................
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I arrived at my appointment time and dropped off my car. Service Dept took me to LC for a class and it was ready when I returned a few hours later.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for the wonderful comments of the team here at Marler Ford Company. The staff at Marler Ford Company always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!
great service
repaired in a timely manner, service was great. They did a great job and did repairs and found repairs that needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase