Walker Honda

We bought our new 2012 Odyssey Touring Elite on July 16, 2012. In early September the DVD player began scratching our DVD's and making loud noises. We called Walker Service and set up an appointment for 9-25-12. After waiting for over 2 hours we were told that a replacement DVD player would be ordered and would be in within 3-5 days, and ours would be replaced. After calling to track the order we were told the part came in on 10-4-12 to come in on the 5th and it would be installed. After waiting for over 2 hours on the 5th I was told that a DVD player would be ordered that Honda cancelled the other one pending inspection of DVD player. Why was it not inspected on 9-25? Why was I told it was being installed on the 5th? We set up an appointment for 10-10 to have the broken player replaced. After waiting for over 3 hours (with my two toddlers with me at every appointment) I was told that the navigation system was now not working that they got "air in the line'. Seriously, an electrical issues with "air in the line". I explained that we were leaving for vacation on the 12th that we needed our navigation system, which was working when I arrived, to work when we left. After a little back and forth between employees they took our vehicle back and got the navigation going again. At this visit my dash where the DVD player was taken out was scratched on the right hand side. We were told that entire console unit, not just the DVD player, would have to be replaced and that it would be in on the 22nd. Mike Thompson told me before I left that we'd be given a free oil change for our trouble that this was the first DVD player they had ever had to replace. We called on the 22nd and the part was not in. We were told that we would get a call when the part came in. I called 11-1-12 to track the part and was told that it came in on 10-26-12 that it "must have slipped through the cracks". We made an appointment for 11-9-12 to have the part installed and the scratches repaired. We arrived at 9 am and were told that our vehicle would be ready in 2-3 hours. We called at 1:00 pm and it was not ready to call back in an hour. We called back at 2:00 pm and were told it would be ready on Monday. We got a call around 4:50 telling us our vehicle was ready. We picked it up and the DVD player was working. The remedy for the scratches on our dash - they were filed down creating more damage than the original scratches, but camouflaged the scratches better. Because our oil life was at 60% when we were there we asked for an IOU for the oil change was told that they would remember us that we didn't need one. Over all this was not a pleasant service experience.

I walked in with low confidence on getting a good used car for the price I could afford. I walked out with a great car for a good deal. They made sure they did everything possible to make that happen!

very satisfied with the process, great organization,

A great place to find and purchase a car. The Walker dealership always makes me feel good about my purchase with support before and after the sale. The Walker dealership is first class with first class people. And always with my many purchases at Walker I am very happy with all aspects of my purchase.

Derek Wooten is an awesome sales rep. He is very customer oriented and listens to any concerns or questions that my arise during the purchasing process. The complete Walker Team is absolutely amazing!!! Will recommend Derek to friends and family for their car purchasing needs.

Btyan was very nice. He even got the service dept to put the car on the lift for my viewing.

Everyone was very helpful. This is my first Honda. The purchase was made very easy.

I had a great experience! Walker will be my first choice to do business with next time I plan to buy a vehicle.

I recently bought a Yukon from Matt at Walker Honda and it couldn't have been easier. I'm 100 miles away and he was able to send detailed pictures of every part of the car I needed to see to make my decision. After arriving at the dealership the same afternoon I was back on the road home in less than an hour - with a full tank of gas. Very pleased with the service, the vehicle, and (most important to me) the price.

THIS IS MY SECOND VEHICLE PURCHASE FROM WALKER HONDA. I PURCHASED MY FIRST VEHICLE IN 1998 FROM WALKER HONDA. ALTHOUGH I HAD A DIFFERENT SALES PERSON ALL THOSE YEARS AGO; MY EXPERIENCE WAS STILL WONDERFUL. EVERYONE WAS SO NICE AND WILLING TO HELP! THEY REALLY MADE ME FEEL AT HOME AND HAD THE BEST PRICE ON THE VEHICLE I WAS LOOKING FOR. YOU WON'T BE DISAPPOINTED WHEN YOU SHOP AT WALKER!