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Reviews

(53 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Morgan GMC Buick - Shreveport from DealerRater.

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Great service

I always get great service at mke Morgan gmc Buick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much! We are always here to help!

GREAT SERVICE

I had a wonderful experience at your dealership. Everyone was nice and the salesman Mike Zeigler was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We love to hear that! Mike Zeigler is one of our best. Thank you for taking the time to leave us your thoughts!

mister

Very good service and ready on time. Clean waiting room with hot coffee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hot coffee is always important! Thank you for your service and for taking the time to leave us a review. We appreciate it!

Do yourself a favor visit your Buick dealer

Could not have been any better. Everything fell into place without any hitches GOOD SALESMAN, RIGHT PRICE ,AND THE CAR WE WANTED HAPPY HAPPY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're happy happy that you had such a positive experience! We are here for you in the future for anything you need!

Great Service

Dropped off vehicle over weekend, let vehicle to be repaired while on vacation and was able to pay over the phone. Vehicle was ready for pick-up on my return over the weekend! Thanks! All issues were addressed and corrected. Cost was reasonable!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Service shouldn't be an inconvenience, and we always try to help on your schedule! Thank you for trusting us with your vehicle, Robin! We look forward to working with you in the future and appreciate you taking the time to leave us your thoughts!

Oil change and tire rotation and balancing

Personnel were courteous and prompt in getting work done. I was well satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Courteous, prompt, and satisfied are words we love to hear! Thank you, Marvin, for taking the time to leave us such a positive review!

Great service dept

Morgan service is always great. Friendly knowledgable consultants. Timely service with great communication. I just wish they would wash the serviced product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, John! I'm sorry you didn't get our complementary service wash that time around. Please just ask your service adviser next time and we will make sure it happens! Thank you for review. We are always working toward 100% customer satisfaction, and your feedback will help us get there!

Never dread having service done!

So far the service has been excellent. Although me being a female has not mattered at this dealership it has at other dealerships. We have purchased vehicles in the past realizing service after the sale is very important and not getting the sevice that was due to me because I am a female. This is not the case with Morgan. This is a pleasant experience. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Judy, we would never treat someone differently because of their gender or any other reason! We follow the golden rule here at Morgan and show everyone the Morgan Difference! We appreciate you taking the time to leave your thoughts and will continue to give the service you have come to expect from us again and again in the future!

Great service

I recently went in for an oil change without an appointment. I was treated very cordially and the service was done in less time than they estimated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Barbara, thank you for taking the time to leave your thoughts! It is best to make an appointment with a service adviser, but when you do walk in, we work just as hard to get you in and out quickly!

Service

Might be nice to offer a courtesy wash and vacuum with a service visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jill, I'm sorry you didn't get our courtesy wash when you stopped in for service. Next time, please be sure to mention you would like for them to run it through after your car gets out of service. Thanks for your feedback!