Reviews
Leith VW Raleigh
I brought my 2013 VW Passat in for a warranty repair and recall. This was my first time using Leith for repairs. I was very impressed with the overall service I received from Leith VW. The receptionist Was very pleasant and the service advisors were pleasant and knowledgeable. When I explained my problem, they knew exactly what the issue was. With the ongoing Pandemic, I felt that my safety and protection was their foremost concern. My repair was completed in less time than quoted, and so far functions well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reed Caruso AC fan
Adam and Joe are awesome. The whole service department is at this location. Im still waiting to hear back from Joe about upgrading my stereo to one that has Apple CarPlay
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall service and repair
I received a recall for my 2017 Golf Alltracks sunroof drain cleaning and modification. I unfortunately didnt get my car in before a week of storms tested my sunroof and leaked resulting in some interior damage. Normally I would panic if something goes wrong with my vehicle, but Matt and the service team at Leith VW were incredibly cool and quick with getting my car safely back on the road. They were very thorough with service and repairs to my vehicle. Matt kept in contact throughout the process and made sure I was informed on the best way to maintain my car once all repairs were made.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diagnostic test on vehicle recently purchased
Great customer service and Joe did a good job explaining what repairs were needed as well as a written estimate. He was very thorough and he explained what I didnt understand.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Troy was extremely helpful to me. He walked me through...
Troy was extremely helpful to me. He walked me through eveything with me step by step and made my first car buying experience simple and less intimidating. He also still checks in on me and my mother as well. Im glad we were able to get him as our dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, we're glad to hear our staff took such great care of you! Here at Leith Volkswagen Raleigh we strive to provide a comfortable environment and relaxing facility to every guest.
Mike was the best not pushy or trying to hype a sale he...
Mike was the best not pushy or trying to hype a sale he let us drive whatever we wanted and owns the product as well. Took extra time with me to show me how to program things in the car! He even washed it himself! Would definitely recommend this dealership and him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Raleigh.
Glad to have purchased a used car from this dealership....
Glad to have purchased a used car from this dealership. Overall experience was smooth consider the current pandemic. Transaction went well and appreciate how Travis helped us through the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review, we're glad to hear our staff took such great care of you! Here at Leith Volkswagen Raleigh we strive to provide a comfortable environment and relaxing facility to every guest.
Everyone treated me very well. Troy was always very...
Everyone treated me very well. Troy was always very prompt with contacting me about repairing the air conditioner and insuring I had transportation while waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
As a person who really does not like the car dealer...
As a person who really does not like the car dealer experience, I was reluctant to buy a new car. Leith changed all that for me. The entire experience was great. I actually enjoyed it. And! I love my new Tiguan!!! The salesman, Mike was great. He was very helpful and went above and beyond to assist us. We can’t thank him enough. Josh in finance was very friendly and helpful as well. Thank you Leith for all of your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had taken my car in to be serviced. While waiting I...
I had taken my car in to be serviced. While waiting I started looking at new cars. I met George and Max and they both were extremely professional and very helpful. I hadn’t even thought of trading, but before I left, I was all in and wanted to trade. Convincing my husband wasn’t so easy! When I do buy a new car, I will go see George!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair