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Leith Volkswagen of Raleigh

(1,664 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 9:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,664 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Volkswagen of Raleigh from DealerRater.

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Leith VW Raleigh

I brought my 2013 VW Passat in for a warranty repair and recall. This was my first time using Leith for repairs. I was very impressed with the overall service I received from Leith VW. The receptionist Was very pleasant and the service advisors were pleasant and knowledgeable. When I explained my problem, they knew exactly what the issue was. With the ongoing Pandemic, I felt that my safety and protection was their foremost concern. My repair was completed in less time than quoted, and so far functions well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Reed Caruso AC fan

Adam and Joe are awesome. The whole service department is at this location. Im still waiting to hear back from Joe about upgrading my stereo to one that has Apple CarPlay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recall service and repair

I received a recall for my 2017 Golf Alltracks sunroof drain cleaning and modification. I unfortunately didnt get my car in before a week of storms tested my sunroof and leaked resulting in some interior damage. Normally I would panic if something goes wrong with my vehicle, but Matt and the service team at Leith VW were incredibly cool and quick with getting my car safely back on the road. They were very thorough with service and repairs to my vehicle. Matt kept in contact throughout the process and made sure I was informed on the best way to maintain my car once all repairs were made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Diagnostic test on vehicle recently purchased

Great customer service and Joe did a good job explaining what repairs were needed as well as a written estimate. He was very thorough and he explained what I didnt understand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Troy was extremely helpful to me. He walked me through...

Troy was extremely helpful to me. He walked me through eveything with me step by step and made my first car buying experience simple and less intimidating. He also still checks in on me and my mother as well. Im glad we were able to get him as our dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the review, we're glad to hear our staff took such great care of you! Here at Leith Volkswagen Raleigh we strive to provide a comfortable environment and relaxing facility to every guest.

Mike was the best not pushy or trying to hype a sale he...

Mike was the best not pushy or trying to hype a sale he let us drive whatever we wanted and owns the product as well. Took extra time with me to show me how to program things in the car! He even washed it himself! Would definitely recommend this dealership and him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Raleigh.

Glad to have purchased a used car from this dealership....

Glad to have purchased a used car from this dealership. Overall experience was smooth consider the current pandemic. Transaction went well and appreciate how Travis helped us through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, we're glad to hear our staff took such great care of you! Here at Leith Volkswagen Raleigh we strive to provide a comfortable environment and relaxing facility to every guest.

Everyone treated me very well. Troy was always very...

Everyone treated me very well. Troy was always very prompt with contacting me about repairing the air conditioner and insuring I had transportation while waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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As a person who really does not like the car dealer...

As a person who really does not like the car dealer experience, I was reluctant to buy a new car. Leith changed all that for me. The entire experience was great. I actually enjoyed it. And! I love my new Tiguan!!! The salesman, Mike was great. He was very helpful and went above and beyond to assist us. We can’t thank him enough. Josh in finance was very friendly and helpful as well. Thank you Leith for all of your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had taken my car in to be serviced. While waiting I...

I had taken my car in to be serviced. While waiting I started looking at new cars. I met George and Max and they both were extremely professional and very helpful. I hadn’t even thought of trading, but before I left, I was all in and wanted to trade. Convincing my husband wasn’t so easy! When I do buy a new car, I will go see George!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.