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(59 reviews)

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The worst experience. Typical used car dealer. Run

The WORST!! RUN don't walk away from this place. They are a joke. They do not stand behind their vehicles. Unprofessional. Never buy here or regret it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hey Erica, I looked in our system and cannot find you so I am unsure if you have the right dealership. We have been in business for over 30 years! We definitely stand behind each and every vehicle we sell and have for the last 30 years. If you can, please give me a call at 856-742-1800 and we will get this figured out as soon as possible. Best Regards, Brandon Scott

Think Long and Hard...

Bought a used vehicle the first week of January of 2019. The ONLY reason why we gave them as MUCH as 3 stars is because we were in an unusual financing situation and they got the job done. Customer service was FANTASTIC... up until we signed on the bottom line. I realize they we did buy a used vehicle. HOWEVER, I have NEVER purchased a used vehicle for a dealership that I have had to sink so much time and money in within the first 7 months of owning it. It failed NJ inspection right from the door (needed a new Catalytic Converter, which, to be fair they DID cover) Both struts, both ball joints, and now a CV Joint. That does not include the full set of tires (that were appartently shot to xxxx when I bought it), the brakes and a host of other things that DO go under normal wear and tear, but when you combine it with the other parts it shows an overall lack of maintenance on the vehicle, and apparently CW Clarke did not bother to even LOOK at the vehicle to judge if it was even safe before selling it to a family with children. My advice... think twice and/or have a certified outside mechanic go over the vehicle with a fine tooth comb BEFORE you sign. And for the LOVE OF GOD, DO NOT take it to Term Automotive, they are in CW Clarke's pocket. We originally took it to them to have the vehicle looked at, they said nothing wrong, just needs a little bit of grease. WRONG. Ball joints shot and needed replacement. Lo and behold, replaced them and the problem stopped. Funny how that happened.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, I am very sorry for the experience you have mentioned here. I cannot validate or check on these claims because I am not seeing your name or vehicle listed here. I can say that we safety check, complete a 32 point inspection, and put new tires on every vehicle we sell. If you want to try and resolve the issue you are describing, please give me a call at 856-742-1800. (My name is Brandon)

2013 Fiat Abarth 500C

Went shopping on my daughter's birthday, looking for a fun, sporty car. Found it in this car. Art, the sales representative I was working with, was very helpful, and calm while I re-educated myself with the clutch! Delivery was a breeze; I was having scheduling conflicts and Jim and Art drove the car to me. Great customer service! And very nice people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review. We hope we can help you with your next vehicle purchase :)

Very pleasant here

Great atmosphere in here it was an absolutely great experience even better that I left owning a car...I'd recommen this place to anyone and everyone thank you CW Clarke

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review. We hope we can help you with your next vehicle purchase :)

Mister

Bought a Nissan good car cool people. If your looking for a ride check them out. Friendly service nice selection of cars. I recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review!! We picked William up at his house in salem and he left in his nissan juke...Thanks from Jimmy jim jim and the CW family!!

Fantastic experience!

I highly recommend CW Clarke. I am thrilled with my truck and the buying experience was quick and painless. Bryan and Jim are top notch!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Ruth and congrats on your Raptor....thanks from Jimmy jim jim and the staff....where CUSTOMERS WIN!!

Great buying experience

I bought my car from them and loved the whole experience. Very nice staff. Worked with me to get the the vehicle that fit my budget and payment that worked for me. Would highly recommend going here to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review and congrats on your new car!!!

Randy Huston

I just bought a 2017 Honda Pilot they worked with me with no money down and my credit was not up to par but their Mgmt. team worked with me to get a bank approval that I was more than satisfied with. I would definally recommend this dealership for your next car purchase thanks to everyone at CW Clarke I Love My New Car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to our family where CW is where CUSTOMERS WIN!!

Doug Wallace

Great experience. I came in not expected to get approved and with little money down and they got it done. I am now driving around in my awesome Nissan Altima SL! Thank you All so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats on your Altima from CW Clarke...Where CUSTOMERS WIN!!!!

SCAMMERS

DO NOT WASTE YOUR TIME! The manager and salesman agreed to my price for a 2003 DTS by phone and once I got there they said they couldn’t do the deal!! Waste of Time and a bunch of lies and games!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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