Reviews
Customer service was excellent and the saleman. I still...
Customer service was excellent and the saleman. I still couldn't believe I was approved for a car loan. So happy now ! Thank you a lot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Would like to have the opportunity of turning in a lease...
Would like to have the opportunity of turning in a lease for another vehicle to be a little less time consuming. I left as we could not agree on a financial amount only to get a call halfway home to Delafield to come back as they “found” a car. So five hours later I was in a new lease !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Happy New Year to Me!
Bought my 2020 Mitsubishi Eclipse crossover two weeks ago. Treated very well , Great deal and was respected through out the process. Thank you to Rigo , Brandon & Jason. Thank you and we will be back! Gary & Gloria
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The dealership is very welcoming and is patient with any...
The dealership is very welcoming and is patient with any problems that come up and lend a helping hand a great place to get a car from
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nicholas was amazing to work with, he answered all my...
Nicholas was amazing to work with, he answered all my questions and made my purchase very easy. I WOULD DEFINITELY BUY ANOTHER CAR FROM HIM IN THE FUTURE !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nicholas was absolutely wonderful, he has been more than...
Nicholas was absolutely wonderful, he has been more than helpful through this whole car buying experience. I am not a very social person but dealing with Nick was indeed a pleasure.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was not expecting to by a new car,the team made it happen
They were very friendly and helpful,I was going to buy a used car and could not, The Russ Darrow team made it happen for me to buy a new one,I am very thankful to them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was amazing!!!
I came in to Russ Darrow with low expectations thinking I was going to buy a car from their wholesale lot. Rigo assured me that they could get me approved and get me into a reliable car and he did!!! I am so greatful that he took the time to help me and get me into a car I love!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marvin was a great help. He got me in and out quickly...
Marvin was a great help. He got me in and out quickly and I didn’t have an appointment!!! I’m very satisfied with my service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Not Recommened
Bought a used car from them in August for our son. We took it in for an oil change on 11/6/2019 and the engine seized up on 11/9/2019. After the expenses of having the car towed home and then to the dealership, we were informed that Russ Darrow will not take any responsibility for their mistakes.The service manager Marvin Garrison quoted a price of $ 3731 to replace the motor. The General manager Sean Sutton will not get involved to resolve the issue. Do not purchase a car or have your car serviced here!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to give all of our guests a great experience. Our goal being to exceed customer expectations. Sometimes issues arise that unfortunately we can not overcome. We use these situations as opportunities to get better and hopefully prevent them from happening again.