Reviews
I thought all the people there were very helpful and
I thought all the people there were very helpful and grateful they really do a great job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rob was great.
Rob was great. Best experience I’ve had ever with buying a car. I would definitely recommend him and this dealership to my friends and family. He was great, even with my kids being there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was interested in a used Accord for sale, and made an
I was interested in a used Accord for sale, and made an appointment for a test drive. When I arrived, Rigo informed me that it was a wholesale car and that it needed $1300 in repairs. If this info had been disclosed to me I would not have driven over an hour to come see it. Very disappointing. On a positive note, Rigo was apologetic and kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very poor customer service!!!
They refused to help out with any needs that I had with the car after I purchased it from them I have only had it a month and ended up with a new transmission had to have it toed and they refused to backup their vehicle or help their customers in any way very rude people Never had such poor customer service I will be telling everybody to never shop at Russ Darrow Mitsubichi
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service by Malvin & team
Malvin and Brandon and all we interacted with were extremely nice. Malvin, our sales agent was helpful with information about the car and getting us through the process. Brandon was able to help with financing. Our 6-month-old was with us the entire time, which took about 4.5 hours, so if I have any negative feedback, it is that the process took a VERY long time. We were extremely happy with our service, and give your boy Malvin a raise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Both Malvin and Eric were very helpful in helping me find
Both Malvin and Eric were very helpful in helping me find a good vehicle and made the process very enjoyable!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi. Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!
Definitely recommend
Definitely would recommend this place in the future. Made this car buying experience much better for me than my first time buying a car. Definitely appreciate how much I was taken care of and the fact they took what I wanted and helped me find the perfect car for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience Breanna! We are happy our amazing Darrow Difference Makers could help you when you were at Russ Darrow Mitsubishi. We always want our customers to have a 5-star experience with us. Congratulations on your purchase!
I purchased a 2012 Chevy Cruise and didn't do a warranty
I purchased a 2012 Chevy Cruise and didn't do a warranty package. I got home I can't open the middle console and the key fob was damaged and the CD player doesn't work. Can I get these fixed by your dealership at your cost?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this issue to our attention. We are sad to hear you are having an issue with your vehicle. A member of our management team will be in contact so we can discuss these issues and come to a beneficial solution. We hope we are able to resolve this.
Hopefully everything is well with your health now. If you would like to bring the car in that is fine, we're on a skeleton crew on Saturday, I can have Marvin call you to schedule a time based on current availability and your schedule. Thanks
Sorry I did not call you back. I had medical issues. I would like to bring the car in Saturday 27th if possible to resolve the 3 issues I mentioned in my review. Anthony Adam
Helpful, friendly.
Helpful, friendly. Worked with them for my last 3 cars, and the experience just keeps getting better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!
a personalized and quality attention I thank Rigoberto
a personalized and quality attention I thank Rigoberto for his kindness also the approval for the credit was super fast
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with us at Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!