Classic Subaru

Service is vastly overpriced. They charged me $105 to replace a cabin air filter that costs $10 and takes 5 minutes to install. They also recommended that I change my spark plugs at $30K miles at a cost of $2000. Avoid.

This is worst dealer I ever came across. Their service is worse and further their customer service chief is even worst. She has no empathy to problem customer is having, rather just focus on how to make them shutup. I have long story how my car was there with them for 4 weeks and nothing been done and no trouble shooting report though I paid for diagnostic. Plus insurance paid them and they do not want to do body work, I am trying to get refund for 4 months, I have not got it yet. Please avoid this dealer as much as possible. I loved Subaru, but with this experience I am trying to sell my outback. I can not believe how dealer survive with this worst service. If you are Subaru company reading this I would love to tell you the whole story.

Sold us a car they had not inspected, then unilaterally cancelled the deal a day and a half later (!) after they figured out they should have asked more. Then they still charged our credit card for the down payment, and then argued about reversing the charge! Dishonest and creepy. Cannot recommend.

They have literally destroyed my car. I brought it in for the 129k service. After I got it back, I noticed that it was not running as smooth as before. I brought it back. They said it was OK. I took it on a trip, about 1000 miles, and out of nowhere all the engine lights came on. Turns out the cc had burned up. They were nice enough to give me 1/2 off the replacement, I realize now it was probably an attempt to keep me from digging too deeply. After getting it back, the oil light came on after 800 miles. I took it back in and they said there was an issue with the filter. Got it back, a few hundred miles, oil light again, now, it was a cracked block, which the claim is manageable, but that they would replace, again for half off. My problematic this point was trust. So I met withe the director of service Quinton Mantson, who acknowledged Subaru's problem with the block issues and who also suggested I try 15w 40 oil which they did indeed use. Yesterday, my engine failed 20 miles outside of Asheville. The service advisor looked at me in disbelief as I told him everything. He asked me to wait, came back and said that the use of the 15w40 had almost certainly destroyed the engine and is professional malpractice. I won't go into the other issues of what I now know are the complete slime all practices of Kennesaw Subaru where I bought it but I'm sure lawyers are about to be involved. Both of these places...don't go.

I had best experience with this dealership. I had leased multiple cars. People working are knowledgeable about the products they sell. Humble and respectful. I will recommend anyone. Raj

I don’t get the bad reviews. I’ve had nothing but spectacular service here for the last 5 years. Just purchased my 3rd new Subaru from them and every time they have gone above and beyond to make me happy. Never once was anyone trying to pressure me or steer me in a direction I wasn’t interested in. They were honest with me about trade options and never once was there a bait and switch attempted. If you are of solid mind and understand how the car buying experience actually works, you will not find a better more reasonable Subaru dealership in the state.

I initially posted a nasty review due to a major issue with the car's taxes, but I was able to sort things out with the dealership and the Dep. of Rev. 4 stars because it was such a difficult process to sort out.

While I had a great experience purchasing the car, this dealership created an absolute NIGHTMARE for me when they wrote the state taxes for the car to the WRONG tax commissioner for the WRONG amount. Good luck getting in touch with anyone in the dealership, if it is not to purchase a new car. I will update this review if we can sort out the situation, but for now they have treated me like dirt. I had to front them the state taxes on a BRAND NEW CAR to get my car registered, and now they will not get back to me when they owe me a substantial amount of money. Call me Classic Subaru. Let's work this out.

I initially called to obtain the number for my warranty, the customer service rep was super unprofessional. She didn't answer my call until the 3rd time calling. When I finally spoke to her she transferred me to a number and no one answered. Whenever I would try to call back, she simply did not answer the phone. Maybe she recognized my number. I had to have my cousin call from a different number to finally get through. When I asked to speak to a supervisor, she transferred me to a sales person. They transferred me to another sales rep. When I finally got in touch with the supervisor, I was simply brushed off and not taken seriously. It is very disappointing for me to be calling this place of business for the sole purpose of getting an 800 number, and having to go through this ordeal. Felt very disrespected and not taken seriously. Word of advice, do not do business with this dealership.

I was lied and misled regarding the 0.9% finance offer. I went to the dealer on Dec. 31, 2019 and clearly told John Boyer that I was looking to purchase a car before January 2nd in order to get the 0.9% finance offer. He told me the offer was valid only for the Outback. I choose a 2020 Outback XT and left a $2,000 deposit. Early morning on January 2nd, I called the dealer and spoke with John to ensure the car was arriving on that day (it was coming from NC) and my finances were in order. I was told everything was good and needed to come that day to get the finance offer. After waiting most of the day for the car to arrive at the dealer, I was told to come to the dealership at around 6:00 pm. I drove to the dealership in torrential rain. After being there for an hour doing some paperwork (traded in my old car, cancelled and updated insurance, purchased some other items) with John, Charlie from the finance department came and said that the 0.9% was not applicable on the Outback XT. John claimed that he didn't know. I rushed into the dealership because as John told me the last day for that offer was January 2nd. Charlie offered 5.4% rate which I refused, then he offered 4.99%, then he made a call to his boss and offered 3.99% which I accepted. When checking the total amount I noticed Charlie increased the price by $3,000 for extended warranty, gap protection and DuPont protection. I told him I only want to buy the car. Now, we were back to 5.4%. Out of anger and total frustration, I burst into tears. Charlie left his office and came back with a note with 2.99% and 3.29%. I felt I was negotiating with a bunch of dishonest cliché car salespersons in a dirt lot. I purchased the car. Later that night, I explained to my 18 year old son what happened. He checked on the Internet and found that Subaru was offering 2.99 and 3.29% for the XT. I spent two months researching brands and cars. I knew about the Consumer Reports rating for Subaru. I am happy with the car. I am also happy with the professional treatment I received from Sergio and Scott at the dealership. I truly hate the unnecessary and dishonest way of how John and Charlie managed this purchase for no other reason to make more money out of me. John later tried to defend Charlie's actions by saying that they had an awful last few months because people were buying their cars with cash and not financing them and Charlie was "just trying to take care of his family". I wonder if all of this was done because I was a woman purchasing a car on her own. Do you think a man (or any woman) will be willing to pay a higher finance fee just because Charlie or John are not getting well paid by Classic Subaru or Classic Cadillac of Atlanta?