Reviews
My husband & I, both in our mid-seventies, recently
My husband & I, both in our mid-seventies, recently purchased a 2025 Mini Cooper. Its technology systems are far, far more sophisticated than what was available on the 2016 Mini we traded in. When we saw that a software update was available we tried to figure out how to go about accomplishing that update, but found outselves stuck. We knew that if we headed to Mini of Montgomery we’d get some help with the update. We were lucky enough to be graciously & skillfully assisted by Jay Duck. With incredible patience, Jay walked us through how to accomplish the software update, pausing patiently while I jotted down notes so we’d know how to handle the next update. Jay also took the time to help us explore & understand other aspects of the new Mini’s impressive technology. We felt far more confident in our ability to use & enjoy our new car thanks to Jay’s thorough, thoughtful approach. Jay Duck is a young man with the maturity & knowledge older buyers like us really appreciate. Thank you again, Jay, & thank you, Mini of Montgomery County for your terrific team.
My husband & I, both in our mid-seventies, recently
My husband & I, both in our mid-seventies, recently purchased a 2025 Mini Cooper. Its technology systems are far, far more sophisticated than what was available on the 2016 Mini we traded in. When we saw that a software update was available we tried to figure out how to go about accomplishing that update, but found outselves stuck. We knew that if we headed to Mini of Montgomery we’d get some help with the update. We were lucky enough to be graciously & skillfully assisted by Jay Duck. With incredible patience, Jay walked us through how to accomplish the software update, pausing patiently while I jotted down notes so we’d know how to handle the next update. Jay also took the time to help us explore & understand other aspects of the new Mini’s impressive technology. We felt far more confident in our ability to use & enjoy our new car thanks to Jay’s thorough, thoughtful approach. Jay Duck is a young man with the maturity & knowledge older buyers like us really appreciate. Thank you again, Jay, & thank you, Mini of Montgomery County for your terrific team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Judy, we're delighted to hear that Jay provided such excellent assistance with your new Mini Cooper's technology at MINI of Montgomery County. It's great knowing you feel more confident and supported by our team.
The dealer determined the car needed expensive work so
The dealer determined the car needed expensive work so they took the vehicle to auction. There was no other car I was interested in. The dealership stayed in consistent contact with me to keep me up to date.
The dealer determined the car needed expensive work so
The dealer determined the car needed expensive work so they took the vehicle to auction. There was no other car I was interested in. The dealership stayed in consistent contact with me to keep me up to date.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Cristine, thank you for sharing your experience with MINI of Montgomery County. We're glad to hear our team kept you informed throughout the process. If there's anything else we can assist with in the future, please let us know!
I can't say enough great things about my experience with
I can't say enough great things about my experience with Emily Ortiz and her fantastic team at Mini. From the moment I walked in, she was kind, patient, and professional. She took the time to understand my situation and worked hard to find the perfect financing solution that fit me just right. Thanks to her, I’m now driving the exact car I wanted—and I honestly couldn't be happier with the entire experience. If you're looking for someone who genuinely cares and goes the extra mile, she's the one. Absolutely recommend!
I can't say enough great things about my experience with
I can't say enough great things about my experience with Emily Ortiz and her fantastic team at Mini. From the moment I walked in, she was kind, patient, and professional. She took the time to understand my situation and worked hard to find the perfect financing solution that fit me just right. Thanks to her, I’m now driving the exact car I wanted—and I honestly couldn't be happier with the entire experience. If you're looking for someone who genuinely cares and goes the extra mile, she's the one. Absolutely recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your positive experience with Emily and the team at MINI of Montgomery County! It's wonderful that they could find the perfect solution for you. Enjoy driving your new car!
Outstanding service from Brian Keener and team for our
Outstanding service from Brian Keener and team for our red and black Mini Countryman ALL4 EV.
Outstanding service from Brian Keener and team for our
Outstanding service from Brian Keener and team for our red and black Mini Countryman ALL4 EV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Brian and the MINI of Montgomery County team provided outstanding service. Thanks for your feedback, and enjoy the Mini Countryman ALL4 EV!
I've been a customer of MINI of Montgomery County for
I've been a customer of MINI of Montgomery County for years and have only had wonderful experiences from sales to service. They are the best; everyone is professional yet down to earth. They are people just like you and they treat you like family. I love MINI of Montgomery County!!
I've been a customer of MINI of Montgomery County for
I've been a customer of MINI of Montgomery County for years and have only had wonderful experiences from sales to service. They are the best; everyone is professional yet down to earth. They are people just like you and they treat you like family. I love MINI of Montgomery County!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for being such a loyal customer and sharing your wonderful experiences with MINI of Montgomery County! We're delighted to hear that our team consistently provides professional yet personable service. We truly appreciate your kind words and look forward to continuing to treat you like family!
We purchased a 2021 Mini Cooper EV and had the pleasure
We purchased a 2021 Mini Cooper EV and had the pleasure of working with Brian Keener. We really appreciated that Brian made an effort to get to know us as well as help us with the process of buying the Mini. It was a pleasure to talk with him about everything related and unrelated to the car. At the same time, the process was efficient and wrapped up in a very reasonable amount of time. Go to Mini and ask for Brian!
We purchased a 2021 Mini Cooper EV and had the pleasure
We purchased a 2021 Mini Cooper EV and had the pleasure of working with Brian Keener. We really appreciated that Brian made an effort to get to know us as well as help us with the process of buying the Mini. It was a pleasure to talk with him about everything related and unrelated to the car. At the same time, the process was efficient and wrapped up in a very reasonable amount of time. Go to Mini and ask for Brian!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chuck, we're delighted to hear that Brian made your experience at MINI of Montgomery County enjoyable and efficient. Thank you for choosing us for your 2021 Mini Cooper EV purchase! Enjoy the ride!
I can't say enough positive things about Emily and our
I can't say enough positive things about Emily and our experience at the Mini Dealer in Montgomery County! Patient. Knowledgable. Responsive. Incredible experience all around!
I can't say enough positive things about Emily and our
I can't say enough positive things about Emily and our experience at the Mini Dealer in Montgomery County! Patient. Knowledgable. Responsive. Incredible experience all around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Emily provided such a positive experience at MINI of Montgomery County! Thank you for sharing your feedback, and we're thrilled you had an incredible visit. Enjoy the ride!
This dealership is great.
This dealership is great. It is not one of those high pressure dealerships. They take the time to talk to you and fit you with the right car. Many Kudos to Brian Keener - if you go ask for him.
This dealership is great.
This dealership is great. It is not one of those high pressure dealerships. They take the time to talk to you and fit you with the right car. Many Kudos to Brian Keener - if you go ask for him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We're delighted to hear that Brian and our team at MINI of Montgomery County provided a pressure-free experience. We appreciate your recommendation, and we're here whenever you need us!
Love my new 2025 4 door Mini!
Love my new 2025 4 door Mini! It's going to take a bit to learn everything on the control panel, but it's not that difficult. Please ask for Brian Keener. He was a gem to work with and very knowledgeable about all things MINI!!!
Love my new 2025 4 door Mini!
Love my new 2025 4 door Mini! It's going to take a bit to learn everything on the control panel, but it's not that difficult. Please ask for Brian Keener. He was a gem to work with and very knowledgeable about all things MINI!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you're enjoying your new 2025 4-door MINI from MINI of Montgomery County! Brian is indeed a gem, and we're glad he could assist you with his expertise. If you have any questions as you get familiar with the control panel, feel free to reach out!
The new 2025 Mini is the Mini you always wanted.
The new 2025 Mini is the Mini you always wanted. Think of everyhing you don't like about your current Mini - and imagine it is transformed. It's not new - it's transformed. Brian at Mini Gburg does not sell cars, he just hangs out with you and evenutally you buy the car you want. The finance folk are nice and actually thoughtful instead of pressuring. So yeah - go see Brian at MIni!
The new 2025 Mini is the Mini you always wanted.
The new 2025 Mini is the Mini you always wanted. Think of everyhing you don't like about your current Mini - and imagine it is transformed. It's not new - it's transformed. Brian at Mini Gburg does not sell cars, he just hangs out with you and evenutally you buy the car you want. The finance folk are nice and actually thoughtful instead of pressuring. So yeah - go see Brian at MIni!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at MINI of Montgomery County! We're delighted to hear that Brian and our finance team made the process enjoyable and pressure-free. Enjoy every moment in your transformed 2025 Mini!