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Packey Webb Ford

(713 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 505-5068 (888) 505-5068
Used (888) 507-6358 (888) 507-6358
Service (888) 508-5453 (888) 508-5453

Inventory

See all 361 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The whole town's talkin' about the Webb Boys!

Service center

Phone number (888) 508-5453

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(713 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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So greatly appreciated the dealer’s offer to drive me

So greatly appreciated the dealer’s offer to drive me home while car was being serviced. And then, they delivered the car to my door! Great service!

So greatly appreciated the dealer’s offer to drive me

So greatly appreciated the dealer’s offer to drive me home while car was being serviced. And then, they delivered the car to my door! Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I over paid for what l thought was a nice truck and

I over paid for what l thought was a nice truck and found.out it was full of body filler which six months after purchase the rocker panels rotted out above both back wheels bubbled up but truck is worthless l paid 21000 plus 3000 for warranty and two years later the people l bought it from offered me 4000 trade in on a new truck this is not a beat up truck it was not used for work 91000 miles. Very unhappy with packey Webb buyer beware

I over paid for what l thought was a nice truck and

I over paid for what l thought was a nice truck and found.out it was full of body filler which six months after purchase the rocker panels rotted out above both back wheels bubbled up but truck is worthless l paid 21000 plus 3000 for warranty and two years later the people l bought it from offered me 4000 trade in on a new truck this is not a beat up truck it was not used for work 91000 miles. Very unhappy with packey Webb buyer beware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Best experience ever in buying a new car best salesmen

Best experience ever in buying a new car best salesmen Ernie and best finance manager Tom They made is so easy and fast and no run around

Best experience ever in buying a new car best salesmen

Best experience ever in buying a new car best salesmen Ernie and best finance manager Tom They made is so easy and fast and no run around

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Maria, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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Great trusted honest mechanic work on F150 and supporting

Great trusted honest mechanic work on F150 and supporting staff. Been going to Packey Webb for years where I bought my F150.

Great trusted honest mechanic work on F150 and supporting

Great trusted honest mechanic work on F150 and supporting staff. Been going to Packey Webb for years where I bought my F150.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Just picked up a new 2025 Explorer at Packey Webb.

Just picked up a new 2025 Explorer at Packey Webb. It was a smooth and professional purchase process. Ernie and Kevin took great care of me. You bet I?ll be back! I am really impressed with the recent changes Ford made to the Explorer.

Just picked up a new 2025 Explorer at Packey Webb.

Just picked up a new 2025 Explorer at Packey Webb. It was a smooth and professional purchase process. Ernie and Kevin took great care of me. You bet I?ll be back! I am really impressed with the recent changes Ford made to the Explorer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Richard, thank you for leaving such a great review and high star rating. We hope you continue to choose Packey Webb Ford for all your vehicle needs! Take care!

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We felt ver welcome , sales person let us think about the

We felt ver welcome , sales person let us think about the deal, didn’t pressure us

We felt ver welcome , sales person let us think about the

We felt ver welcome , sales person let us think about the deal, didn’t pressure us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Tomas, we're happy you found our staff to be so supportive during your experience here at Packey Webb Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Excellent and professional.

Excellent and professional. Answer all my questions, even when I came back with more. The people I worked with were courteous and knowledgeable. I would recommend them unconditionally

Excellent and professional.

Excellent and professional. Answer all my questions, even when I came back with more. The people I worked with were courteous and knowledgeable. I would recommend them unconditionally

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Joan, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

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Did an awesome job with the work performed on my truck

Did an awesome job with the work performed on my truck and keeping me updated.

Did an awesome job with the work performed on my truck

Did an awesome job with the work performed on my truck and keeping me updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We had a great experience make a new truck purchase.

We had a great experience make a new truck purchase. I?d highly recommend getting your next vehicle at Packey Webb Ford. Ask for Eric. Tell him Mark sent you!

We had a great experience make a new truck purchase.

We had a great experience make a new truck purchase. I?d highly recommend getting your next vehicle at Packey Webb Ford. Ask for Eric. Tell him Mark sent you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, thank you for leaving such a great review and high star rating. At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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We had a great experience make a new truck purchase.

We had a great experience make a new truck purchase. I’d highly recommend getting your next vehicle at Packey Webb Ford. Eric Mateo provided great service.

We had a great experience make a new truck purchase.

We had a great experience make a new truck purchase. I’d highly recommend getting your next vehicle at Packey Webb Ford. Eric Mateo provided great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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