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Packey Webb Ford

(723 reviews)
Visit Packey Webb Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:30pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 505-5068 (888) 505-5068
Used (888) 507-6358 (888) 507-6358
Service (888) 508-5453 (888) 508-5453

Inventory

See all 370 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2022.
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
The Whole Town’s Talkin’ About the Webb Boys — The Webb Family Promise: Transparent, Hassle-Free Buying.

Service center

Phone number (888) 508-5453

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Packey Webb Ford from DealerRater.

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From their vehicle selection to their product knowledge

From their vehicle selection to their product knowledge to their efficient paperwork processes, this buying experience was top-notch. Adam in sales, Tom in finance, and even a John Webb (who checked in to make sure we were happy) all contributed to make ours a smooth and seamless process. Highly recommend.

From their vehicle selection to their product knowledge

From their vehicle selection to their product knowledge to their efficient paperwork processes, this buying experience was top-notch. Adam in sales, Tom in finance, and even a John Webb (who checked in to make sure we were happy) all contributed to make ours a smooth and seamless process. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Scott, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Packey Webb has the best service policy.

Packey Webb has the best service policy. They always preform the needed service I ask for. Always very polite and understanding . AIso I use their pick up service which is great.

Packey Webb has the best service policy.

Packey Webb has the best service policy. They always preform the needed service I ask for. Always very polite and understanding . AIso I use their pick up service which is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everything went well.

Everything went well. Only took 2.5 hours from in the door to driving home with a new car, including a trade in and financing.

Everything went well.

Everything went well. Only took 2.5 hours from in the door to driving home with a new car, including a trade in and financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Paul, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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Packey Webb always puts in the extra efforts to make my

Packey Webb always puts in the extra efforts to make my appointments a positive experience. Either in the service provided or the wait times for my vehicle they are always a leader in my mind.

Packey Webb always puts in the extra efforts to make my

Packey Webb always puts in the extra efforts to make my appointments a positive experience. Either in the service provided or the wait times for my vehicle they are always a leader in my mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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We had a great salesperson - Elliot S.

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

We had a great salesperson - Elliot S.

We had a great salesperson - Elliot S. and he was very helpful, and Al P. was great for the financial portion. Both worked hand in hand to make a great buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Took my 150 in for service work, scheduling was easy and

Took my 150 in for service work, scheduling was easy and they got me in and out pretty quickly

Took my 150 in for service work, scheduling was easy and

Took my 150 in for service work, scheduling was easy and they got me in and out pretty quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service department fast accurate and polite.

Great service department fast accurate and polite. Clean friendy waiting area with comfortable areas to work while you wait.

Great service department fast accurate and polite.

Great service department fast accurate and polite. Clean friendy waiting area with comfortable areas to work while you wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We’re happy to hear our service team provided fast, accurate, and polite assistance, and that you enjoyed our clean, comfortable waiting area. We appreciate you choosing us and look forward to serving you again!

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Our new car buying process was good.

Our new car buying process was good. Questions answered and explained well. Our sales associate, Conner Keebaugh, was very helpful and patient through the process.

Our new car buying process was good.

Our new car buying process was good. Questions answered and explained well. Our sales associate, Conner Keebaugh, was very helpful and patient through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! We're glad to hear your car-buying process went smoothly and that Conner was able to provide helpful, patient support along the way. If you need anything down the road, we're always here to help. Enjoy your new vehicle!

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very positive; sales team friendly and knowledgeable;

very positive; sales team friendly and knowledgeable; efficient buying process; great inventory of vehicles, and if nothing exactly what you want, they will find it

very positive; sales team friendly and knowledgeable;

very positive; sales team friendly and knowledgeable; efficient buying process; great inventory of vehicles, and if nothing exactly what you want, they will find it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Daniel! We’re thrilled to hear you had a positive experience with our friendly, knowledgeable sales team. We’re glad the process was efficient and that our selection—and willingness to find the perfect fit—made your visit a great one. If we can assist with anything in the future, we’re always here to help!

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Convenient, accommodating, ease of getting my truck

Convenient, accommodating, ease of getting my truck serviced. Nice area to wait while car/truck being serviced.

Convenient, accommodating, ease of getting my truck

Convenient, accommodating, ease of getting my truck serviced. Nice area to wait while car/truck being serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We’re glad to hear our team made your service visit convenient and accommodating, and that you enjoyed the comfort of our waiting area. If there’s ever anything more we can do to make your visits even better, we’re here for you!

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