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Lou's Car Care Center, Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very disappointed in service

Called and asked if they still had the red Mitsubishi eclipse for sale still and they said they did, so I went to go look at it that day. When I got there it looked like it's been sitting there for a long time cause there were spider webs in the rims and the battery was dead so I didn't get to test drive it. I don't know why they didn't check it before I came to check it out. Luigi also didn't want to tell me how long it was sitting there for. They told me to come back in a couple days and they would have a new battery in it so I called two days later to see if they did it, so they said to come by around 3 so I came 10 mins before 3 and they were just putting in the battery last minute then they told me there was a clunking sound so they wouldn't let me drive it. I was very upset they made drive all that way again for nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best car buying Experience

My husband and I drove over 75 miles to this dealership to view a car we found on cars.com The very next morning after I inquired about this car, I received an email from the owner, Lou. He was very pleasant and extremely informative about the vehicle and we scheduled an appointment for very next day. The entire staff on site were extremely friendly and easy to work with. We ended up purchasing a 2011 Acura MDX and traded in a 2007 Nissan Murano. Both vehicle prices were very fair and Lou even helped us shop around for a very low interest rate. He gave us some personal space to talk about this big decision and we never felt rushed or pushed in any matter. When we picked up our car everything was well organized and ran so smoothly. The car was extremely clean, full tank of gas and brand new tires were put on. Lou spent over 20 minutes going over the vehicle and all the features before we pulled away. He even called the very next day for a follow-up. This was the best experience we have ever had in purchasing a car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Interested in the Buick

I contacted Dealership and was greeted with Care, they explained information about the process and even emailed me with questions. Would very much recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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