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Lexus of New Orleans

(1,013 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 state dealer award
View 13 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of New Orleans from DealerRater.

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Great Experience and Friendly

Bought a used yukon and they took care if everything, good card quality, nice waiting area and kids space. They also took care of extendinf the warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the 5 star feedback. We are glad to hear that our team provided you with great customer service during your purchasing experience. Enjoy the ride!

Customer

Awesome salesperson. He made the car buying process much easier. He's knowledgeable and his expertise exceeded expectations. I would highly recommend him. He greeted us at the door. Great atmosphere and experience. I would definitely recommend Brandon for anyone who is in the process of buying a new or used Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that Brandon provided you with 5 star customer service during your visit with us. We will be sure to let him know that his assistance is appreciated. We appreciate your feedback and hope you enjoy your new ride!

Best dealership in Nola. Best salesperson ANYWHERE

My husband and I both leased our cars with Jonatan R. He's the BEST salesperson that I have ever encountered at any dealership. He's always available, always follows up promptly and efficiently, knowledgeable and helpful. He made the entire process pleasant and enjoyable. I used to dread going to dealerships. I will continue to work with Jonatan for my future vehicles and I have recommended him to anyone if they even hint at being in the market for a new car, whether leasing or buying. Of the luxury dealerships in New Orleans, Lexus of New Orleans is BY FAR THE BEST, from sales to service. 100% recommended - and ask for Jonatan!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the 5 star feedback, Carla! It is so great to hear that Jonatan provided you with great customer service during your leasing experiences. We will be sure to pass along your high praise to him and the rest of the team. We look forward to working with you again in the future. Enjoy the ride!

Amazing Experience - Ask for Jonatan R.

My husband and I both leased our cars with Jonatan R. He's the BEST salesperson that I have ever encountered at any dealership. He's always available, always follows up promptly and efficiently, knowledgeable and helpful. He made the entire process pleasant and enjoyable. I used to dread going to dealerships. I will continue to work with Jonatan for my future vehicles and I have recommended him to anyone if they even hint at being in the market for a new car, whether leasing or buying. Of the luxury dealerships in New Orleans, Lexus of New Orleans is BY FAR THE BEST, from sales to service. 100% recommended - and ask for Jonatan!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for the 5 star feedback, Carla! It is so great to hear that Jonatan provided you with great customer service during your leasing experiences. We will be sure to pass along your high praise to him and the rest of the team. We look forward to working with you again in the future. Enjoy the ride!

Great Service

I was going into look at cars. My car was fine and there was no urgency in getting a new one. My salesperson, Bo Williams, was excellent and because of his manner and approach, I walked out with a car! Excellence all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that Bo provided you with great customer service during your shopping experience. We will be sure to share your compliments with the whole team. Enjoy the new ride, Scott!

New car purchase

Had a great experience purchasing a car from Lexus of New Orleans.Everyone was friendly and helpful. Our salesman Jonatan Rodgriguez went above and beyond our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad to hear that Jonatan provided you with 5 star customer service during your purchase experience. We will be sure to pass along your kind feedback to our whole team. Enjoy your new ride!

New car purchase

Just purchased a new RX350 from Lexus of New Orleans. My third purchase and will go back for my next car. There facilty and service is impeccable. Jonatan Rodriguez went above and beyond expectations for me and my wife.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are glad to hear that Jonatan provided you with 5 star customer service during your purchase experience. We look forward to working with you and your wife again in the future. Enjoy your RX 350!

Used Car Purchase

Everyone there was great, Joshua Davis got us through the paper work quickly and Robert Warden helped with getting the car looking great and helped trouble shoot the car combination. Chad Kent agreed to a very fair price on the vehicle and all of the staff were very nice. I especially want to thank Shelli Ali in sales, I didn't buy a 40-90K Lexus but she treated us as we were, as well as the rest of the staff. Shelli answered numerous questions when I spoke with her 3-4 times on the phone. She put her eyes on the car and noted each feature to assure it was something that I wanted to take off of work and travel to NO to see. It was everything she said, a very clean and very nice white 2015 Ford Edge SEL. Jodi and I are extremely satisfied with our purchase and experience with Lexus of New Orleans! I know that most companies live and die by customer reviews so I am quite happy to give them 5 stars!!! There facility is amazing, don't hesitate to visit them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the fantastic feedback, Paul. It is great to hear that Shelli and the team provided you with 5 star customer service during your purchasing experience. We will be sure to pass along your high praise to everyone. Enjoy your new ride!

Used Car Purchase

Everyone there was great, Joshua Davis got us through the paper work quickly and Robert Warden helped me figure out the combination and get the vehicle cleaned up. Chad Kent agreed to a great and very fair price and made the purchase so easy for us. I especially want to thank Shelli Alli in sales, I didn't buy a 40-90K Lexus but she treated us as we were, as well as the rest of the staff. Shelli answered numerous questions when I spoke with her 3-4 times on the phone. She put her eyes on the car and noted each feature to assure it was something that I wanted to take off of work and travel to NO to see. It was everything she said, especially a very clean and very nice white 2015 Ford Edge SEL. Jodi and I are extremely satisfied with our purchase and experience with Lexus of New Orleans! I know many businesses live and die by customer reviews and I am happy to give them this one. The facility there is very nice and the folks are great, don't hesitate to visit them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks for the fantastic feedback, Paul. It is great to hear that Shelli and the team provided you with 5 star customer service during your purchasing experience. We will be sure to pass along your high praise to everyone. Enjoy your new ride!

Jonathan is the Best!

Recently totaled my car and was in need for a reliable car. Was referred Lexus and to go with Jonathan . He made sure to take car all my car needs. He?s very helpful. I couldn?t be happier with my investment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad to hear that Jonatan provided you with great customer service during your shopping visit with us and was able to help you find the vehicle that was just right for you. We will be sure to share your kind words with him and the rest of our team. Enjoy the ride!