Reviews
Worst service I have ever experienced at a car
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service
Worst service I have ever experienced at a car
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Best service ever, he is efficient and very thorough.
Best service ever, he is efficient and very thorough. Kind and very informative Had my car ready as fast as he could
Best service ever, he is efficient and very thorough.
Best service ever, he is efficient and very thorough. Kind and very informative Had my car ready as fast as he could
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Van Nuys Chrysler Dodge Jeep Ram! We're delighted to hear that our team provided efficient and thorough service. We appreciate your support and look forward to serving you again in the future!
Rogelio was so helpful.
Rogelio was so helpful. He got the job done two days earlier than promised and made sure everything was taken care of. I love working with him.
Rogelio was so helpful.
Rogelio was so helpful. He got the job done two days earlier than promised and made sure everything was taken care of. I love working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Rogelio exceeded your expectations at Van Nuys Chrysler Dodge Jeep Ram! It's fantastic to know he provided such efficient and attentive service. Thank you for sharing this wonderful feedback!
I left a review earlier today about my experience
I left a review earlier today about my experience with the used Jeep dealer, not the main Jeep dealership in Van Nuys
I left a review earlier today about my experience
I left a review earlier today about my experience with the used Jeep dealer, not the main Jeep dealership in Van Nuys
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
⸻ This place needs to be monitored.
⸻ This place needs to be monitored. Please show respect to customers and stop humiliating them. I was prepared to spend $40,000 there. I wasn’t there to listen to a manager’s jokes or personal opinions just because I said the price was high for a car that used to be a rental.
⸻ This place needs to be monitored.
⸻ This place needs to be monitored. Please show respect to customers and stop humiliating them. I was prepared to spend $40,000 there. I wasn’t there to listen to a manager’s jokes or personal opinions just because I said the price was high for a car that used to be a rental.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Clerk could have been more approachable and friendly.
Clerk could have been more approachable and friendly. Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I requested.
Clerk could have been more approachable and friendly.
Clerk could have been more approachable and friendly. Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I requested.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
The service itself was fine but the service agent Albert
The service itself was fine but the service agent Albert was what made the experience top shelf. He was friendly, accommodating, straight forward and communicative.
The service itself was fine but the service agent Albert
The service itself was fine but the service agent Albert was what made the experience top shelf. He was friendly, accommodating, straight forward and communicative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Albert made your experience at Van Nuys Chrysler Dodge Jeep Ram exceptional! Our team takes pride in providing top-notch service, and it's great to know he delivered. Thanks for sharing your feedback with us!
Excellent service.
Excellent service. Benny is a true professional. Very happy with the diagnostics by the service department.
Excellent service.
Excellent service. Benny is a true professional. Very happy with the diagnostics by the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Benny and our service department at Van Nuys Chrysler Dodge Jeep Ram provided you with excellent service. Thank you for sharing your positive experience!
2014 Jeep Wrangler had a recall on airbags.
2014 Jeep Wrangler had a recall on airbags. So I bought it to the Van Nuys Chrysler Dodge and it was service. (Albert Masonic 22898 ) call me up the next day. saying my oil filter housing was leaking so he gave me an estimate around $1400. told me it was warranty and my deductible is $100. Next, he told me I needed a brake fluid flush ( dirty brake fluid ) and radiator flush for $750. The Jeep Wrangler only has 35,000 miles. I asked him why so expensive and he told me we don’t do a Mickey Mouse job here…… overall, they did an excellent job.
2014 Jeep Wrangler had a recall on airbags.
2014 Jeep Wrangler had a recall on airbags. So I bought it to the Van Nuys Chrysler Dodge and it was service. (Albert Masonic 22898 ) call me up the next day. saying my oil filter housing was leaking so he gave me an estimate around $1400. told me it was warranty and my deductible is $100. Next, he told me I needed a brake fluid flush ( dirty brake fluid ) and radiator flush for $750. The Jeep Wrangler only has 35,000 miles. I asked him why so expensive and he told me we don’t do a Mickey Mouse job here…… overall, they did an excellent job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Rick, thank you for sharing your experience with us. I'm glad to hear that the service was excellent overall, but I understand your concerns about pricing and communication. If there's anything more you'd like to discuss or if you have any questions, please feel free to reach out. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255
Smooth, professional, transparent and great overall!
Smooth, professional, transparent and great overall! Will definitely be coming back for our next car.
Smooth, professional, transparent and great overall!
Smooth, professional, transparent and great overall! Will definitely be coming back for our next car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear about your positive experience at Van Nuys Chrysler Dodge Jeep Ram! Our team is committed to providing smooth and transparent service. We look forward to assisting you with your next car purchase!