Bay Ridge Volkswagen

I live in Bay Ridge. I drive a Volkswagen. So where do I go for service? I take 4th avenue and drive right past Bay Ridge Volkswagen, get on the Verrazzano Bridge ($7 toll) and I go to the VW dealership on Staten Island where I drop-off the car and then take the bus back home. It's a pain in the butt, but way better than dealing with the soul crushing nightmare that is Bay Ridge Volkswagen.

Had a great experience with this dealership recently. My salesperson, Sarah, was responsive, forthcoming and took my needs and wants into consideration. A no pressure experience. I've worked with Bay Ridge VW and other members of the team in the past and was excited to return and continue the relationship in 2023. Car buying/leasing in general can be a stressful experience, but when both parties are prepared and the right questions are asked, from both sides of the table, a certain level of calm is eventually felt and everything falls into place. Thank you again, Sarah, for getting me into my new vehicle. It's going to be a great summer!

I’m the first time I buy this Volkswagen sarah she help me she have a good experience she’s so friendly. thank you.sarah.

While turning the key to my 2015 VW Jetta ignition, the key snapped in half! The car did turn on, but the key was in two pieces. I took the key to the Bay Ridge Volkswagen Service & Parts and I was told I would have to pay $155 and wait 2 weeks for a replacement key. After 1 week, I received the replacement key -- however, the key does not start the ignition. When I turn this replacement key, the error message "NO KEY" appears. When I returned to Bay Ridge Volkswagen Service & Parts, I ask for them to fix this non-functioning replacement key. However, the Bay Ridge Volkswagen Service & Parts representative tells me the $155 key is just the mechanical key and it will not turn on the vehicle. The Bay Ridge Volkswagen Service & Parts representative continues that in order for the key to actually turn on the VW Jetta so I can drive it, I will need to pay another $175 for the programming of the the key. For the first time, I learn the replacement key is actually $325, not the $155. I ask why the Bay Ridge Volkswagen Service & Parts representative, "Why would I want a key that does not turn on the vehicle?" Now I am referred to the manager (no name tag) who immediately has no interest in listening to my situation or my question. I ask for a refund of the $155 non-functioning key. The manager tells me no refund is possible and to pay another $175 in order for the key to the car to be usable. I feel ripped off. Avoid Bay Ridge Volkswagen Service & Parts--they cheat and disrespect their customers.

While turning the key to my 2015 VW Jetta ignition, the key snapped in half! The car did turn on, but the key was in two pieces. I took the key to the Bay Ridge Volkswagen Service & Parts and I was told I would have to pay $155 and wait 2 weeks for a replacment key. After 1 week, I received the replacement key -- however, the key does not start the ignition. When I turn this replacement key, the error message "NO KEY" appears. When I returned to Bay Ridge Volkswagen Service & Parts, I ask for them to fix this non-functioning replacement key. However, the Bay Ridge Volkswagen Service & Parts representative tells me the $155 key is just the mechanical key and it will not turn on the vehicle. The Bay Ridge Volkswagen Service & Parts representative continues that in order for the key to actually turn on the VW Jetta so I can drive it, I will need to pay another $175 for the programming of the the key. For the first time, I learn the replacement key is actually $325, not the $155. I ask why the Bay Ridge Volkswagen Service & Parts representative, "Why would I want a key that does not turn on the vehicle?" Now I am referred to the manager (no name tag) who immediately has no interest in listening to my situation or my question. I ask for a refund of the $155 non-functioning key. The manager tells me no refund is possible and to pay another $175 in order for the key to the car to be usable. I feel ripped off. Avoid Bay Ridge Volkswagen Service & Parts--they cheat and disrespect their customers.

he worst Customer Service I ever experienced. I would never recommend this place. The Sales people are miserable, and unprofessional. They are low lives. Shut this dump . I can't emphasize the evil of these rip off artists. The only reason I gave it one star, they have a classy executive, C J.....

Called for rear pads, they gave me a price of 40% higher than VW retail price. Rip off dealer, shop pricing before getting ripped off by these guys.

Disrespectful, rude and terrible customer service. Used to be a good dealership, not anymore. Unprofessional to the fullest level. Wil not try to help you or work with you. Their only concern is how much they can rip you off for. Good luck people!!

Spontaneous, honest and reliable service. Happy to review any and all information previously stated/related to lease of automobile. Time well spent and drove away with a car fully loaded.

When I went in to replace a lease car for another, I was promised that BRV would pay 3 months of the lease on the car I was returning. They never did. And when I approached them they said "where did we say that in the written contract?" They do not deserve any business.