Reviews
Glen was very knowledgeable and helpful in purchasing my
Glen was very knowledgeable and helpful in purchasing my new car. I was able to use a family and friend program for discount so that was nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was on time and as described The Rep is friendly
Service was on time and as described The Rep is friendly and knows my car They always clean my car too I always go there for any service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose INFINITI of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Caring and professional organization, very attentive to
Caring and professional organization, very attentive to their customers needs. I would recommend Cool Springs Infiniti to anyone looking to have a good car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joseph, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it.
Andrew was great, so attentive and focused on taking care
Andrew was great, so attentive and focused on taking care of me. I appreciate his dedication to Infinity and to his help and support of me. It was a quick and easy process which works for me. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
I alway appreciate the extra repair needs assessment
I alway appreciate the extra repair needs assessment performed each time I come in. Great communication while I waited on the status of my repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose INFINITI of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
When my car was ready for its 1st service check, INFINITI
When my car was ready for its 1st service check, INFINITI Cool Springs made it so easy to book and complete. They arranged for pickup at my place of work and even provided me with a loaner vehicle until my care was ready! Awesome customer service always
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerlonda, thank you for taking the time to leave a review for us at INFINITI of Cool Springs. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I brought my car in for its regular maintenance oil
I brought my car in for its regular maintenance oil change and I was having a very difficult time with my CarPlay. Terron was my service representative and he was very very helpful. The only thing I didn?t like was how long it took. It was very lengthy. I didn?t think it should take so long.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lynda, thank you for bringing this to our attention. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 567-7903 to share more details about your visit so we can make things right.
Very professional, comprehensive and efficient service
Very professional, comprehensive and efficient service organization! Great Work! Twenty three years of experience with this dealership. I purchased the First Generation 2003 Infiniti G35 Sedan, in April, 2002, and she?s still running Strong!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good 2nd time in to have drivers seat repaired for
Good 2nd time in to have drivers seat repaired for forward and back not working. Hopefully it will keep working. James the service tech did a great job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello David, thank you; we appreciate your feedback! Our team is available should you require any extra help. Take care!
I had an oil change and a warranty repair .
I had an oil change and a warranty repair . I got a loaner car which helps. They didn?t have the part, but told me that before I got there so it?s all good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Glenda, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!