Reviews
Love love love my advisor!
Love love love my advisor! Super helpful and informative. Terron was polite and helpful. I do appreciate the service that was provided to me during the few days I was in a loaner. Thanks again Terron Henderson!
Love love love my advisor!
Love love love my advisor! Super helpful and informative. Terron was polite and helpful. I do appreciate the service that was provided to me during the few days I was in a loaner. Thanks again Terron Henderson!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Latoya, we are pleased to hear of your experience with us here at INFINITI of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Poor service, broken promises, ghosted postsale, double
Poor service, broken promises, ghosted postsale, double payments, ignored calls, stressful disappointing holiday car experience.
Poor service, broken promises, ghosted postsale, double
Poor service, broken promises, ghosted postsale, double payments, ignored calls, stressful disappointing holiday car experience.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello Keshia, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at INFINITI of Cool Springs. We would like to make this up to you, if we still can. We are deeply troubled by your negative experience with us. We want to understand in further detail what exactly went wrong. Please reach out to us at (615) 567-7903 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Poor service, broken promises, ghosted postsale, double
Poor service, broken promises, ghosted postsale, double payments, ignored calls stressful and disappointing car experience.
Poor service, broken promises, ghosted postsale, double
Poor service, broken promises, ghosted postsale, double payments, ignored calls stressful and disappointing car experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Keshia, thank you for bringing this to our attention. We’re very sorry that you had this experience. Please reach out us at (615) 567-7903 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
Great service, nice dealership, will service my car there
Great service, nice dealership, will service my car there again , very knowledgeable service advisor, thinking about buying a used car there, very friendly, nice waiting area
Great service, nice dealership, will service my car there
Great service, nice dealership, will service my car there again , very knowledgeable service advisor, thinking about buying a used car there, very friendly, nice waiting area
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Helen, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everything was great as usual.
Everything was great as usual. They took care of my vehicle like I knew they would. Ive never had an issue that they havent taken care of.
Everything was great as usual.
Everything was great as usual. They took care of my vehicle like I knew they would. Ive never had an issue that they havent taken care of.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Benjamin, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
James provided exceptional customer service!
James provided exceptional customer service! He clearly explained everything to me and kept me informed throughout the process. Not sure why I have to provide a review of at least 25 words. Please update your requirements
James provided exceptional customer service!
James provided exceptional customer service! He clearly explained everything to me and kept me informed throughout the process. Not sure why I have to provide a review of at least 25 words. Please update your requirements
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent staff!
Excellent staff! Terron was very helpful! I am very pleased with repairs. Will definitely return for future service and repairs. I enjoyed the QX60 loaner. Thank you
Excellent staff!
Excellent staff! Terron was very helpful! I am very pleased with repairs. Will definitely return for future service and repairs. I enjoyed the QX60 loaner. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joy, thank you so much for your feedback about INFINITI of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
I don't think we need to keep rehashing that I am not at
I don't think we need to keep rehashing that I am not at ALL satisfied with the service (fixing leather on seats) if you would even call it fixing! It looks 3X worse now than it did because there's 3X more wrinkles than when you attempted to fix the problem I would suggest telling customers if this happens again that your place of business (if you can call it that) is not capable of tackling this problem and moving on. I can tell you how I really feel if you want me to! I would also suggest that you tell people you treat everyone and problem the same and not to single people out!
I don't think we need to keep rehashing that I am not at
I don't think we need to keep rehashing that I am not at ALL satisfied with the service (fixing leather on seats) if you would even call it fixing! It looks 3X worse now than it did because there's 3X more wrinkles than when you attempted to fix the problem I would suggest telling customers if this happens again that your place of business (if you can call it that) is not capable of tackling this problem and moving on. I can tell you how I really feel if you want me to! I would also suggest that you tell people you treat everyone and problem the same and not to single people out!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rene, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 567-7903 to share more details about your visit so we can make things right.
Always a great experience.
Always a great experience. Everyone is so helpful in, I would definitely recommend. Thank you, thank you, thank you, thank you! See you soon. I will return
Always a great experience.
Always a great experience. Everyone is so helpful in, I would definitely recommend. Thank you, thank you, thank you, thank you! See you soon. I will return
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Glen was very knowledgeable and helpful in purchasing my
Glen was very knowledgeable and helpful in purchasing my new car. I was able to use a family and friend program for discount so that was nice.
Glen was very knowledgeable and helpful in purchasing my
Glen was very knowledgeable and helpful in purchasing my new car. I was able to use a family and friend program for discount so that was nice.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mary, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!