Reviews
Credit reports run without permission
Went to LOOK at a convertible Camaro in March 2015, and were asked for our licenses. We weren't even going to test drive a car, just looking for fit (my wife is short). Directly told the salesperson "you do not have my permission to run a credit check on either of us." Looked at the car, didn't work out. Not home 30 minutes when the phone is ringing, from the dealer, telling me our "credit is great, when will (we) be back to buy?" I told them, "never"... And told them again the next day when someone else called. I demanded that they destroy/shred/burn anything they had with my information on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Stellar service
It was so simple to make the appointment and I genuinely felt cared about. Also, I love the card in my car when service is complete!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sophia, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Hiester Chevrolet, we value our customers and we look forward to seeing you on your next visit. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
car service
I am writing this to inform you that I am frustrated with the charges. The labor seems extremely high. Was this labor charge for both the recall and the check engine light? As I said, I am extremely disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monte, I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Sincerely, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Hard to Find Integrity equal to Heister
It is sometimes hard to trust any automobile repair shop be it in a OEM dealership. Heister is different. We completely trust the Heister organization from the dealer principal, to the service manager. They have high integrity and we trust them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rebecca, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; we offer exclusive specials for our likers and followers. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Great people,excellant service,awesome dealership!
Ron the sales manager was very helpful. He and the salesman Gabe went out of their way to make sure that we had a great experience! We wouldn't buy from any other dealership. We tell our friends and family to go there for their next vehicle. The people at Hiester make the difference!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Belinda! I'm very happy to hear that Ron and Gabe were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Service
Holly did an excellent job and fully helped me with everything I needed. I feel she went above and beyond to actually get the job done on my service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ashley, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Holly was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Came in to do business, bad experience
Came in to do business bc I located the Suburban via cars.com, do over 500,000 to 1 mil car business a year with referrals, Sales rep Chase asked manager to meet with me, Manager would not meet with me, don't know why unless stereotype, With a 820 fico score, sad day, will tell the dealerships I work with in FL how poorly run, should not discriminate based on gender or race
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kristen, I am sorry to hear you did not have a pleasant experience with John Hiester Chevrolet. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Sincerely, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
great experience!
This was the quickest, most enjoyable car buying experience I ever had. Chase was great! I told him what I wanted and he didn't try to push any packages/upgrades that I wasn't interested in. My husband and I came in with one car, traded it in and left with another in under 5 hours. The finance manager had everything ready and explained what we were signing clearly. I would definitely recommend Hiester Chevrolet to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What an enjoyable review to read, Diomedes! It is reassuring to know Chase provided you with a hassle-free and great shopping experience. John Hiester Chevrolet's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any additional questions or concerns. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Great service
Service was very helpful and knowledgeable about the repair Called me with additional info about the service. Kept the price of repair affordable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Mary. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At John Hiester Chevrolet, we value our customers and we look forward to seeing you down the road. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com
Great, thorough service
Chase was a very professional and knowledgable salesman. He has kept me informed throughout the entire purchasing process and I would highly recommend him and the dealership to anyone in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your awesome review, Jacob! I'm very happy to hear that Chase was of such great help to you. We always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Sharon Gagel BDC Manager Sharon.gagel@hiesterautomotive.com