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John Hiester Chevrolet

(782 reviews)
Visit John Hiester Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(782 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome Sales Associate

No smoke and mirrors. Ask for Robert. He was super friendly and awesome to work with. Overall great experience. I would recommend checking them out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellant

Great experience. Courteous , fast and fair. Made buying a new vehicle a pleasure. Could not be more pleased with my experience. Try it you will agree

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

For buying a used car, great experience

We were looking for a used car, and Howard was knowledgeable, personable, and honest. He let us borrow the car to get a second opinion. In the end we decided not to buy (recommended using premium gas), but the process of looking was low-key and stress-free. We will go back when looking for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Keith, we are happy to hear your time spent with Howard was pleasant. We look forward to seeing you in the future. Take care! Best, The John Hiester Chevrolet Team

Wonderful experience easy to work with

I enjoyed my visit and purchase of new Colorado truck. Scott Merrit was very helpful in my transaction. This is my 2nd purchase from Heister and if I buy another i’ Return there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WORST SERVICE EVER FOR A BUSINESS VEHICLE!

We have always have bought our work truck from Hendrick. This time we bought local and will never again. A engine light came on and the misdiagnosed it. They had the truck for over a week and then went in for an oil change a few days later. They did not even work on it the first day. This business is a upscale residential window cleaning with over 600 customers. The customers will be warned to stay away from this mess. Thanks for ruining the first weekend that was off since April!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Chelle, we would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The John Hiester Chevrolet Team

A great place to purchase a vehicle, warm and friendly staff

There was no waiting when you entered the building and the service was great. The agent new exactly what was my plan with the vehicle and dealt with my trade ins very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Equinox

Had an appointment to get car serviced. Did not have a long wait. Satisfied with promptness .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Samuel, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is satisfied with the experience. We look forward to working with you again! Best, The John Hiester Chevrolet Team

Always courteous and professional

I have been taking the 2017 Trax that I bought from John Hiester one year ago back for service and have no complaints. The service has been performed in a timely manner and the service staff are great. They communicate with the customer well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tammy, we appreciate your kind words. Thank you for continually choosing John Hiester Chevrolet for your vehicle needs. Best, The John Hiester Chevrolet Team

Great friendly service

I have been looking for a long time for a Jeep. They was great and was awesome and very helpful. They will do anything in their power to help you get what you are looking for and exactly what you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2015 Chevy Traverse

I brought a 2015 Chevy Traverse. I had a mechanic that I knew check everything before I brought it and everything checked out good. 4 days later battery died so I had to get someone to jump it off so I could take it to my nearest AutoZone. They said the battary was bad and corroded so I replaced the it and it read the alternator was weak. So I took it to a certified Chevy mechanic he said its definitely the alternator because the battery was draining. (Battery $140 and alternator $360 all in 4 days after buying). Now fast forward a month and 20 days now a/c compressor went out (cost $300-500 getting ready to get that fixed) I personally believe their cars are horrible and they have employees or family and friends keeping their reviews so high. I have called the and no one has returned my phone call. I have read that a lot of people have called them over and over about car purchases and no one calls returns customers calls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Lutisha, thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Regards, The John Hiester Chevrolet Team