Fox Valley Buick GMC

Yesenia was very helpful she answered every question I had took her time to show and go threw the inventory maid the car buying experience so easy and pleasant.

I called Fox Valley and spoke with Mike Hampel on a late Saturday morning. Said I would be there in a little over an hour and told him the 2015 Lexus 350 I was interested in. I arrived and Mike had the vehicle ready at the front door and took it for a test drive around the area. I checked out the rest of the car, was pleased with the vehicle. Between Mike, the manager and I we hashed out the figures back and fourth, reached an agreement and I had purchased the car. Dropped off the signed paperwork (including my wife's signatures, and picked up the car Thursday night. Clean car, excellent running conditional and would totally recommend working with Mike and the rest of the staff. As I write this I feel good about the car I got for the money I spent and dealing with who I dealt with at the dealership made this a very comfortable experience, in purchasing a nice used car from them. 9 1/2 out of 10. (I don't give out 10's ever).

I have brought my vehicle in for every oil change I have needed. Always courteous and professional, my car gets a diagnostic check every time and is freshly washed. I like that the Service Department send out coupons, and making an appointment is easy online or with a phone call.

Mike Hampel went over and above on my recent purchase. Ask for him you won’t be sorry. Tell him I sent you.

Reached out to this dealership roughly 4 weeks before purchasing and was contacted by Otis A. He was very upfront and easy to work with. Went the extra mile and to provide me additional photos even went out and did an additional walk around on the vehicle, recorded it and sent to me. Addressed all my questions and kept me in the loop from start to finish. Wasn’t overly pushy and addressed all concerns. I really did enjoy the process of buying this vehicle. They were willing to work with me and I felt as though it was a very straight up transaction. Otis really went the extra mile to make you feel appreciated and informed me that he also takes his profession incredibly serious. It the world of sales, bad news tends to travel a lot faster than good news. I had a great experience with both Otis A and Alex K in the finance department. If you’re looking for a vehicle and it’s on their lot I wouldn’t hesitate to recommend reaching out to Otis and the team at Fox Valley Buick - GMC. Top notch team, well done St. Charles.

Thank you to the service team for your getting me all set for my roadtrip!

Easy to schedule service. They shuttled me to my home and back and were super fast and on time!

Excellent as well as timely service. However, was not told in advance that paying with Credit Card would have a 3% fee.

I would rate Mike Hampel 5 out of 5, along with the Fox Valley Buick Dealership.

Bought a 2017 Chevy Silverado 2500hd duramax. I wanted to reach out and thank fox Vally gmc and mike Hampel. He was excellent to work with and very professional. Wanted to see if three or four trucks and drove them. Made the sale possible. He got the dent taken out right away And I had a trans cooler line leaking and they fix that. I am very happy with how they treated me and their customer service. I would definitely buy another vehicle from them. Thanks again, Fox Vally GMC Buick.