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Meet Diego Carrillo

Diego Carrillo headshot
Service Advisor
(67 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.
Industry experience 6 years
Dealership experience 4 years

Reviews

Excellent job , great communication and promises kept!

Excellent job , great communication and promises kept! I would highly recommend this dealership for sales ans service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I got an Oil change done on my Bronco but the tech must

I got an Oil change done on my Bronco but the tech must have been in a rush. When I got home I took a look around and noticed that a screw was missing from the air filter housing. Surprisingly, I found it still in the engine bay near the engine and reinstalled it. Also, they reinstalled my skid plates wrong and it looks like the skid plate is slightly bent where the bolts hold. They offered to rectify the issue and give me the next oil change free, but they will not be touching my truck anymore. You would think that a Ford dealer would provide professional quality service on a Ford vehicle, but I guess not anymore. At least not this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Non customer focused, and non responsive.

Non customer focused, and non responsive. I lease my vehicle through Ford, but I was treated like I brought a Toyota in for a random repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service that was quick and everyone in the building

Great service that was quick and everyone in the building is friendly and very accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is a great shop.

This is a great shop. The work is good, honest, and fairly priced. Love the extras like car pick up and drop off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department always takes care of my truck great

Service department always takes care of my truck great staff here definitely my ford store

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very attentive service, personalized service.

Very attentive service, personalized service. Polite and respectful of my time. I use them often

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every one is always helpful and gives great customer

Every one is always helpful and gives great customer service. I like going to this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service was performed in the time frame that I

Excellent Service was performed in the time frame that I was given. The service adviser explained the needed maintenance very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly, efficient, and professional.

Friendly, efficient, and professional. I was able to drop off my car and get a courtesy ride home so that I could go about my day. Amazing service for this busy working mom!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.