Reviews
Maintenance and Service
Rick Shadduck from the service department does an excellent job for Mercedes. He knows the customers and helps with proactively planning and preparing for any maintenance needs. He is an advocate for the customer and Mercedes. We are grateful that he is our service representative!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sheryl, it is great to read such wonderful comments about your recent experience with us! We are so happy Rick was able to help you out!
Great experience
Pleasant professional experience with courteous staff and very nice facilities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thao, thank you so much for your positive comments about Mercedes-Benz of North Orlando!
Mercedes Benz GLB250
My 2020 vehicle has technology issues. The Alexia like feature does work and the AC was not functioning because of technology in the car. I hope after they get the new part all will work.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
peterson_a@bellsouth.net
My Service rep Tom was very courteous knowledgeable and kept me apprised about the repair work. Auto was ready as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Alvin! We are happy Tom was able to help you out!
Great Customer Service
Recall check to determine whether repairs were needed; over my polite request that I could wait, Courtney instead got up from his lunch and did an immediate inspection on my vehicle. He then prepared an order that the recall was completed to cease any further notices from MB warranty. Professional courteous customer service oriented response by Courtney; a role model for excellence.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of North Orlando. Feel free to stop by if you ever need any more help.
Car Maintenance
Great dealership, my car was repaired in a reasonable amlunt of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gibran, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Mercedes Benz - Sanford
This is the first Mercedes Benz Sprinter to be added to my company fleet. Syed Shariff, fleet manager was extremely professional and courteous over the phone. He sourced the right van for my company needs. When I arrived the transaction papers were ready and process was seamless. BTW Syed was as nice in person as over the phone! The Sprinter is now the gold standard when I add the next van ! My driver loves it !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Mathias! Feel free to stop by if you ever need any more help.
Mercedes
My car went in for the recall of the Takata airbag. It was a quick process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shellyann, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service -Airbag Recall
Everyone was pleasant. Social distancing etc. due to Covid, snack area well stocked and my wait time was good!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Danny, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Great Service
Always a pleasant and helpful experience. Both the facilities and personnel are top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samuel, your comments keep us motivated and working hard for all our guests! We sincerely thank you for the positive review, and look forward to seeing you again soon!