Reviews
They pretend they care but then they ghost you.
They pretend they care but then they ghost you. Every negative review on here has the standard “we care, call us to make it better”, but it’s all lies. They don’t want to make it better they want to get you off the public forum. We bought a truck and it lasted 30 days when it broke down. We have tried to resolve this with them but they just ghost us. If you want a new car they may be ok, but I would never recommend them for a used vehicle, they make them run long enough to get you off the lot then they really could not care less what happens to you.
They pretend they care but then they ghost you.
They pretend they care but then they ghost you. Every negative review on here has the standard “we care, call us to make it better”, but it’s all lies. They don’t want to make it better they want to get you off the public forum. We bought a truck and it lasted 30 days when it broke down. We have tried to resolve this with them but they just ghost us. If you want a new car they may be ok, but I would never recommend them for a used vehicle, they make them run long enough to get you off the lot then they really could not care less what happens to you.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I appreciate you both taking the time to reach out to me regarding your 2004 Ford purchase and mechanical difficulties. I do want to assure you our service team works diligently to provide thorough inspections to all pre-owned vehicles. However, with an older vehicle accompanied by higher miles such as this, it is difficult to know what maintenance or repairs may be needed in the future. Further, I did reach out to you on 4/15/25 and look forward to hearing back from you. Best, Chris Wilson General Sales Manager
My husband and I have both sent, you personally, messages, As I said our concerns have been ignored completely. We have now reached out to main office in Medford. I realize there is no written warranty on a used vehicle but when you sell a vehicle that you say has been gone over by your mechanic and all is good and it then has catastrophic failure in less than 30 days, I think you should really address that fact and take responsibility for putting us in a dangerous situation.
Bought a used ford F350 and was told the engine had been
Bought a used ford F350 and was told the engine had been bulletproofed and that there was a ton of paperwork to support that. When I asked for the paperwork, it couldn’t be found, and after 2 months owning the truck, the engine had a catastrophic failed. Come to find out, it was a junkyard motor in the truck and it was hopeless. Mark markberry68@gmail.com
Bought a used ford F350 and was told the engine had been
Bought a used ford F350 and was told the engine had been bulletproofed and that there was a ton of paperwork to support that. When I asked for the paperwork, it couldn’t be found, and after 2 months owning the truck, the engine had a catastrophic failed. Come to find out, it was a junkyard motor in the truck and it was hopeless. Mark markberry68@gmail.com
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's concerning to hear about your experience with the F-350 motor, Mark. Please know we strive for transparency surrounding each sale and it's disappointing to hear you feel this wasn't the case. I want to ensure you are taken care of, so when you have a moment, please reach out so we can discuss how best to address these issues and find a resolution together. Thank you, Chris Wilson - General Sales Manager - cwilson@lithia.com
Hi Mark, Thanks for your feedback and thoughts on reaching a resolution on your truck repairs. I would be happy to speak with you at your earliest convenience to see what we can do. Please reach out to me through cwilson@lithia.com. I look forward to hearing from you. Thank you, Chris Wilson General Sales Manager
Well, as I see it there are 2 choices. Refund me the money I have spent on this truck from initial purchase, to parts, and labor which would be over 15k, or take the truck in and fix it completely. Not by rebuilding the junkyard engine, but by having a decent bullet proofed engine put in with a warranty.
I did e mail you, with the same response I put here on this public forum. With no response. Also, my email is right there in the first part of this post. It’s like when i reached out to your salesman ‘Mark Schmid’, I was ghosted then also! I will add, it was purchased November 7th and broke down December 8th… so it wasn’t 2 months, it was just a month and a day from purchase. I have the screen shots of the conversation I had with the salesman, but this forum doesn’t seem to alow attachments.
I am as surprised, I missed a call yesterday and got an e mail this morning from Chris Wilson, I will be returning his call shortly! Who knows, maybe this WILL get resolved?
We had a wonderful experience at Chevrolet of Bend.
We had a wonderful experience at Chevrolet of Bend. Our sales rep, Chris was extremely helpful and knowledgeable and even allowed us to take a longer test drive because we had an unusual request. We were able to get a great deal without much back and forth. This was our first EV and I had so many questions and Chris just continued to answer them without making me feel dumb. I highly recommend working with him.
We had a wonderful experience at Chevrolet of Bend.
We had a wonderful experience at Chevrolet of Bend. Our sales rep, Chris was extremely helpful and knowledgeable and even allowed us to take a longer test drive because we had an unusual request. We were able to get a great deal without much back and forth. This was our first EV and I had so many questions and Chris just continued to answer them without making me feel dumb. I highly recommend working with him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience at Chevrolet of Bend! We're elated to hear that Chris provided helpful and knowledgeable service, especially with your first EV purchase. Enjoy the new ride, and feel free to reach out if you have more questions in the future!
Chevrolet of Bend has a solid selection of trucks and a
Chevrolet of Bend has a solid selection of trucks and a staff that is eager to help find a good fit. Mark Schmid helped me out on a recent purchase and the process was quick and efficient.
Chevrolet of Bend has a solid selection of trucks and a
Chevrolet of Bend has a solid selection of trucks and a staff that is eager to help find a good fit. Mark Schmid helped me out on a recent purchase and the process was quick and efficient.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us, Dustin! We're thrilled to hear that Mark provided you with quick and efficient service while helping you find the perfect truck. We truly appreciate your business and hope you enjoy your new purchase. If you ever need anything in the future, feel free to reach out to Chevrolet of Bend. Drive safely! Sincerely, Christopher Wilson- General Sales Manager
I had a terrible experience with one of their sales
I had a terrible experience with one of their sales associates. He was rude, arrogant, and dismissive. I emailed their General Manger, General Sales Manager, Business Manger, and Used Car Manager two weeks ago and no one has bothered to respond to me. I assume because we are somewhat geographically isolated in Central Oregon and the car shortages they have gotten a real rotten attitude. As the market is correcting they have overpriced cars that have been sitting on their lot for months. It is worth the drive to go out of the area to be treated with respect and get a fair deal.
I had a terrible experience with one of their sales
I had a terrible experience with one of their sales associates. He was rude, arrogant, and dismissive. I emailed their General Manger, General Sales Manager, Business Manger, and Used Car Manager two weeks ago and no one has bothered to respond to me. I assume because we are somewhat geographically isolated in Central Oregon and the car shortages they have gotten a real rotten attitude. As the market is correcting they have overpriced cars that have been sitting on their lot for months. It is worth the drive to go out of the area to be treated with respect and get a fair deal.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
I emailed all four managers twice, January 22nd and February 5th, with my phone number and email address. If you really wanted to respond directly to me you could have.
I have bought many vehicles from this dealership over
I have bought many vehicles from this dealership over many years from Vettes to trucks. The experience has always been a positive. Service goes above and beyond and they have one of the best Vette technicians around (very much a Vette enthusiast himself) If and when they get a C8 Z06 a)location for me I will order one through them!! My next new truck will come from them too!!
I have bought many vehicles from this dealership over
I have bought many vehicles from this dealership over many years from Vettes to trucks. The experience has always been a positive. Service goes above and beyond and they have one of the best Vette technicians around (very much a Vette enthusiast himself) If and when they get a C8 Z06 a)location for me I will order one through them!! My next new truck will come from them too!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Tom! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Philip Valbert- General Manager
The correspondence with Bend Chevrolet was excellent.
The correspondence with Bend Chevrolet was excellent. I requested information on a vehicle I was interested. They were prompt in letting me know the status of that vehicle.
The correspondence with Bend Chevrolet was excellent.
The correspondence with Bend Chevrolet was excellent. I requested information on a vehicle I was interested. They were prompt in letting me know the status of that vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us, Jeff! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager
Jeff, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Christopher Wilson- General Sales Manager
The Service department is unethical and the parts
The Service department is unethical and the parts department is just flat evil. I got bit 2 times now and will never go back. The first one was a leaking radiator about a year ago. They gouged me about 4 times more than I should have paid I found out later. Now, I got a quote for a transmission of $11,000. They charged me $189 for the diagnostic after my coupon which I was led to believe would save me more than the measly $10 they gave me. They had it all day and did not call me. I had to call them at the end of the day. I got a second opinion on the transmission and I am paying $6500 to have it replaced by Robirts in Redmond. Shane did the diagnosis for free.
The Service department is unethical and the parts
The Service department is unethical and the parts department is just flat evil. I got bit 2 times now and will never go back. The first one was a leaking radiator about a year ago. They gouged me about 4 times more than I should have paid I found out later. Now, I got a quote for a transmission of $11,000. They charged me $189 for the diagnostic after my coupon which I was led to believe would save me more than the measly $10 they gave me. They had it all day and did not call me. I had to call them at the end of the day. I got a second opinion on the transmission and I am paying $6500 to have it replaced by Robirts in Redmond. Shane did the diagnosis for free.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us, Dale. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Philip Valbert- General Manager
Purchased a Jeep with the Lithia 90 day warranty.
Purchased a Jeep with the Lithia 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty.
Purchased a Jeep with the Lithia 90 day warranty.
Purchased a Jeep with the Lithia 90 day warranty. Jeep has been in the shop 34 days of the 90 days warranty. No adjustments or compensation on the 90 day warranty.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Mark, your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Charles Splees- Service Manager
Charles, just called Chevrolet of Bend and I'm told you are no longer the service manager and have not been service manager for over 6 weeks. Why would you respond to my review and want to discuss if this is the case?
I felt like the salesman I talked to was very
I felt like the salesman I talked to was very knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need.
I felt like the salesman I talked to was very
I felt like the salesman I talked to was very knowledgeable & listen very carefully & was very willing to help me find the vehicle that would meet my need.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Philip Valbert- General Manager