Mission Mitsubishi

Bought a new Mitsubishi Outlander the other day. Had a GREAT salesman and was very happy with the price. But Joe Gonzalez, working in finance, nearly cost Mission Mitsubishi the sale, and guaranteed I'll never be back. He kept "forgetting" that I was purchasing a Mitsubishi Outlander, and twice tried to give me the lower rebates of the Mitsubishi Outlander Sport. Once was understandable, but the second time, I became convinced he was trying to stick me me with a higher price than what I'd agreed to. And then he tried to add a bunch of fees above what his manager had already agreed to *in writing*. He backed down quick, but only because it was obvious I was ready to walk. Bottom line: Watch the numbers VERY closely if you Joe Gonzalez is sitting across the desk from you...

I've had my Mitsubishi for over 7 years and I've tried several Mitsubishi service centers in town and I was never satisfied with the service. Thank You Louis from Mission, you were friendly and fun to talk to.

Mission Mitsubishi told my wife and I that we were approved for a used car loan and we signed the agreement and took the car home. A couple weeks later, they call us to come into the dealership and tell us that our original loan was not approved. They put a new loan agreement in front of us and the interest rate went up from 6.5% on our original loan to 20.55% and monthly payments went up over 50 dollars. We refused to sign it and they sent in a manager to try to persuade us. We still refused and when he saw that he was losing us, he offered to make up the difference. At that point, it wasn't about the money. We are not charity cases. It is the fact that they lied to the lender about our down payment in order to get us approved for the loan and send us home with the car knowing that we would not get approved once the bank saw that we had no down payment. At that point, we do not want to do business with a shady bunch of liars and do not want to pay their paycheck. And Joe Escamilla, our original salesperson, never faced us again after the original purchase. Extremely shady. I will never step foot on that lot again and will have nothing but bad things to say about Mission Mitsubishi to anyone looking to buy a car.

My overall experience with Tom Vela was great. He was very attentive and answered all my questions. I love my suv I purchased and would recommend to my friends.

i first placed a call to the dealership explaining my circumstance. mr tom villa answered my call took some information and gave me a call back as promised. mr tom villa was very understanding of my needs. he was very efficient and courteous. after speaking with him i advised i would go visit the dealership on a saturday morning, mr villa was waiting for me when i arrived. he got down right to business took all my requests into consideration and got me what i was needing. mr villa and joe made purchasing this vehicle as seemless as possible. i thank them for all they did and am very grateful. both men along with the center were very courteous and professional. thank you again for making this purchase possible. great job mission mitsubishi!!!! i will definetely recommend your dealership.

GREAT EXPERIENCE!! Quick replies to all messages and phone calls. Very Respectful! I drove over 300 miles to buy from this dealership. I know this is probably out the dealers control but, I would love to only have to sign one document(compared to 6) when purchasing.

Joe was great! He helped me get the largest trade-in value for my gas guzzler and had a great car on the lot that matched exactly what I needed.

They listened to me and did as much as possible to get the payment to fit into my budget. they were super friendly and made the process very smooth.

I was impressed with Louis, the sales professional who assisted me with the purchase of a new Endeavor. He and the folks at Mission helped me get the vehicle I wanted and to get the vehicle adapted with hand controls. They went to great lengths and I was extremely pleased with the vehicle and with the personal attention.

Saw an excellent price for a new Endeavor on their website. Emailed an enquiry, received two reply Emails and two fone calls overnite. Rang the salesman, Joe Escamilla,about 11am, arranged an appointment for right after lunch. They were willing to meet the website price although the only light-colored Endeavor was not in the internet inventory. All was done by about 2:45 pm, and I could have had the car that afternoon, but I had to drive up to Boerne earlier than the make-ready could be completed, so I collected it the next morning. Everyone was friendly, and so far the vehicle is running splendidly. I was a little taken aback by the push for extended warranty/service package, as the car sale had been no pressure at all; I finally took it after negotiating the price downward. One disappointment was that there was no followup fone call, letter, or Email from the dealership to thank me and/or enquire as to my state on contentment. My last purchase was from a dealer for the late lamented Saturn, where followup was something of an art form; but other dealers have usually done at least one.