Gerry Lane Cadillac

By far the absolute worst car buying experience in my life and I'm 50. On Friday, August 25, 2022, I purchased a 2023 Cadillac XT6 from Carla with Gerry Lane Cadillac. Allow me to preface this review by saying Carla is an absolute doll. I would highly recommend her but not the dealership she represents. I was tired after a full day of test driving other SUVs and had a splitting headache. I regret not doing more research prior to finalizing the deal. The following morning, I went to their website and realized the exact vehicle I'd purchased was advertised for approximately $2500.00 less from what I was charged. The vehicle had been advertised by VIN. It wasn't a similar vehicle. It was THE vehicle I'd been sold. I immediately brought this to Carla's attention and said I trusted they would do the right thing. I did not ask to renegotiate the deal nor rescind the purchase. I asked if they could throw in upgraded floor mats, a few oil changes or possibly some Cadillac merchandise. I did not believe my request was unreasonable however Marsha Williams, their finance "manager" refused. She said they are not responsible for the pricing listed on their website and that the site is maintained by a third party. She further advised they'd fired a prior website management company for making typos. (All the more reason it seems they'd proof read things prior to going "live" in a digital format.) I worked for a major insurance carrier as a fraud investigator for many years -- The carrier who insures Gerry Lane's multiple dealerships across the Baton Rouge area. I had the ocassion to meet Mr. Lane several times and he was a class act. He would be rolling over in his grave right now if he knew of Marsha William's handling of this situation. She, GM C.J. Patton and Eric Lane have masterfully scarred the dealership's reputation and the legacy he worked very hard to build. My next step is filing a complaint with the Louisiana Attorney General's office of Consumer Protection. I'd love to be a fly on the wall when they are deposed. At one point while in Marsha's office, I asked to use the ladies room. She showed me to the back and I apologized for walking so slowly. I explained that I'd fallen last year and suffered a spiral fracture to my ankle and a major back injury. I mentioned I'd had 7 surgeries in the last year and Marsha LAUGHED. I think I'll include the U.S. Department of Justice's Disability Rights department. They too would love an explanation from Marsha Williams. Marsha volunteered she had two grown sons and three grandchildren who lived in Alaska. I thought, "What 60 year old lady choses to live so far away from her grandchildren." I've since learned, A MONSTER! When this is all said and done, Marsha will be begging to hand deliver upgraded floor mats to me. The answer will be, "NO." Others have speculated the dealership is racist. I'm a plain old white lady with a checkbook. A very big checkbook. I know die hard Cadillac drivers and infact, was referred to Carla my by best friend whose purchased several Cadillacs from Carla. That won't be happening again. This was my first Cadillac experience and will definitely be my last. I will not stop until their poor business practice costs them millions. Then they won't be able to afford their third party website management company. Mark my word. I have nothing to lose. Gerry Lane has A LOT. I should also add, they royally screwed me on my trade-in too. I simply asked them to return it. They've got their Cadillac back but will not give me my Infiniti QX80 back. I'd only traded the vehicle because it was difficult for me to get in and out of due to my two recent back surgeries. They said nope! It's theirs now. I contacted my lienholder and they advised they had not even received a call to inquire the pay off amount!!! Since they low balled me by about $10k, they won't get the title until I pay off the balance. I will be taking my sweet time!!! Soooo.... My Infiniti is absolutely useless to them! And will be for a very long time! I've officially purchased 4 new cars in the last 10 days. Not many consumers would have that ability. Buyers beware!!! These people are crooks, liars and thieves!! And after a recent text I received from their sister Chevrolet dealership, I add STALKERS to the list. Funny how they've issued rebuttals to most of their poor reviews. They keep removing mine! That means they hold significant merit. There's simply nothing for them to rebutt. Oh... And to and injury to insult... They've threatened to contact my husband's job and have him terminated!!! LOLOLOL... Stupid move on their part!! He's busting his behind to pay off the Infiniti QX80 THEY STOLE!!!

I once spoke highly of Gerry Lane Cadillac thinking they actually cared about their loyal customers. I have even sent friends and co workers to them. They had a used car that we wanted to buy as it was, no warranty. Shook the general managers hand at a price of $8500. He told us the vehicle had to be inspected before he could sell it. I told him that I can work on cars and had that particular vehicle in the past and there would be no need to send it to get inspected as that would increase the price. He told me that it would not increase the price as it is done in house. Two and a half weeks later the vehicle is back and it needed about $3200 worth of detailing, inspection fees, diagnosing, and work done to the vehicle. All stuff I already knew that would be wrong with it so I still wanted to purchase the vehicle for the guaranteed hand shake of $8500. The used cars manager Samatha stated she could still sell us the car but we had to pay the stuff that had been done to the car. $850 worth of stuff she marked off. It was an estimate, not an invoice. She was trying to charge us for the detail, diagnosis fees, and a couple other stuff that had not been actually done to the car yet. I had told her that CJ (General manager) said we could buy the car for $8500 and it was done in house so regardless of all those marks she ticked off we shouldn’t have to pay. She said she had to get in touch with him first about that as she feels we misunderstood him. Sounds just like a sneaky salesman… The next day the CJ calls me to inform me he can’t sell me the car because it had two oil leaks. On the estimate it stated it had a minor oil leak on the oil pan gasket and timing chain cover gasket. Both $30 parts at best but the required labor was roughly $1000. It’s an easy task to do and I advised I was comfortable with it and could fix it myself. He stated he had a reputation to uphold and could not sell a vehicle with problems. HOWEVER, I purchased a used 2016 Cadillac Escalade from them that had a lot of problems to the point they advised me I needed an extended warranty to fix the problems! I purchased a used car warranty for roughly $3k through them and the first two weeks of owning the vehicle it was in the shop. All I’m saying is the general manager, CJ is not a man of his word and his hand shake isn’t worth anything. The used cars manager, Samantha will tack on fees on a vehicle that hadn’t even been worked on. At the end of the day. They are for themselves and not for their loyal customers. They are a scam. It’s okay to sell me a 2016 Cadillac Escalade with $5k of repairs that need to be done. Oh and you need a $3k warranty to cover the repairs so they don’t come out of pocket… BUT you can’t buy a 2012 Ford Explorer that needs new brakes, shocks, and a couple of gaskets. I wouldn’t recommend wasting your time with this place. They did nothing but waste my money, time, and respect.

Gerry Lane's has the greatest customer service that I have ever experienced. The maintenance on my vehicle is the highest quality and very thorough! I am glad that the services started by Gerry Lane continue today! Great job folks.

The experience was okay. The salesperson was nice.

they mislead me on the car stated it had the same features when in 2 days i called back adv this car does not was a cheaper version they promised to call me back charged me $800 for a navigation system did not tell me part would be put on my dash i was hurt when i tried to tt a manager they never called me back i love cadillac but i am disappointed

Buying a car from Gerry lane was the smoothest process I have ever had. Our sales person Aaron worked tirelessly until he found the PERFECT crossover for me (I?m surer picky so this was so easy task!)

Everyone from beginning to end was extremely pleasant and informative. My husband and I had an excellent experience.

Very pleasant and comfortable experience. Service rep was very courteous , informative and attentive to our needs.

Good service Friendly staff Immaculate facilities Ready to sign me in for services in accordance with appointment time

The Customer Service at Gerry Lane is wonderful, especially Ms. Sheila. She went over and beyond to get me help with a repair that was not covered under my extended warranty. She even went in on her day off to take care of my ticket. I'm not in love with my vehicle, but thanks to the fabulous Customer Service, they make all my problems I have had with my car and little bit easier to deal with.