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Bob Moore Buick GMC

(181 reviews)

Reviews

(181 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil change experience

Always enjoy my experience at Bob Moore GMC Buick. Customer service guy was very helpful and nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for being a loyal customer. We appreciate your business.

Bob Moore Survey

Very friendly from start to finish through the buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review!

Service

Great Service at this Dealer is Great. ,!!, I would diffely would recommend this dealer to a friend. Service dept is supper. I always have great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review. We appreciate your business.

level of service satisfaction at bob moores gmc

my requesst for early service due to an up and coming vacation drive was met with the absolute best and prompt service anyone could expect. Chad who is my usual attendee is superb and very professional in providing the very best service one can every expect from a large dealership. All of the service area employees are excellent and most appreciated. Thankyou Bob Moore and Chad.......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad you were able to get the customer service you deserve. Enjoy your vacation!

Bob Moore Buick

Car salesmen was great! Nice facilities. A minor disappointed that auto was not presented with a topped off gas tank, it was less than half full.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your feedback. We will use your comments to help improve our processes in the future.

Great dealership

Was a great experience thru the whole process really felt as if the were working hard to get me the best deal they could

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your business.

GMC truck purchase

My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance department just plain pissed me off for lying to me and trying to sneak in undisclosed warranties totaling over $2000. It wasn't enough they misled me to believing the extended mileage warranty was necessary to secure a decent interest rate which was totally rebuked by the financial institution that financed my purchase, and without disclosing it to me prior to, they added unnecessary warranties to cover issues that are of no consequence to me. The only saving grace was that after taking several hours, the finance department was able to get me a decent APR for my purchase. I believe that could have been accomplished no matter where I purchased my vehicle. Now I'm stuck with the extra payment whether I keep the warranty or cancel it. The sales department at least made an effort to give me another free tank of fuel due to my lack of satisfaction with the purchase experience. However, it will not result in changing my review or recommending anyone to go to Bob Moore to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We are sorry to hear about your experience. We appreciate your feedback and will use it to improve our processes in the future.

Dealer response

We are sorry to hear about your experience. If you would like to discuss this matter in more detail please call the GM, George Miller at (405) 463-2486.

Service Department

Had scheduled appt. for trunk lid brake cyclopes light due to not functioning as it should. When Ryan checked it...it was working. Also, made appt. to check aux pwr port in rear of console as it was turning off when I would plug my laptop in. The converter is rated @ 65 watts. The power port is rated at nothing greater than 150 watts, yet it is still turning off. Ryan maintains it is the HP charger cord. I will look into this matter more so as to gain more information on it. Still not satisfied with reason why it won't supply the power.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the feedback.

Service

Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your feedback. We appreciate your business.

Mr.Larry Powers

I was there to get an oil change and was greeted with a warm welcome. the service was quick and all the staff was friendly. great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the review Larry. We appreciate your business.