Reviews
Peltier
Awesome crew that works on my car. I have known them since I bought my Cruze
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scummy Upsells
Nicholas West straight up refused to remove their "Prime Protection Package" warranty. I'm not paying over $2k for a dealer warranty. You're out of your mind.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
shirley.hernandez
Awesome car dealership great service always friendly great customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Marty for all your help!
Thank you Marty for all your help! Your persistence and research persevered and the issues were solved! Excellent customer service and support! Great job! Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership did a great job the employees was nice
This dealership did a great job the employees was nice they got me in and out as quickly as they could.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peltier Chevrolet
Everyone at Peltier Chevrolet always goes above and beyond! I?m here every three months and I always feel welcomed! The service is awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
shirley Hernandez
They are awesome great service and great customer y
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Center
The service department did an excellent job servicing my 2018 Silverado! Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This is the worst Dealership.
This is the worst Dealership. They rip you off bad. Never again. They suck!!! Wow
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
HORRIBLE SERVICE!!!
I took my car for service to Peltier Chevrolet in Tyler in February to resolve a ticking noise . After running a diagnostic check on the vehicle, they confirmed it was either the starter or flywheel that needed replaced .They replaced the starter and advisor Marlena confirmed the issue was 100% resolved before I picked up and paid . Two days later the ticking was LOUDER than before . Took it bad in the following week and THEY they confirmed It was the flywheel that I needed replaced . After telling them I would bring it to get replaced on my next paydate, before then my car starting making an extremely loud noise so they then performed a THIRD DIAGNOSTIC , telling me they then found metal in my oil pan and that I needed my whole engine replaced at this point . Then stated I had to pay again to even see if engine needed replaced AFTER confirming it did . This Chevrolet drained all my oil out of my car after getting a fresh oil change two weeks prior from them and when I got the car towed to Chevrolet in Longview for a second opinion… they confirmed all my oil was gone and the motor has locked due to this . I contacted a manager Marty Miller about this in tyler and he made a joke out of it stating that only drained a little out the car, and refused to refund me for my prev oil change but could refund me for 1/4 of oil but they didn’t confirm anything about a leak so where did this oil disappear to ? After this point they then confirmed the starter was probably damaged as well due to me not getting the flywheel done, and driving around on it made it worst, AFTER they said the starter fixed the issue …. Now I’ve been out of a car for almost two months and nobody is trying to get the issue resolved or trying to be held accountable for their Mess up . The managers are unprofessional and Mr. Miller tries to find every reason to NOT fix this issue that this dealership has caused . I simply went to get one issue resolved
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase