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Felton Holly Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (92 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (92 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New people and change

My experience with my maintenance appointment was wonderful. I was offered a beverage as I walked in, the new service team and management was very helpful and nice. While waiting on my car to be serviced, I noticed that this dealership had "our daily bread" out on the tables.. this was very unusual. In most places, you would only find everyday life magazines. I found this to be very refreshing, sometimes we need to read something that will help us in being kind and courteous towards one another. Keep up the good work. Thank you.. Holly Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GREAT CUSTOMER SERVICE

Holly KIA Felton was the easiest and most comfortable auto buying experience I have ever had. Great Customer Service and not pushy at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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absolutely great service

Best experience buying a car. Been back several times for my car to be serviced. Great job. In and out with no inconvenience. Great staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my new, used car!

My buying experience was wonderful. They made the entire process easy. I love my car! I really appreciated my salesperson, Bruce Perry, because he wasn't too pushy and made both my husband and I very comfortable. I would definitely recommend this dealership. The rates to have my car serviced at the dealership are cheaper than most auto places including Walmart. Great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer service/maintenance

The service manager did an outstanding job to get my car serviced and updated on the maintenance as needed...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Customer Service!!!

I had the best experience with buying a car at the Holly Kia dealership. Everyone there is friendly and kind. They really care about their customers, even after your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience

Had a great experience from sales, finance to service. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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great customer response from all at Felton Kia

This is the 4th Kia product that we have purchased from Felton Kia, I brought the last one the Sadona in for a minor repair and returned a few days later to purchase a new vehicle. That should be apparent that I have enjoyed my contact with the personnel at Felton Kia and feel comfortable in saying that will continue. I especially appreciate my contact with your salesperson Denise Moen, she has been my salesperson of choice with me and my husband in the past and understands my needs and see that I receive them in a great manner. Good representative of your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Finally got a car

I was a little sketched out about the 5,000 guaranteed trade thing I will admit, so I only gave them 4 stars in that department, but Jason was super helpful and explained it's just numbers. We talk real trade and car numbers and he was able to get me in something that wasn't junk. My credit isn't real good so usually dealers have just been trying to put me on these used cars with like 100,000 miles. I am happy with my choice, I had money down so I'm sure that helped lol. Hopefully my interest rate is lower once I build my credit up next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My Kia serviced with Rick Marders Service Manager

Great Service, completely in timely fashion, everything was explained in detail, completely satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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