#1 Cochran Hyundai South Hills

I purchased a 2024 Hyundai Palisade the salesman Jeremy was great to work with had my car picked it up on Nov. 17 2023 had it 11 days only 400 miles and the transmission started to bang and shift horrible call in to service on Nov 28 2023 was told that they could not take it till Dec 5 2023 took it in and their svr. mgr and took it for a ride he told me he would need the car over night that he would check it out let me know what was needed to repair it two days passed no call from service so I called in to check on it left a message got no call back called again no call back called my sales man he said he would check on it finally 4days later got a call from svr. mgr was given a xx line that they are working with hyundai tech to get issue fixed took the 17 days to determine that the transmission was bad they had to get a new one after a week I called to see about it left message no call back I called every one in their upper managment could not get a return call finally spoke with Mike McGlumpy told him every thing that was going on he said he would take over and get this taken care of well 35 days later I got the car back it still does not shift properly has a vibration in steering and a rattle under the car and paint scratched off under the hood was told to bring it back took the svr. mgr. for a ride he heard the noise under the car felt the vibration and bad shifting told me to leave it they would take care of these issues two days later was told it was ready went to pick it up nothing was done told me a flashlight in glove box was rattle went to car to go home now my hood has dents in it I went to the svr. mgr he came looked at it said he didn't know how that happened he would take care of it he did get the dents out of hood but smeared paint on scratches under that doesn't even match now this is a wonderful experience With a $54000.00 dollar vehicle they lie, and never call you back! K G Kveder

When I put my car in for engine service, I had to rent a loaner for 2 weeks. While signing papers at the Service Desk to pick up my repair, I mentioned that Enterprise was going to charge me an additional $75.00 for leaving the rental unit at the dealership, and not dropping it off back to Enterprise, (due to timing restraints on my end).  As I was leaving the lot, my phone rang - it was Garrett! He stated they thought it was unfair for me to have to pay that extra $75.00, and that he and his co-workers would take it upon themselves to see to it that the vehicle would be returned to rental company lot, and there by saving me that added expense.

The concierge was very helpful. The car was finished on time, the issue was fixed without problem, and the dealership washed the car before returning. I would rate the service department as excellent.

Everything was great with my oil change, inspection, and 15,000 mile service on my Santa Cruz until I saw the giant scratch and puncture hole in my dashboard where they put the new stickers on my windshield. Called the service department and they transferred me to a manager and they never called me back. Absolutely terrible experience and now I have damage to the inside.

Every time I take my vehicle to #1 Cochran to get it serviced I am amazed at the professionalism and the genuine Customer Care. Every service is explained and the wait time is minimal. I purchased my vehicle at the West Liberty Ave location and each time upon exiting the facility my vehicle is washed. Kudos to # 1 Cochran

The service staff are very kind and helpful. I cannot say anything about the sales side of things, because I have not used them. I have had problems with my car, and ended up needing a new engine (which Hyundai provided). The service staff were helpful at that time. This visit was simply for an oil change. They were kind and friendly to myself, and to everyone who walked through the door.

They are helpful and very quicly When l have been there l was happy I will be there again . I like hyundai l like it

I purchased a 2022 hyundai venue brought it home parked it in my garage and left for vacation when I pulled my car out of the garage I noticed a bubble in the side wall so I immediately called them they referred me to the finance guy come on who does this? Then they refused to replace the tire I drove it a total of nine miles. I will NEVER return

I already knew they were #1 in the industry. Had a great experience at their west liberty location, "Hyundia" service department. Carson was awesome in every way. He made sure to keep informed on every little detail and went over 120% to make sure I was informed and satisfied. I will only go there for everything I need.

This is really a shame that I have to take the time to write this place a bad review. They have left me no other choice. I've made so many calls and left voice mails with zero response. My late father purchased an extended warranty when he bought his car at this dealership. He sold the car before he passed away. I knew he was entitled to a pro-rated refund, so went thru the grueling process of contacting the extended warranty company called EasyCare. Most people, including my father would not have known to do this. But it's in the fine print in the contact. READ your contracts people! This was started way back in the middle of December 2022. They advised me the refund would be sent to dealership and allow 5-7 weeks. Well, it's now nearly the end of April and have got nothing. It's extremely frustrating. Not to mention I should not be having to put all this effort into something like this. It should be a simple and straight forward process. I don't care if this was a $20 refund. I will not let this go and I will be there worst enemy. I already filed a claim with the BBB. My next plan of action is a complaint with the consumer protection agency. This problem is not only this with dealership. I have personally had this issue with another dealership. They are just very reluctant to give you this money, because warranties are part of finance peoples commission.