AutoNation Volkswagen Mall of Georgia

My Wife and I were impressed with the Gentlemen that assisted us with our purchase. Mr Jeffery Godwin , the Sales Manager, met us on our arrival and had our Sales Person, Mr Sami Khaleqdad help us look at the vehicles we were interested in. Sami was awesome in helping us decide on our Tiguan, taking My Wife on her test drive, explaining the options available, and helpful with negotiating a price. Mr Song Hong worked with us on finalizing the paperwork and got a great deal and interest rate we felt comfortable with, throughly explaining each step. If you are thinking about a new VW purchase, We highly recommend Autonation VW Mall of Georgia!

I feel like I was somewhat misled, they could not locate any models, colors I was looking for. I felt like I could?ve gotten a better deal. Friendly and cooperative but not totally upfront with everything. My fault, I should have read the contract closer but I was trusting them.

Honest, trustworthy, quick, funny, straightforward, respectful, caring and listened to the buyer the whole time!

Great Service Consultant, Great Technicians. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained.

Brian is truly agent with Great customer service skills And always takes care of my 2019 beetle My car in good hands with auto Nation

I'm new to VW and I really wanted to like the dealership. Started off on the wrong foot by being charged for extras when I purchased the car 03/2023. It took several months to get my $$ back. Problem now is with servicing. Car is still under warranty and has been to dealership several times now for same problem. Always another excuse about why problem hasn't been fixed ... part not in stock, tech now thinks a different part is needed, tech was too busy, tech got sick, tech broke a different part that now has to be ordered, tech has other cars to work on, etc. I always have an appointment and they always have an excuse. I even researched to find the broken part because they said it had to be ordered from Canada. I found the part in 3 different dealerships in the US and gave them the info. My car has now been there 10 days and it's still sitting in the parking lot even though they insist they have all needed parts. Tech is just very busy with other cars .... They don't seem to care at all that nothing gets done when they say it will or that it's inconvenient to the customer. You just get shrugged shoulders when you let them know what's going on is unacceptable, because they know there's nothing you can do about it and you're just stuck with them.

Great experience from the beginning. Grace greeted us and introduced us to Mark. He took us for a ride and explained to us all the functions of the car and then went through the process for the contract, Electrify America and all the details. Then I went to sign the papers, Sung had everything ready and it took just few minutes to get it done. Very smooth process.

Quentin was so polite and efficient helping me to get my battery replaced. The service was done in a timely manner

The folks were great and worked hard to get the Buzz we were looking for. I would be happy to recommend them to anyone. Thanks

We had an excellent experience with our recent purchase! Brandon was the best and understood completely what we we looking for and delivered! We are so happy with the customer service we received and the purchase of our new Atlas.