Kia of Cleveland

Amazing experience with Salesman Matt Hake and Finance Mgr Brandon Adkins! I got the completely loaded car of my dreams for MUCH lower than I had expected, got a crazy high trade-in, and will highly recommend this dealer for experience, staff, facility and stock.

I received a certificate of upgrade to drive a 2015 to see if I would like to upgrade, upon test driving a new car I was to receive a $25 dollar gift certificate for service. We went to Kia of Cleveland on June 25th and test drove a new hybrid Kia, upon driving we decided to wait until the 2016 to see the new changes. I was told they would check on it and get back with me, seems that no one knew anything about this program offer. Seems like the dealerships need to know about the programs being offered to the customer. Still waiting on my gift certificate.

Tony Walker received my app. Via the internet. Called me on Monday morning with an approval. I went and picked out my car and went to my Dr. Appt..After the appt. I returned to the dealership where Tony had my car detailed and tank full. Zach the finance guy had all my paperwork ready to sign. Tony even took the time to explain the blue tooth technology and connected Uvo to my phone. Best Experience ever. Fastest approval and signage done. I didn't waste a day at the dealership. And they earned my future business.

Tommy was great. Got me in my car within 24 hours of stepping foot on the lot. Amazing customer service, and they went above and beyond.

I had a fantastic experience here. Tuesday I sent in a Pre approval application. By early Wednesday morning Matt contacted me for the rest if the information he needed and had me all set up ready to go by the time I got there. They gave me a great deal. I love my kia soul. I would highly recommend this dealership because of the great service.

we were very impressd with Matt in sales .He was very down to earth and explained all about the KIA SOUL.,we were very satisfied with them and their sales department.will recommend them to friends as well!!!!!!

My Fiance and I were recently in the market for a replacement vehicle as our's was on it's last leg. After hearing some advertisements on the radio we decided we would visit Kia of Cleveland and take a look at their inventory. Firstly, I want to mention their inventory. Being a Kia dealer, you will see many new and used Kia vehicles on the lot, that is a given. What stunned me about this list of vehicles was the diversity in the models you could choose, especially amongst the used vehicles. They also, of course, have many Non-Kia branded vehicles which are all high-quality and definitely worth a look if you're in the market for something different. However, I would be remiss in not mentioning that, in my honest opinion, you should look no further than the certified used vehicles. Many come with their warranty intact, and that is absolutely worth it. We had set an appointment with Matt Childs to take a look at their inventory, and potentially purchase a vehicle, from the beginning of our dealings with Matt he was magnificently professional. When we originally set the appointment, Matt took the time out of his day to ask some questions in regards to what we were looking for. Once we arrived, he had a list of vehicles that matched our requirements, and was well prepared to answer any questions we had regarding the multitude of Kia models, as well as used vehicles on the lot. He was honest, calm, and not at all pushy like many Car Salesmen I have ever encountered. His demeanor, realistically, definitely made it infinitely easier to purchase a vehicle. Matt's character shines through any hang-ups I had about dealing with a Big Name Dealership. His ability and effort to make your car buying experience is second to none, and I've never dealt with another car salesman that makes you feel like you're actually a valued individual. Quite frankly, if you don't visit Kia of Cleveland you are missing out. If you do visit Kia of Cleveland and don't make an appointment with Matt, you are ABSOLUTELY missing out on a wonderful experience.

Our salesman, Matt Childs, was very patient with us as we went from car to car in awe of everyone but not finding exactly what we wanted. Matt was very knowledgeable with every vehicle we looked at. When he showed us the Sorento, we were sold. He was very helpful in the buying process and even blue-toothed my phone for use in the suv. All in all - Loved the service and love love love my Kia!

We viewed vehicles, made a choice & agreed the price, collection date & method of payment as cash. All of the above was also agreed in writing & we have the transcripts of the conversation & purchase. The following day just prior to us leaving home to collect the car the salesman called & informed us that the car had been sold to somebody else but he had plenty of other vehicles albeit used, higher mileage but for the same price. When we asked how can a car be sold to two different people, the reply was 'oh that often happens'. Clearly the other purchaser was prepared to pay a higher price!!! We then received an email from Amanda the 'Internet Sales Manager' enquiring if there was anything that could be done to assist in our search. We responded & informed her of our experience. There was no response!! We then received an email from the General Sales Manager Mike asking if we were being taken care of etc, etc, etc. Our email advising of the above has not produced any response. This behaviour of the staff from a branded dealer is horrifying, smacks of deceit and is totally immoral. We have now purchased a new SUV & not a Kia from another Chattanooga dealer, which sadly takes the trade away from Cleveland. Shame on you Kia of Cleveland.!

I am very satisfied with my experience from Kia of Cleveland. I had been looking for a specific car and had been in contact with several dealerships, however, Kia of Cleveland had the friendliest and least pushy salesman I dealt with. They were as up front as any car dealership will be with the price and terms. The process of buying a new car from them was very easy and was fairly quick. I don't enjoy the process of purchasing a car, but they made an effort to make it as painless as possible.