Rusty Eck Ford

Wouldn't recommend working with Rusty Eck. I was sent original pricing on a vehicle and after a painful few days working with Andrew Rizo I was told the price initially conveyed to me, they would not be able to honor. In addition to that unfortunate development Andrew was painstakingly difficult to communicate with. Large lapses in time between communication, new email threads regularly rather than one cohesive as well as an overall lack of enthusiasm or support would keep me from confidently sending anyone to this dealership for a vehicle. Maybe if they're lucky enough to land a more competent rep.

A year ago I purchased a vehicle from Rusty egg I bought it for $18,000 well when the general manager went back and figured up all the paperwork he said I wouldn't my payments would be like anywhere between 4:00 to 6:00 and I told him that I couldn't afford something like that so I told him I'm sorry but I left he comes running after me in the parking lot and Promises me that my payments wouldn't be no more than over 400 a month it took them 2 months to let me know who financed my vehicle my bill is $670 every freaking month for the next 6 years I've paid religiously every month now I owe 24,000 on the vehicle they called me and asked me how I liked my vehicle it's been a year and I explained to them I said I love my vehicle but I'm not happy I see y'all lied to me you cheated me so she tells me to come on up and they would make it right with me and we could do a trade in when I walked in the door and spoke to the gentleman he said there's nothing we can do for you cuz you were so upside down on this vehicle already he asked me if I try to get it refinanced I said yes but no one will touch it unless I have 5,000 down because y'all sold it to me for over 5,000 what it was worth so y'all can they are not fair they're Liars they'll do whatever it takes to sell a car how do you sleep at night

Brian Gee made our purchase painless and simple. He will continue to earn our business for years to come!

Hands down the best dealership I've dealt with they were 100% truthful and honest in every part of the deal, and the salesman james Davis was great he went above and beyond to help me out he stay in contact with me for weeks before the sale and he still does a month after I purchased.

Got the old bait and switch was clearly told theyd love to make a deal then another salesman told me the car was already sold i asked when never got a reply

We love Ford and have and will continue to buy Ford but we do not recommend buying from Rusty Eck Ford. Our vehicle buying experience has been anything but enjoyable. We purchased our 2021 F150 Powerboost last July and it has been in and out of their service department countless times for months at a time. It's February and we still don't have it. The lack of communication for basic dialogue in regards to vehicle issues, part issues, service issues, customer service issues, etc, has been annoyingly non-existent. It's like pulling tooth and nail to get any follow through. Brandon, in sales, is the only saving grace for this dealership. Do not buy unless you want sub par customer service and hidden defects in your vehicle. It seems as though they're just trying to make a quick dollar.

I chose a vehicle that was 21,000 and I put a thousand down but then when they were talking that my payments would be 5 or 600 a month for a 6-year note we left salesman came out after me and tell me they could promise me 450 3 weeks later we already have the car I'm a finance company got ahold of me I am paying 670 a month for a $20,000 vehicle which means they're going to make $30,000 off of me they lied to me I told him I couldn't afford this he promised me $450 I don't trust this dealership there's shady and they lie

I am in need of a new vehicle, so Saturday I went online to see what was a what was in my price range and what I could do. As soon as I left the web sight I got a text and a phone call that I politely ignored. Come Monday was another call that was not answered because I'm not ready to purchase and I'm at work (the reason for shopping online) come Tuesday another call!!!!! Answered telling "Corn" I was simply browsing I appreciate his time and I would let him know when I was ready to purchase. I xxxx you not!!!!! Who called me Wednesday afternoon? "Corn"!!!!! Really???? I understand that you are sitting at a desk with no one on your lot but this is just coming down to harassment. I am at work answering Corns call because he has nothing to do when I am actually working, to remind him that we Spoke yesterday and after him telling me he was going to make a note not to call again, mmmmm should that not of happened yesterday? If I was going to purchase a car it would not be from this desperate place. I don't appreciate being harassed because I was doing a little online shopping! If this is what it is like to deal with a car lot these days I keep what I'm driving, or deal with a company that not hard up for a sale!! I will never steep foot in this place or deal with anyone who works here. There is a difference between difference between doing a job and begging!!!

Guy and the manager were above and beyond awesome to work with. We came in yesterday browsing for my wife. We ended up trading in 3 vehicles and drove away with 2. My wife is over the moon excited about her new Bronco and I’m happy to be in a new Tundra (2020 only 28k miles). We’ve spent so much in maintenance on our old 3 is was time. The staff at Rusty Eck nailed it.

I was going to leave this alone, because I actually love my car. However the advertisement I just heard on the radio is absolutely false Representation by Rusty Eck Ford. The statement that they do not mark up their vehicles is a complete lie. I’m a return customer to Rusty Eck Ford, I put a deposit down for a Ford explorer XLT in January of this year. I worked out all of the numbers and the finance guy is amazing and I felt very taken care of. In the middle of everything my salesman got fired and I was now working with a new salesman which he was fantastic. However when I finally got, not my car, but cars in that I could choose from, I chose a different model. I chose a ST rather than a XLT. After working over the phone with the sales manager, as well as finance, and my salesman I was under the impression all of my numbers were to stay the same once I finally got a car, after waiting four months. There was an increase in the MSRP for the different model which was not a problem. Once I got in to, let’s call it the negotiating table, which I’ve already been at, Manny, not sure what his title is, proceeds to mark up the car $5000 over MSRP, right in front of me. When I questioned this, he proceeded to explain to me they could do it because of the market. I negotiated it to only $2000 over MSRP. While I was finishing up that evening I heard the same advertisement over the Rusty Eck Ford PA exclaiming they do not mark up their cars. Came home took a screenshot of my car, same Vin number listed on the Internet for MSRP price. And when I went back the next day to finish up the financing, I pointed all of this out to Manny. At that point he was going to cut me a check for my down payment and NOT sell me a car that day. For personal reasons I needed to purchase the vehicle and I had already waited 4 months. I’m very disappointed about this experience. As well as very much taken advantage of. I think they should be reminded at Rusty Eck Ford, that the market will come back and things will change and they won’t be able to get away with this. I hope this helps anybody in preparing for a purchase of the new or used vehicle.