Reviews
Write a reviewBuyer ???????
Great truck great dealership would recommend this dealership to anyone looking for a vehicle. Very pleased thanks
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your review Daniel! We greatly appreciate your business! We value customer satisfaction, so feel free to reach out to us and let us know any ways you think we can improve the customer experience. We are always here for you!
Oliver B Williamson
Walters always does a great job for us. The reason we buy all our cars from them is because of how professional they treat their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review Oliver! We greatly appreciate your continued business and patronage. Always a pleasure to see you in our dealership!
2016 Silverdao
Staff was very professional and service was completed on time as promise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review Charles! We greatly appreciate your business! If there is ever anything we can do for you or to improve our dealership, please let us know!
Owner
Very satisfied I called at 9am they set me a1pm appointment installed battery on warenty and took care of 2 recalls I was not aware of
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review Stanley! We greatly appreciate your business! Feel free to contact me directly at 606-432-5551 x530 to let me know how we can better serve you and all of our valued customers! Thanks again and look forward to serving you in the future.
Great Service & Wonderful Salesman
My husband & I recently took my parents car shopping at Walter's GM Automall. After a car accident that totaled their Kia Sorento, they weren't sure exactly what kind of vehicle they wanted to purchase. Kevin Sturgill introduced himself on the lot that day and was very helpful, patient & knowledgeable. He proceeded to ask my parents numerous questions in order to determine what vehicle would be best suited for them. We looked around for awhile, compared prices and features, and finally my parents decided that they loved a 2016 Chevrolet Trax! Kevin let us test drive the vehicle for as long as we wanted and when we returned to the lot, he helped us through the purchasing process. My parents were very pleased with their vehicle of choice and even more pleased with the reasonable price. We were so glad we went to Walters GM Automall- they really made the whole process simple and stress free! Kevin has also continued to go above and beyond by keeping in touch with us, making sure we received a second set of keys from factory, & double checking to make sure that my parents are satisfied with their Chevrolet Trax! We would definitley recommend this dealership to others & know exactly where we will be going for any future vehicle purchases!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review Heather! We greatly appreciate your faith in helping your parents. Let us know if we can be of any further assistance and look forward to helping you and your family in the future!
Walters GM Automakl
James Mullins provided exceptional sakes service. He made this truck purchase as easy as could be possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank You Macs for your business here at Walters GM. James is one of our best experienced Salesman and we thank you for shopping with us. Welcome to the Walters GM Family and we look forward to hearing from you in the near future.
Good place to buy a vehicle!
Friendly staff! Lots of great vehicles to choose from! Will be back to purchase another vehicle from them in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Anita for this excellent compliment. We really try to stock a variety of Vehicles to give our customers the best selection and experience. Thank you Anita and we look forward to building on our relationship together and serving you not just for Sales but for all your Servicing needs as well. It was a pleasure assisting you Anita and we will see you soon!
Debbra Kendrick
I got s 15 dollar coupon and then they said u could not use for oil change
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry Debbra that this coupon wasn't valid, but I promise you that we will do all we can to make it right for you. We always try to find all coupons and discounts for our customers for all your cost saving needs. We will be in touch with you shortly.
Camaro
All staff has been exceptional to work with. Highly recommend dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank You Tommy for traveling from Louisa to do business with us here in Pikeville, KY. We really appreciate this exceptional compliment and will try even harder to make sure your next visit is that much more special. We are always here if you have any questions or concerns and we look forward to seeing you on your next visit.
Vechicle
Satisfied with service provided to my vehicle. I miss Mike Hunt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Gia for servicing your vehicle here with us, we really appreciate it. Michael Hunt is such a great person and we miss him as well. He still comes in for a visit every once in a while and next time I'll be sure to tell him you said hello. If there is anything that we can do in the meantime, please do not hesitate to let us know. Thank you very everything and we look forward to speaking with you soon.