Freeland Chrysler Dodge Jeep Ram

I purchased a jeep cherokee on line. I asked several times if it was a smoking vehicle. Tim on sales repeatedly told me no. Well after it was delivered I found a cigarette hole in the drivers seat and cigarette butt under the floor mat. I would not have purchased a smoking vehicle if I had known. I was lied too repeatedly. I was told they would not Replace the leather where the cigarette hole was. Run away from this place .

Darwin Awards for repair. Please do Nashville a favor and close the repair shop. On September 4, 2023 labor day I noticed an oil puddle under my Jeep Grand Cherokee. I didn’t drive it that day for fear of causing further damage and possibly burning the engine. The following day I bought and installed a quart of oil and drove it to Freeland Chrysler Dodge Jeep Ram dealership, located at 5800 Crossings Blvd. Nashville, Tn. 37013, the dealership where I purchased the vehicle. I parked my SUV in the service line and informed the technician that my vehicle had developed an oil leak and I needed it serviced. I then said that I’d like an oil change as well. He replied that they could do the oil change but I would need to make an appointment for the leak and next available time would be October 15. I asked won’t the oil just leak out? After several minutes of banter that went nowhere, I drove several miles to Bass Tire Co located at 3801 Nolensville Pike, Nashville, Tn. 37211 These guys are great. They even helped direct me with the insurance claim, which I bought at Freeland. Never again....

Derrick was awesome. Did a great job of explaining everything. Just did not have the vehicle I wanted.

Friendly andy Sale Rep Kaleb went above and beyond to make it easy for me

Don't TAke your Dodge Journey to them, if you have a problem, and are a woman who doesn't have a man with you. I paid $655 for my car to get fixed which included a diagnostic for $185 and they said they still didn't know what was wrong with my car. It broke down a week later. They wanted me to come back and pay $600 more dollars from only god know where. They target women or single mothers i cant figure out which one. The communication was great they lied the entire time. Very good at deception. Masters of it actually

Took my jeep in for a recall and was told I had a head gasket leak and an oil pan gasket leak that would need to be repaired prior to them performing the engine recall testing. Repair quote was around 2700.00 took my car to my own mechanic and discovered the oil pan gasket "leak" was caused by a loose bolt, he tightened it. No more leak (repair they quoted was almost 900.00) mechanic also said head gasket "leak" was normal seepage. Took my jeep to another dealership and "surprise" they found no head gasket leak at all. So this dealership just wanted my 2700 and lied about repairs that I didn't even need. Oh and told me if they replaced the head gasket and my engine had been damaged by the "leak" I would be responsible for paying for a new engine instead of it being replaced due to the recall, so I'm that would have probably happened and cost me even more money.

The managers lie they buy and sell bs used cars. Even with a lifetime warranty they still won’t fix your car. They run your credit 20+ times to put you in a car. You will go in with a 650 and leave with a 540 just off how many times they run your credit. EVEN WITH A LIFETIME warranty they do not fix your car. I got my car in may 2022 engine light came on next day instead of trying to fix it they ran my credit 20+ more times just for me to still be in the same car. it’s so bad that they we’re supposed to order me a tail light the day I got the car it’s March 2023 still no tail light. The car dealer I dealt with quit because to many of his customers had problems shortly after the manager that was helping me quit. So I’m still paying 800 a month on a car with a lifetime warranty but my engine light been on 10 months and still no brake light. Not to mention my credit score dropped even further To a 474 because of how many times my credit got ran. WORSE CARLOT EVER.

Best sales and service bar none. Great people and clean dealership with alot of inventory. Service is amazing

In November I had a CONFIRMED scheduled service for an oil change first thing in the morning & was told they needed the truck until 4:00 saying that all service is first come first serve. What’s the point of scheduling when the time is not honored & your time is not respected. I received a call from the service mgr re: this & decided to give them another chance. Took my vehicle in for the first oil change. Simple right? Nope. All of sudden my vehicle is leaking oil all over my garage, driveway, etc. Brand new vehicle w/ less than 5K miles. Called Saturday to have it addressed & told to come in right away & they’d fix it. Drove in to find out the service dept was closed & was sent to the Chevy side who wanted to charge us. Called back today (Monday) & was told they don’t have an appointment until next Wednesday. Service rep who answered the phone was no help, rude & unprofessional. Zero customer service skills. We won’t be back. What’s shortsighted on their part (not that they care) is that this is a brand new vehicle & they had an opportunity to win a long term customer. If I could give negative stars I would.

I’ve had nothing but a great experience here. I was interested in a vehicle and was contacted and had an appointment set up quickly. When I arrived Kaleb Butler was ready with everything needed for a test drive and answered all my questions. He let me know all additional options available but never in a way that I felt he was being pushy. Helped me get the best financing available and had the car ready once I was done filling everything out. Would absolutely come back to buy a vehicle from this location and from Kaleb.