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Classic Cadillac Mentor

(484 reviews)
Visit Classic Cadillac Mentor
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 871-7913 (888) 871-7913
Used (877) 841-2806 (877) 841-2806
Service (440) 290-6513 (440) 290-6513

Reviews

(484 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Cadillac Mentor from DealerRater.

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Great people!

Great people!Great and quick service to customer satisfaction. Nice waiting area. Very satisfied with rim repair!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent communication from start to finish and timely

Excellent communication from start to finish and timely service. It was a great overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best review I can give is how much better my car ran

The best review I can give is how much better my car ran after being serviced. It was quiet and smooth and exactly like it was when it was purchased brand new. Team did a great job so thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wait time was excellent.

Wait time was excellent. Service guys during check in and during check out were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service team is always friendly and very welcoming a

The service team is always friendly and very welcoming a pleasure to deal with along with convenient scheduling. ✨

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

So accommodating and helpful.

So accommodating and helpful. And very pleasant to work with. Easy in Easy out. Always get the appointment I want and not much waiting for the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great people, fantastic service.

Great people, fantastic service. Tom and Matt are the best service writers ever!!!!! Techs are knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Tom and Matt do an excellent job.

Tom and Matt do an excellent job. Always making sure I am satisfied before I leave the shop. I rely on their judgement, and they have never failed me. You can't beat that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thorough Complete Service ✅ People especially friendly &

Thorough Complete Service ✅ People especially friendly & co- operative 😊 Kim particularity with telephone communications -also, Video voice of technician talking About what was found & fixed .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

At first i had an issue with one of the service managers

At first i had an issue with one of the service managers which is the only reason i gave 4 stars originally.. but once i talked to somebody else everybody was amazing and ended up changing it to 5!! Matt was great went thru all my repairs and explained everything to me.. they got my vehicle in and fixed it all up good as new!! Will definitely be back when things are needed!! Great job to the whole team!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.