Reviews
Good professional experience working.
Good professional experience working.make me happy.to work with Max manager of the G Mercedes Benz.
Good professional experience working.
Good professional experience working.make me happy.to work with Max manager of the G Mercedes Benz.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a repair done and it was a very good experience.
I had a repair done and it was a very good experience. Very good service. Nice people are very nice to me. It was a good day.
I had a repair done and it was a very good experience.
I had a repair done and it was a very good experience. Very good service. Nice people are very nice to me. It was a good day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience at the dealer.
Great experience at the dealer. Work performed as promised. Comfortable waiting area. Snacks were appreciated.
Great experience at the dealer.
Great experience at the dealer. Work performed as promised. Comfortable waiting area. Snacks were appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was provided with an excellent service and
I was provided with an excellent service and prompt assistance by all employees I encountered on September 11, 2025. I remain very appreciative to Mr. Stephen and all the professional staff.
I was provided with an excellent service and
I was provided with an excellent service and prompt assistance by all employees I encountered on September 11, 2025. I remain very appreciative to Mr. Stephen and all the professional staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have always had a positive experience with Mercedes
I have always had a positive experience with Mercedes Benz of Rochester. Jason and the rest of the staff was great. I will never go anywhere else
I have always had a positive experience with Mercedes
I have always had a positive experience with Mercedes Benz of Rochester. Jason and the rest of the staff was great. I will never go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great salesman and sales department, backed by a friendly
Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours.
Great salesman and sales department, backed by a friendly
Great salesman and sales department, backed by a friendly and courteous service department. I appreciate the availability of Saturday service hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Service group is very good, Steve Murphy went out of
The Service group is very good, Steve Murphy went out of his way to accommodate me with a problem late on Friday afternoon… he is a very good communicator and technically outstanding.
The Service group is very good, Steve Murphy went out of
The Service group is very good, Steve Murphy went out of his way to accommodate me with a problem late on Friday afternoon… he is a very good communicator and technically outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleasant and efficient purchase and trade experience
Very pleasant and efficient purchase and trade experience with Mr. James Jones. Very reasonable with negotiations and came to a mutually acceptable deal very quickly.
Very pleasant and efficient purchase and trade experience
Very pleasant and efficient purchase and trade experience with Mr. James Jones. Very reasonable with negotiations and came to a mutually acceptable deal very quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One star because system won’t let me give none.
One star because system won’t let me give none. Communication was very poor- texts and phone calls were not returned. Spent $237 to get my car back in worse shape than I brought it in. Not going back
One star because system won’t let me give none.
One star because system won’t let me give none. Communication was very poor- texts and phone calls were not returned. Spent $237 to get my car back in worse shape than I brought it in. Not going back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I had a great experience getting my Sprinter serviced for
I had a great experience getting my Sprinter serviced for the first time. Hanna in customer service was terrific to deal with
I had a great experience getting my Sprinter serviced for
I had a great experience getting my Sprinter serviced for the first time. Hanna in customer service was terrific to deal with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase