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Mel Hambelton Ford

(2,460 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 7 awards
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(2,460 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mel Hambelton Ford from DealerRater.

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The whole team at Mel Hambelton was awesome.

The whole team at Mel Hambelton was awesome. They helped us with getting the car and making sure it was up to standards. Go MHFORD.

The whole team at Mel Hambelton was awesome.

The whole team at Mel Hambelton was awesome. They helped us with getting the car and making sure it was up to standards. Go MHFORD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The staff were friendly and very helpful in getting us

The staff were friendly and very helpful in getting us set up with our car

The staff were friendly and very helpful in getting us

The staff were friendly and very helpful in getting us set up with our car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Honestly I wish I would have went to see the folks at Mel

Honestly I wish I would have went to see the folks at Mel Hambelton Ford in the first place. Absolutely shouting out my appreciation for Robert Kinney And his team, they got me out of a bad deal when I needed a bigger vehicle needed for work. Absolute miracle workers. Highly recommend if you are searching for a vehicle go ask for THE xxxxxxx GUY.

Honestly I wish I would have went to see the folks at Mel

Honestly I wish I would have went to see the folks at Mel Hambelton Ford in the first place. Absolutely shouting out my appreciation for Robert Kinney And his team, they got me out of a bad deal when I needed a bigger vehicle needed for work. Absolute miracle workers. Highly recommend if you are searching for a vehicle go ask for THE xxxxxxx GUY.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Stan and Dorian were absolutely outstanding!

Stan and Dorian were absolutely outstanding! Exceptional customer service is rare these days, but from the moment I walked into the store they truly listened, provided excellent guidance, and met every one of my needs. I don’t think I’ve ever left a place feeling like strangers had become family, but after purchasing my new vehicle with their help, that’s exactly how I felt. As long as Stan and Dorian are there, Ford has me and my family’s business!

Stan and Dorian were absolutely outstanding!

Stan and Dorian were absolutely outstanding! Exceptional customer service is rare these days, but from the moment I walked into the store they truly listened, provided excellent guidance, and met every one of my needs. I don’t think I’ve ever left a place feeling like strangers had become family, but after purchasing my new vehicle with their help, that’s exactly how I felt. As long as Stan and Dorian are there, Ford has me and my family’s business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We had an amazing experience with Mel Hambelton Ford.

We had an amazing experience with Mel Hambelton Ford. This is the second vehicle we have bought from them since moving out here 2 years ago. Our salesman was Sam, both times. He is kind and patient and doesn't push you toward what he thinks is best for you. Before we traded in, we had been in the service department several times working with David Grey. He did everything he possibly could to make our car right, but it was like it was possessed. I appreciate everything he did for us. We also, go to work with Stan. He assisted in our financing and made the process extremely smooth. He was also very patient with all the questions I had. Cory in the finance department was the best to work with because he carried on a conversation with us and got to know us as people instead of just saying "sign here." We enjoyed talking to him. And I can't forget Oliver. He is the one that set my car up with Ford Pass and all the Bluetooth stuff that I don't understand. He was the sweetest person ever. He took his time to explain everything to me. Thank you so much to everyone that helped us out during this process. I'm sorry if I didn't mention anyone by name, but there were just so many people that assisted that I can't remember all the names.

We had an amazing experience with Mel Hambelton Ford.

We had an amazing experience with Mel Hambelton Ford. This is the second vehicle we have bought from them since moving out here 2 years ago. Our salesman was Sam, both times. He is kind and patient and doesn't push you toward what he thinks is best for you. Before we traded in, we had been in the service department several times working with David Grey. He did everything he possibly could to make our car right, but it was like it was possessed. I appreciate everything he did for us. We also, go to work with Stan. He assisted in our financing and made the process extremely smooth. He was also very patient with all the questions I had. Cory in the finance department was the best to work with because he carried on a conversation with us and got to know us as people instead of just saying "sign here." We enjoyed talking to him. And I can't forget Oliver. He is the one that set my car up with Ford Pass and all the Bluetooth stuff that I don't understand. He was the sweetest person ever. He took his time to explain everything to me. Thank you so much to everyone that helped us out during this process. I'm sorry if I didn't mention anyone by name, but there were just so many people that assisted that I can't remember all the names.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Rudy was awesome and made the whole process simple and

Rudy was awesome and made the whole process simple and smooth. Jon helped us with finance and got us a great deal and worked through it with us even after business hours.

Rudy was awesome and made the whole process simple and

Rudy was awesome and made the whole process simple and smooth. Jon helped us with finance and got us a great deal and worked through it with us even after business hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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We had an issue with our warranty that we bought with our

We had an issue with our warranty that we bought with our vehicle. There was a lot of miscommunication with finance and our vehicle certification. We were being told that we were losing part of our warranty. I got in touch with Stan. Once I filled him in with what was going on, he went above and beyond to make sure that we were taken care of and were able to keep our original warranty. We really appreciate Stan’s help.

We had an issue with our warranty that we bought with our

We had an issue with our warranty that we bought with our vehicle. There was a lot of miscommunication with finance and our vehicle certification. We were being told that we were losing part of our warranty. I got in touch with Stan. Once I filled him in with what was going on, he went above and beyond to make sure that we were taken care of and were able to keep our original warranty. We really appreciate Stan’s help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Rudy was easy to work with, and he made the process so

Rudy was easy to work with, and he made the process so smooth. I will definitely call him next time I’m on the market for a car!

Rudy was easy to work with, and he made the process so

Rudy was easy to work with, and he made the process so smooth. I will definitely call him next time I’m on the market for a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I would like to thank everyone for being very helpful.

I would like to thank everyone for being very helpful. I am very happy with Mel Hambelton Ford!!!

I would like to thank everyone for being very helpful.

I would like to thank everyone for being very helpful. I am very happy with Mel Hambelton Ford!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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After several other dealerships left us with

After several other dealerships left us with disappointment and their unwillingness to work with my mother and I, Mel Hambelton took great care to help us achieve a deal that was beyond fair. All our goals were met and in some ways exceeded.

After several other dealerships left us with

After several other dealerships left us with disappointment and their unwillingness to work with my mother and I, Mel Hambelton took great care to help us achieve a deal that was beyond fair. All our goals were met and in some ways exceeded.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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